I ordered two and I only received 1
I ordered two and I only received 1. It looks very cheap and isn’t the size I was expecting

Resposta da Sensory Planet
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Sensory Planet is an Australian-owned online store dedicated to providing high-quality sensory products that support children, teens, and adults of all abilities. From calming tools and sleep aids to fidgets, educational resources, and imaginative play, our range is carefully curated to encourage self-regulation, learning, and joyful play. Founded by a mum of four who understands the daily challenges of raising neurodivergent children, Sensory Planet is built on the belief that every family deserves access to the right tools for their unique needs. We’re passionate about inclusivity, practicality, and creating a supportive community for parents, carers, and educators. With worldwide shipping, responsive customer care, and a growing library of resources, Sensory Planet is more than just a store—it’s a helping hand for families navigating life’s sensory journeys.
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 33% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I ordered two and I only received 1. It looks very cheap and isn’t the size I was expecting

Resposta da Sensory Planet
The order took 2 weeks to arrive, as we have already purchased a sensory swing from a different company I had an idea of how they can be. We are really disappointed by this product, the fabric of the swing is not great at all. It is not wide enough for the kids to fully immerse in and when it’s stretched while they swing it rolls and becomes very thin / stretched so it’s useless. Really guttered as it was a present for my niece. I need to now purchase a new one different brand or go and get myself new fabric.
Would not recommend.
Customer service is exceptional! Goods weren't quite suitable for our needs but there was no problem and communication was excellent. Thanks Nicole!
still waiting for my purchase a month later
I had a great experience with Sensory Planet. Communicated well keeping me informed of my order and my daughter loves her sensory tools.
This busy board has been a fantastic addition to our toddler’s playtime! It’s soft, safe, and full of fun, hands-on activities that build motor skills and coordination. Perfect for travel, it folds up easily and keeps my child entertained without screens. Delivery was fast, and the customer service was excellent, highly recommend!
I recently ordered a product from them and I’m beyond impressed. The quality is fantastic, delivery was quick, and the customer service was super friendly and helpful. You can really tell they care about what they do. I’ll definitely be ordering again—highly recommend to anyone looking for sensory products that are both fun and effective!
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.