Amazon.com, Inc. Opiniões 

They rely on faulty automated processes that compare apples to oranges. They took down the buy now button on two products, stating they were cheaper elsewhere when they were not.

The so called 'SUPPORT' are so incompetent it's untrue. Mainly idiots that think they can fob you off with the same response each time

Advise any store owner to invoke The Economic Crime and Corporate Transparency Act 2023 for false representation, failing to disclose information and abuse of position.

Amazon are the biggest crooks on the planet they encourage fraudulent so called buyers to destroy small businesses by asking amazon for a refund which they always give provided it is from a seller and not amazon themselves
They wonder why more and more sellers are leaving amazon they encourage theft and fraud and offer no protection to the people who made them who they are now

I am an amazon seller for 5 years. I have to honestly tell you that their support (mostly based from India) is straight from hell.

They will send you the same templated response multiple times with complete disregards to what you are saying.

They have no capacity to admit any mistake on their own platform. If your brand gets hijacked, or you have a straightforward brand approval application,

The feeding hand here is also the humiliating hand. Can't wait to see Jeff Bezos get karma for the arrogance he has

I tried to sign up for Amazon’s free Individual selling plan, but the system pushed me into a paid Professional plan setup by default — with no clear way to choose the free option.

Diabolical experience. Amazon are happy to close your account for relatively minor reasons - such as failed bank account verification, and make the process as excruciating as possible, even with providing correct documents to reinstate your account. Heaven forbid you need to speak to seller support for any reason - they are completely useless, will waste your time and are unnecessarily slow, unresponsive and bureaucratic.

Customer refunds (FBA) - Amazon will abuse sellers when handling customer refunds, knowing that sellers are looking to make money on the platform, and will process refunds for customers without any due diligence. This will kill business profits very quickly. You may be able to claim some of these losses back, SOME, but you must fight tooth and nail for this and deal with the deplorable support system they have.

Good luck to all sellers, I cannot wait for the time a competitor rises up to end this cycle of tyranny.

I tried to sign up for Amazon’s free Individual selling plan, but the system pushed me into a paid Professional plan setup by default — with no clear way to choose the free option.

I downgraded immediately, never used any Pro features, never listed or sold anything, and my identity was already verified. Yet Amazon blocked me from using the account unless I add funds and allow them to charge me £30. Only after they charge me do they say I can request a refund.

Support has told me repeatedly there’s "no other option" — even though I’m not asking for anything but fair access to the Individual plan I originally wanted. I’ve now been locked out of my account for over a week due to this poor setup.

It’s an unfair system and a terrible experience for new sellers. Avoid this trap.

Selling on Amazon for over 10 years on and off. It’s soon to be off for good.

They are totally unreasonable. There is no talking sense to them. It’s not a concept they understand. Seller support are just ticking boxes and sending the same message with links each and every time. Useless!

I’m being blocked from selling a wool brand that I’ve been selling all this time I.e. over 10 years. I’ve even supplied them with an authorization letter from the yarn manufacturer stating I’m a legitimate registered supplier. Is this enough?

Absolutely not!

Now they’re asking for each and every EAN code to be authorized by the manufacturer. Approximately 38,000 at todays count.

It’s a joke!

Unreliable. Incompetent.

Fuming. We've been selling on amazon for 10 years. I'm closing down the business, but still needed to sell the old stock. I went to do an "organisation change", and they locked me out of the account, removed all my proof of documentation, and bank accounts! Seller support are beyond useless. Talk about leaving a bad taste!

Not at all happy with this order gave me a date for delivery didn't come gave me another one still didn't come no word on why it when now meanwhile I'm left without and no knowing if or when Wil

We are a legitimate UK business (1st Stop Cards Ltd) and have been wrongly suspended from Amazon Seller Central for “refund abuse” — but we’ve only ever made 2 purchases and never requested a refund.

Since the suspension on Wednesday, Amazon has continued to let customers order from us — but we cannot access buyer addresses, cannot ship the goods, and are receiving zero human support.

We’ve now had 9 customer orders come in that we cannot fulfill, and we are expecting negative reviews through no fault of our own. We’ve contacted every team — seller-performance, appeals, customer service, even Jeff Bezos’ office — and all we’ve had back is the same automated message twice.

This is harming our business and letting customers down. Amazon is taking payment from customers for items it is actively preventing us from shipping.

Case ID: 17711319271

There's a running advert currently on your Web site, it a toilet being cleaned , the toilet is quite dirty, an you can notice the urine yellow soap coming to the fore, us that something you plan on keeping, it's filty an disgusting now, absolutely put off visiting the site of late

I purchased from HozyFrozy at Amazon. The items I bought were very good quality, excellent value and arrive next day. They are beautiful pictures of animals and very attractive. Thank you, HozyFrozy your card protectors are ace!!

repetitive email. no solution of problems created by amazon itself, and sellers are suffering coz of unprofessional support.

I had bought a item they delivered it to the wrong address. Why would you not phone? They have my phone number useless Amazon driver lifted at a clinic cowboy Amazon 🖕🏽 useless.

Trustpilot Review: Amazon’s Disgraceful & Unlawful Treatment of Sellers

Amazon’s unlawful withholding of funds and complete disregard for basic professionalism has left me in a financial and emotional crisis.

I have been a seller on Amazon, providing 750 proofs of delivery, yet they have fraudulently withheld over £10,000, exceeding their own 60-day legal deadline, which passed on 23/01/2025. Despite their commitment to a virtual interview on 05/02/2025, they failed to uphold it and have since completely ignored all correspondence for over 90 days.

This is not just incompetence—Amazon has breached every law in the book regarding fair trading, contract law, and seller rights. They have refused to engage, provide a resolution, or even acknowledge the damage they have caused.

To make matters worse, I have had to grieve the deaths of both my son and father within the last 12 months, and Amazon’s sheer lack of professionalism, negligence, and refusal to return my earnings has only worsened my suffering. Their actions have forced me into counseling due to the additional stress and financial hardship—a situation entirely avoidable if they simply honored their legal obligations.

This is my money. Amazon has taken it fraudulently and refused to acknowledge their wrongdoing. Channel 4 has already been in touch, and this disgraceful mistreatment will be exposed.

They will not reply, which only strengthens my legal case against them. Stay away and sell on other platforms—Amazon does not respect its sellers, nor does it follow the law. A joke of a business.

This company need to show a video of someone making oat milk (the more difficult alternative milk to get right) all the way through to someone pouring it and drinking it. Or they state that it is only useful for making baby food.

I have never experienced such terrible service in my life!

Order apple airpods and receive kids toy 3+age… closing my account and now struggling to receive my refund… piece of s..t company