Sensible Weather Opiniões 658

TrustScore: 4.5 em 5

4,4

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Classificada 1 em 5 estrelas

The service was offered to us on the Jekyll Island hotel website. We accepted, and it was only in the fine print that we learned after the booking that even if the stay was cancelled we would pay the... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Sensible weather is the coolest. Gamification on the weather front for vacations!? What a cool risk management option. Would definitely do it again even though I didn't benefit the first time. Love... Ver mais

Classificada 5 em 5 estrelas

I had accidentally added the wrong email address for my PayPal refund and they cancelled the refund for me so I could add in the correct address!! Thank you so much!

Classificada 5 em 5 estrelas

Very easy to take the insurance with the hotel booking. Clear rules and guidance. Effective communication during the vacation, with speedy follow up. We had a few days which qualified under the insu... Ver mais

Informações sobre a empresa

  1. Companhia de seguros de viagem

Escrito pela empresa

Sensible’s Weather Guarantee gives consumers the peace-of-mind to book outdoor activities and experiences with confidence knowing that they’ll be proactively reimbursed if the weather negatively impacts their experience.

About Sensible Weather

Escrito pela empresa

Sensible Weather is the leading weather protection provider for the travel and hospitality industry, with a Weather Guarantee that proactively reimburses travelers, event-goers, golfers, and skiers each day it rains during their trip or experience. No claims, no hassle.

Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

658 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 93% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

I won't book a KOA trip without…

I won't book a KOA trip without Sensible Weather. It's too easy to sign up and very cost effective. We have saved our trip twice with a refund for rain. Thank you for offering this service.

14 de abril de 2026
Classificada 1 em 5 estrelas

Poor customer service, expensive, not reliable.

The service was offered to us on the Jekyll Island hotel website. We accepted, and it was only in the fine print that we learned after the booking that even if the stay was cancelled we would pay the price of insurance. Then we found out we can''t even opt out of emails, so we get an email a day for a trip that was cancelled, for as long as it takes until the cancelled trip passes.

15 de abril de 2026
Opinião espontânea
logótipo da Sensible Weather

Resposta da Sensible Weather

Hello Jeff,
I apologize for the frustration that this has caused- in your original email to us we did not receive notification that the trip itself had been cancelled, which is why it remained active. That being said, we have reached out to you, and I believe this has been resolved. If you have any additional questions, please reply to our latest email, and we would be happy to assist.
- The Sensible Weather Team

Classificada 1 em 5 estrelas

Hard rain for more than 6 hours

Hard rain for more than 6 hours, yet their “data” says it didn’t rain at all. Tough pill to swallow when the insurance you bought really doesn’t feel legit.

11 de abril de 2026
Opinião espontânea
logótipo da Sensible Weather

Resposta da Sensible Weather

Hello Tony,
We are sorry that your experience did not match your expectations. It looks like we were able to resolve this after the fact for you, but if you have lingering questions or concerns, reply to the support email you received, and we will assist further. Have a great day!
- The Sensible Weather Team

Classificada 5 em 5 estrelas

Sensible weather is the coolest

Sensible weather is the coolest. Gamification on the weather front for vacations!? What a cool risk management option. Would definitely do it again even though I didn't benefit the first time. Love this idea!

1 de abril de 2026
Classificada 5 em 5 estrelas

It was a stress free trip!

It was a stress free trip because we had sensible weather. You never know how the weather is going to be. Even though we didnt have to use it, I would purchase it again.

28 de março de 2026
Classificada 5 em 5 estrelas

Easy and delivers on promise

Very easy to take the insurance with the hotel booking. Clear rules and guidance. Effective communication during the vacation, with speedy follow up.
We had a few days which qualified under the insurance. No hassle, and payout within 4 days.
Will certainly take out this insurance again for next trip.

20 de março de 2026
Classificada 5 em 5 estrelas

I got my refund

I got my refund! It was good reassurance to know that even if I had bad weather at least I would get some money back.

28 de março de 2026
Classificada 1 em 5 estrelas

Scam... fool me once

I purchased a Weather Guarantee expecting reasonable coverage if bad weather impacted my trip, but that was not my experience at all.

It rained essentially all day on 3/20 in Cannon Beach, with steady, persistent rain that made outdoor plans unusable. However, my claim was denied because, according to their interpretation of NOAA data, the rainfall did not meet their very specific threshold of 1.5 mm per hour for enough separate hours.

So even though NOAA data shows measurable precipitation throughout the day, and real-world conditions were clearly rainy and disruptive, they only count short periods of heavier rainfall and ignore the rest. In my case, they acknowledged it rained but still denied the claim because it didn’t meet their narrow hourly intensity requirement.

This feels extremely misleading. Most people would reasonably expect a “weather guarantee” to apply when it rains all day, not just during brief heavier bursts that hit a technical threshold.

Unfortunately, this seems designed to avoid payouts rather than reflect actual weather conditions. Definitely a “fool me once” situation — I won’t be purchasing this again.

23 de março de 2026
Opinião espontânea
logótipo da Sensible Weather

Resposta da Sensible Weather

Hello Samuel,
Thank you for taking the time to share your experience—we’re really sorry this felt disappointing.
We completely understand your frustration. A full day of steady rain can absolutely disrupt plans, and we're sorry that the Guarantee didn't meet your expectations. Our Weather Guarantee uses specific, pre-defined thresholds outlined at purchase, but we recognize these criteria don’t always align with how weather is experienced in real life.
That disconnect isn’t the experience we want to create, and we’re continuously working to make our coverage and communication clearer.
We appreciate the chance to follow up with you directly and are glad we were able to find a resolution. Thank you again for your feedback—it truly helps us improve.
- The Sensible Weather Team

Classificada 4 em 5 estrelas

1 journée de forfait remboursée suite à…

1 journée de forfait remboursée suite à 1 matinée neigeuse à Val Cenis (5 cm de 9h à 13h). Réception d un message le matin, signalant que les conditions de la garantie ne sont pas réunies... Après 3 messages insistants, j ai bien reçu le remboursement (par paypal).

10 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great experience with Sensible weather.

WOW! Sensible weather was great. I signed up for it for a weekend in Cape May at the Congress Hall. Friday and Sunday had rain/snow. Sensible weather tracked the weather and notified me immediately to let me know I was getting funds from them and within 8 days the money was my bank account.
Very reliable! Great experience.

12 de março de 2026

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