I made an enquiry to SHP in December 2023, but my mother decided to go home rather than go into a home. For 3 months, I received texts asking me for an update, but after advising the position again, t... Ver mais
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Senior Home Plus provided an excellent service. The process ran very smoothly and I have received a number of follow up calls to check how things are going. Great support at a difficult time
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I dealt with Jennifer Walker who was extremely helpful and kept me updated all the time. Suggesting care homes i hadnt found. I would recommend their service very much
Spoke to a very helpful member of staff, Nikki Green. Nikki was very attentive in providing sound advice on care home options, following up information in a very efficient way. Thank you Senior Home... Ver mais
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Senior Home Plus is your trusted partner in finding the right residential or nursing home all over England. We provide free, personalized guidance to elderly individuals and their families as they navigate the often-complex process of moving into a care home. Our compassionate advisors are specially trained to offer expert support, whether you're looking for a care home, a residential home, a nursing home, or even an assisted living facility. With access to a vast database of available care homes and real-time vacancies, we ensure fast and efficient matching based on your loved one’s medical needs, level of autonomy, budget, and preferred location. At Senior Home Plus, we combine empathy, professionalism, and practical expertise to help families make confident decisions about finding the care home tailored to their needs.
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4,2
Bom
103 opiniões
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
Respondeu a 93% das suas opiniões negativas
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Queried these regarding my stepdad
I Queried these regarding my stepdad! They've ended up absolutely harassing me constantly phoning my phone I've blocked the number they've used other numbers they are an absolute pest !! Leave me alone I've tried to have them remove my number yet still they ring ABSOLUTELY ANNOYING!! Stop harassing me , if I needed your services I'd of rang you myself it's so bad now STOP IT !! It feels like stalking /harassment!!
Thank you for your response I'd asked a chap to STOP & remove my number then got 2 calls back to back the following day ! However it has now stopped yet all it did was add stress to me at a most certainly difficult time & was wholly unhelpful, AND STILL THEY RANG ME !!! My friend sadly passed away Friday 22/5 & these jokers rang again !! I went absolutely BALLISTIC at them I'm hugely dissapointed at a company thsts supposed to help THEY were told my father was in a home & must of rang 10 more times after receiving this information!! So SO SO SO SO UNPROFESSIONAL avoid at all costs of you value your peace!! They are intrusive pests !!! This was. 22/05/26 so continued a further month !!! Disgusting
AS FOR THE REPLY UNDERNEATH THIS REVIEW,, IT STILL CONTINUED INTO MAY !!!!! SO 🙄
29 de abril de 2026
Opinião espontânea
Resposta da Senior Home Plus
Dear Alison,
we are sincerely sorry to read about your experience and understand your frustration. This is not the level of service we aim to provide.
Your request to stop communications should have been handled immediately, and we apologise for the inconvenience and distress caused. We have now ensured that your number is removed from our contact lists and will review this matter internally with our team to prevent this from happening again.
Thank you for bringing this to our attention, and please accept our sincere apologies.
Maya was extremely helpful. cant praise her enough
Maya was extremely helpful.it was very stressful trying to find a care home for my mum i must have rang 20 places and got no where. i would try senior home and their first recommensation was actually perfect.5 mins from my house and they take very good care of my mum.
12 de março de 2026
Opinião espontânea
Resposta da Senior Home Plus
Dear Caine,
thank you so much for your kind words. We’re really pleased to hear that Maya was able to support you during such a stressful time and help you find the right care home for your mum.
Finding the right place can be overwhelming, so it’s great to know the recommendation worked out well and that your mum is being well cared for nearby.
Thanks again for taking the time to share your experience.
Nikki Green was incredibly helpful
Nikki Green was incredibly helpful, understanding, informative and supportive. She quickly grasped the situation and came up with several solutions which has led to my brother being able to have some respite care in an environment that will work well for him, ahead of moving into a more permanent home. Nikki regularly checked in and kept in touch which was comforting.
21 de abril de 2026
Opinião espontânea
Resposta da Senior Home Plus
Dear Alice,
thank you so much for your kind feedback. We’re really glad to hear that Nikki was able to support you and quickly find suitable respite care for your brother during this important transition.
It’s great to know her regular check-ins and solutions made the process more reassuring for you.
Received a call back within 10 mins of…
Received a call back within 10 mins of registering on line. Excellent service and gave sound advice
25 de março de 2026
Opinião espontânea
Resposta da Senior Home Plus
Dear Joan,
Thank you for your kind feedback. We’re really pleased we could get back to you quickly and that the advice was helpful.
Speed and support matter a lot to us, so it’s great to hear this was your experience.
Prompt
My enquiries were responded to very promptly and follow up correspondence was received too.
4 de março de 2026
Opinião espontânea
Resposta da Senior Home Plus
Thank you for your feedback.
We’re really glad to hear your enquiries were handled promptly and that the follow-up communication was helpful.
We always aim to keep things clear and responsive throughout the process.
Seeking help and advice regarding Care-Homes
At a time of family stress it was really apreciated to have someone to talk with and seek adviise and help.
In particular Jake Saunders was of great help. His suggestions led us to being able to find the right care package and accomodation. I was also useful to have his `follow-up` calls.
1 de março de 2026
Opinião espontânea
Resposta da Senior Home Plus
Dear Robert,
Thank you for your kind feedback. We’re really glad to hear that Jake was able to support you during what sounds like a very stressful time and help guide you towards the right care solution for your family.
It’s also great to know that the follow-up calls were helpful and reassuring throughout the process.
Emma Wilson was AMAZING
Emma Wilson was AMAZING
Straight from the start she was very focused on our needs For getting respite for our mum
She understood what we needed
Her communication skills were excellent
Keeping in close contact helping us through the process
If you need any help with finding respite
I would highly recommend EMMA WILSON
2 de março de 2026
Opinião espontânea
Resposta da Senior Home Plus
Dear Tracey,
Thank you so much for your wonderful feedback. We’re really pleased to hear that Emma was able to support you so closely and understand your needs from the very beginning.
It’s great to know her communication and follow-up helped make the respite care process easier for you and your mum.
Helpful service
Made my enquiry on line in the afternoon and was phoned shortly afterwards by Hannah. Hannah made some suggestions for CQC Good rated Nursing Care Homes near me. All of them contacted me within 24 hours to discuss my relatives needs and if the home would be appropriate for them, offering visits, too. This Senior Home Plus service has worked well for me by taking away some of the stress involved in looking for a suitable care home. Hannah also followed up a few days later to see hoe I was getting on. A nice touch. Thank you Hannah.
16 de março de 2026
Opinião espontânea
Resposta da Senior Home Plus
Thank you for your kind feedback. We’re really glad to hear that Hannah was able to respond quickly and suggest suitable CQC-rated care homes for your relative.
It’s great to know the follow-up support and contact from the homes helped reduce some of the stress during your search
We needed emergency respite care for a…
We needed emergency respite care for a 96 year old Aunt. Maya Smith at Senior Home Plus was amazing, calm, informative, kind. Maya helped us choose the right home for our loved one so quickly that Auntie was safe and sound in her new home by 3pm the same day. Thank you for your kindness Maya x
11 de março de 2026
Opinião espontânea
Resposta da Senior Home Plus
Thank you so much for your lovely feedback. We’re really pleased to hear that Maya was able to support you quickly and calmly during such an urgent situation, and help find the right respite care for your aunt.
It’s wonderful to know she was safely settled the same day.
Senior Homes Plus.
Spoke to Hannah Davis. Prompt response and polite. Knowledgeable about care options and process. Easy to talk to.
11 de março de 2026
Opinião espontânea
Resposta da Senior Home Plus
Dear Michael,
Thank you for your feedback. We’re really glad to hear Hannah was able to respond quickly and provide clear, helpful guidance on the care options and process.
It’s great to know the conversation felt easy and supportive.
The thoughtful and sympathetic approach…
The thoughtful and sympathetic approach to my requirements.
2 de janeiro de 2026
Opinião espontânea
Resposta da Senior Home Plus
Dear John,
Thank you for your kind feedback. We’re really pleased to hear you felt our approach was thoughtful and sympathetic to your requirements. Supporting families with care and understanding is very important to us.
Beware of this company
Don't sign up or give any information to this company, they are completely untrustworthy
They gave my email out to numerous care homes without my consent, and despite over 10 requests won't take me off their list! Worst spammers ever
Don't do it!!
26 de fevereiro de 2026
Opinião espontânea
Resposta da Senior Home Plus
Dear Sue,
We are very sorry to hear about your experience and sincerely apologize for the frustration caused.
Our goal has always been to help families and individuals find suitable care solutions, never to create inconvenience. We take privacy concerns very seriously, and we understand your frustration regarding the communications you received.
Please be assured that we will remove your information from our system as quickly as possible and make sure no further contact is made.
Thank you for bringing this to our attention, and again, we are truly sorry for the inconvenience.
They won’t leave me alone
I am constantly pestered by Joey. I’ve told him five times now their services are not required and he persists in contacting me through multiple channels showing a lack of sensitivity. I have eight text messages for a start, six of them since I said no thank you. There is no way to contact them to complain from what I can see, not that I should have to. Leave people alone when they tell you to.
24 de fevereiro de 2026
Opinião espontânea
Resposta da Senior Home Plus
Dear Stewit,
We are truly sorry to hear about your experience and understand your frustration.
Our intention is always to help families during what can often be a stressful time, never to make anyone feel pressured or uncomfortable. We sincerely apologize if our follow-up communications came across this way.
We take your feedback seriously and will ensure that your details are removed from our contact list immediately so that you receive no further messages or calls from us.
Thank you for bringing this to our attention, and again, we are very sorry for the inconvenience caused.
Caring and Understanding
I spoke with a very understanding person named Josh Moore. He listened to our needs and suggested care homes that would be suitable for our relative. It was less stressful knowing we had help.
20 de fevereiro de 2026
Opinião espontânea
Resposta da Senior Home Plus
Dear Teresa,
Thank you for your kind feedback. We’re really glad to hear Josh was able to listen carefully and suggest suitable care homes for your relative.
It’s great to know the support helped make things feel less stressful during a difficult time.
Can't unsubscribe from their mailing list
I contacted Senior Home Plus in the Autumn of last year and received a list of homes in the area. Eventually, I was able to place my mother without their help. I have informed the Company that I no longer require their service but, unfortunately, I seem to be unable to get them to stop sending me emails, no matter how many times I ask. Anyone else experienced this and have advice please?
25 de janeiro de 2026
Opinião espontânea
Resposta da Senior Home Plus
Hello,
Thank you for your feedback. We are sincerely sorry to hear that you are still receiving emails despite your requests to stop.
We are surprised by this situation because, after checking our records, we found your file but it has been marked as "closed" for some time. Our system shows no record of any recent emails sent to you.
There might be a technical glitch or a confusion with another provider. We would like to investigate this immediately to ensure you are no longer disturbed. Could you please contact us at +44 7360 265791 or send us a screenshot of one of the emails?
We respect your privacy and will take all necessary steps to resolve this.
Best regards,
The Senior Home Plus Team
wonderful service
I contacted Hannah at senior home plus on 4/1/26 as mum elderly mum had fallen and she was in need of urgent respite care, Hannah was wonderful, reassuring and incredibly helpful.
she was able to identify care homes in our locality with immediate bed availability,
mum was admitted to Rivermere care home, sevenoaks kent within 48hours ( and this was over the new year period ! )
Mum is now happy safe and well fed, the home is lovely ( more like Marigold hotel !)
6 de janeiro de 2026
Opinião espontânea
Resposta da Senior Home Plus
Dear James,
Thank you so much for your feedback. We’re really pleased to hear that Hannah was able to support you quickly and reassure you during such an urgent and stressful time.
It’s wonderful to know your mum was safely placed and is now comfortable and well cared for.
Looking for residential care
I contacted Senior Home Plus to get information and advice about residential care for my mother. I spoke to Jenifer Walker, who was very helpful and knowledgeable about locations available. She put in me in touch with a local care home, but unfortunately at this time we have had to put plans on hold. If situations change I would have no worries about contacting Senior Home Plus again for help.
11 de janeiro de 2026
Opinião espontânea
Resposta da Senior Home Plus
Dear Julie,
Thank you for your feedback. We’re really glad Jenifer was able to provide helpful and knowledgeable guidance on residential care options for your mother.
We understand that plans can change, and we appreciate your kind words and openness to reaching out again in the future if needed.
Would not use
Initially very helpful conversation. However having said they would send me details of up to 5 possible care homes, they sent my details to 20+ Homes without my permission or the relevant information regarding my family member. I have been inundated with calls and emails which are unwanted.
I have sent many emails saying we are no longer looking but keep getting contact from the advisor.
2 de dezembro de 2025
Opinião espontânea
Resposta da Senior Home Plus
Dear Hilary,
We are very sorry to hear about your experience and the frustration this has caused.
This is not how we intend our service to work, and we apologise that your preferences were not properly followed after your initial conversation. We understand how overwhelming unwanted calls and emails can be, especially in sensitive circumstances.
Your details have now been fully removed from our system and your request to stop contact has been applied. We are also reviewing this case internally to understand how this happened and prevent it from recurring.
Thank you for taking the time to let us know.
Quick response in difficult times and very supportive
I contacted Senior Care Plus between Christmas and New Year following concerns about Dad and that as a family we felt he required additional support. I was really impressed that Jake Saunders immediately provided support and recommend a home that my Dad moved into soon after. It has a close to family so they can regularly visit, and as a family, we have been really impressed with the care and compassion our Dad has received. Things have moved along so quickly and smoothly which is greatly appreciated. We are really grateful to Jake and the team at the home where he is receiving the great care he needs.
2 de janeiro de 2026
Opinião espontânea
Resposta da Senior Home Plus
Dear Rebecca,
Thank you so much for your kind feedback. We’re really pleased to hear that Jake was able to support you quickly during such a difficult time and help find a suitable home for your dad.
It’s wonderful to know he is now close to family and receiving the care and compassion he needs, and that the process felt smooth for you as a family.
Communicative staff
Joseph has been helpful and patient in our search when we are desperate. Luckily, our aged elderly don't need this type of service now. In the future, if we need this service, we will go back to Joseph.
18 de janeiro de 2026
Opinião espontânea
Resposta da Senior Home Plus
Thank you for your kind feedback. We’re really glad Joseph was able to be helpful and patient during a stressful time for your family.
It’s also good to hear that things are stable for your elderly relative right now.
If you ever need support again in the future, we’ll be here to help.
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