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Seller Labs Opiniões 7

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TrustScore: 2.5 em 5

2,3

Fornecedor de soluções de e-Commerce
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Informações sobre a empresa

  1. Fornecedor de soluções de e-Commerce

Informação fornecida por diversas fontes externas

Grow your Amazon business with pro Amazon seller software, tools, services, advertising platform for sellers, teams, consultants & agencies.

Informações de contacto

  • South Barnett Shoals Road 1860, 30605, Athens, Estados Unidos da América

  • sellerlabs.com

2,3

Mau

TrustScore: 2.5 em 5

7 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais
Classificada 1 em 5 estrelas

There is no way to speak to someone…

There is no way to speak to someone here. They changed my subscription account level without notifying me and charged me almost 10X times more per month. I luckily caught it and chatted with them but could not get anyone on the phone. It's not the correct way to do business.

22 de maio de 2025
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Resposta da Seller Labs

We're sorry about this experience, MT. Unexpected billing changes without clear communication are unacceptable, and we understand the frustration. We've since improved how we notify customers about plan changes, including advance email notifications before any pricing adjustments take effect. If this issue was never fully resolved, our Customer Success team is available at support@sellerlabs.com and we'd like to make it right.

— Lisa Jones, Customer Success Manager at Seller Labs

Classificada 1 em 5 estrelas

Dark cancellation tactics

Avoid. Makes it unnecessarily hard to cancel. Might have gotten some value from their service, but this kind of tactic should not be rewarded in business. It should not take 15 minutes of my day to cancel a recurring payment.

26 de setembro de 2022
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Resposta da Seller Labs

We appreciate the honest feedback, Will. You were right — our cancellation process at that time was more cumbersome than it should have been. Since then, we've simplified it significantly. Feedback like yours was a direct reason we made those changes. We should have made it easier from the start.

— Lisa Jones, Customer Success Manager at Seller Labs

Classificada 5 em 5 estrelas

Just signed up with Seller Labs

Just signed up with Seller Labs. So far the experience has been great. Customer service and software are working. So good sign. Hope they deliver.

1 de setembro de 2022
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Resposta da Seller Labs

Thank you, Israel! We hope the experience has continued to be a positive one. We've added quite a few new features since 2022, including our Amazon MCP Server and AI-powered tools. Appreciate you taking the time to leave a review.

— Lisa Jones, Customer Success Manager at Seller Labs

Classificada 1 em 5 estrelas

Originally signed up for follow up email follow up services

Originally signed up for follow up emails services approximately 16 months ago. After the trial, they charge you each month without your knowledge until you cancel. Was unaware of this. This business was a side seller account with about 500 in it's reserve bank. It was an account we did not look at. Anyway, we reached out for a refund. They refused to give us some or all of the refund. This was disappointing since we did not use the service. They can see that on their end. Moreover, the service they were charging us for is not even something amazon allows. Follow up emails have been over with a long time ago. My partners and I were already unhappy with their services as it is. We decided to cancel our two other accounts with them. Those accounts paid them approximately 1300 per month.

3 de setembro de 2021
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Resposta da Seller Labs

Seller Labs is an app that is approved for use in the Amazon App store in addition to being a member of the Amazon MWS Developer Council. Our tool is NOT a violation of Amazon's policy. In fact, Amazon's policy was updated in September 2020 to explicitly state that you CAN use 3rd party software to solicit reviews from your buyers. You can read more about Amazon's policies by visiting this page. https://www.sellerlabs.com/blog/amazon-messaging-policy-updates/

Seller Labs is a SaaS application that charges a monthly fee. When you sign up for our free trial you are required to add a credit card and the details of our program are explained to you. Every month we send a receipt after the credit card is charged. A user can cancel at any time by simply logging into their account and clicking the "cancel subscription" button located in the My Account section. If you fail to cancel your subscription and you contact our customer success team with a few days of your renewal we will credit you for the current month. We highly encourage users of any SaaS application to review their credit card charges and cancel any subscriptions they are no longer using.

Classificada 1 em 5 estrelas

Scam company

never actually connected a seller account, they have been billing me nonetheless for over 2 years, unwilling to refund even part of this despite never using the service. Very dissappointed a service like seller labs have this type of policy

25 de agosto de 2021
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Resposta da Seller Labs

We hear you, Aruna, and we're sorry this happened. Being charged for a service you weren't using is not something we take lightly. Since this review, we've added onboarding checks and billing alerts designed to catch inactive accounts earlier. We should have had those safeguards in place sooner.

— Lisa Jones, Customer Success Manager at Seller Labs

Classificada 1 em 5 estrelas

Price Hikers

Was locked into a membership for $5 for 11 months, then suddenly it is $500! No warning, can't cancel, no refund.

1 de agosto de 2021
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Resposta da Seller Labs

Hello, Chloe! Thank you so much for your feedback. I do apologize for this inconvenience regarding our Seller Labs Basic subscription. In order to provide an improved customer experience for our community, we did sunset our Basic subscription plan this past spring. All subscribers were notified in the time leading up to the sunset, and we did automatically apply a discount to your account to help ease the transition. If you have any questions, we encourage you to speak to our Customer Success team by emailing support@sellerlabs.com, or by using the chat function located at the bottom right corner of any Seller Labs page.
Thank you again for your feedback, and we look forward to the opportunity to work with you in the future!

Classificada 2 em 5 estrelas

So far very disappointed with this…

So far very disappointed with this service provider. their website is not doing what is paid to do and many other issues with their payment system.

18 de julho de 2019
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Resposta da Seller Labs

Thank you for your feedback! Please reach out to success@sellerlabs.com so that we can take a further look into your account to resolve the issues you're experiencing.

A Experiência Trustpilot

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As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.

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