Sephora Opiniões 

I am writing again about Sephora. I went to the location at Yorkdale, and even thought I could not find what I was looking for, they were fantastic. I have had some bad experiences with other Sephora locations, but not Yorkdale's location. The people who work at this location are fantastic. I would rather go to this location only. If people open up a Sephora, you should train them at the Yorkdale location. They understand how to treat a customer. They know what they are doing. They are smart and competent. I would give them more than 5 stars if I could. It's not just the location, its the people that work there. They are wonderful.

It was my second visit to Sephora in the Prairie Mall in Grande Prairie, Alberta, and just like my first one I had a great time! Courtenay and Kaia helped my pick out some undereye cream (Inkey List) and a beautiful lip gloss. They pay attention to everything you say and even try things on your face. I can't say enough about how much I enjoyed my experience. Thank you Sephora! I cannot wait to go back.

I have been rouge for many years. When I went to claim my birthday gift in December all the gifts were not available except for one that I did not want. I will cash in my points and never shop at Sephora again. Shoppers Drug Mart will be getting all my business from now on.

Horrible experience. I am still considering going to the news based on my terrible experience at Sephora East Regina. Do NOT bring your kids in with you, they frown upon children in this store. My five year old was devastated when they told us that ! We had a lady who looked like she was strung out on some kind of drug. When I spoke to the manager, the manager stuffed it off!

I've not had a poor experience with Sephora. To be honest, I have only purchased skincare from Sephora, and generally online, to get same day shipping. Or I order through DoorDash or through Instacart. Recently I went into a store to pick up my birthday gift and to pick up a lotion. The service was incredible. The reps in the store - Mayfair Mall in Victoria, super nice. Saw me struggling to find the product, and did their best to help. Walked up to the til, and the cashier was super friendly and willing to help. I haven't had customer service like this in a long time, and I will rave on it. Great job! Thank you :)

I have been a customer for a very long time and spent a small fortune. I have noticed over the years the customer service policies have become very customer unfriendly. Where once they would bend over backwards to help you, they now could not be bothered! There is an attitude of arrogance. Like they could not care less if they lost you as a customer. I will be finding other places to spend my dollars!

I have been a client at Sephora for many years and I usually am satisfied with their services and policies but I have recently (October 19th) purchased something and today their sale started. I had no idea it was today. I am a busy person and I don't always check when their sale starts.

I have contacted the company to get the discount applied on my latest purchase and they said it is not possible. They could've applied the discount only if the purchase was made 3-4 days ago.

Every Sephora client knows that the company has a 30 day return policy.

I asked if my understanding was correct and if the solution was actually to return the product purchased at a full price in order to reorder the same product at the discounted price. They said yes.

This is ridiculous and it doesn't make sense. Why wouldn't they be applying the discount when they clearly know I can return those products purchased at a regular price?! Why would a company encourage "waste" of money, time, products and so on?!

Terrible!!! DO NOT SHOP ONLINE, I bought 300.00 in product, they said it arrived and it didn't! They won't reship or refund me, save your money and don't waste your time with them. Bunch of crooks and lazy people

I went to Sephora for a 90 minute makeup lesson. I wasn’t completely impressed with what I was shown makeup wise, but still spent a couple hundred dollars on skin care. I told my makeup artist I wanted to see how the makeup washed off/ looked in different light etc. She said this was no problem because I’d get an email with a full write up of everything we tried. The next day I was considering purchasing the foundation, but I didn’t know the brand. I waited a week… no email with details of the products used. so I emailed Sephora. No response. Another week went by and I called the store. Their response, “oops, she probably forgot to email you… I can ask your artist, but I doubt she will remember what she used. I’ll ask her and get back to you.” No follow up. 🤷‍♀️

UPDATE!!!!!
I was on the call with Sephora customer service supervisor and izzy for 50 minutes and no one was able to help!!!!! After 50 mins i was on hold and then they hang up on me!!!!!!!!!!!! NO REFUND……NO ORDER!!!!!!!!!!!!!!!!!
IT’S BEEN THREE DAYS FOR MY “SAME DAY” DELIVERY ORDER AND I HAVEN’T RECEIVED ANYTHING ANDDDDD CUSTOMER SERVICE IS A ROBOT AND NOBODY CAN GIVE ME AN ACTUAL SOLUTION…….THE ORDER STILL SAYS ESTIMATED DELIVERY MAY 24 AND WE ARE MAY 27……NO ORDER, NO UPDATE AND NO REFUND THIS IS INSANE!!!!!!!!!!!!!!!!

Fast shipment. Reliable carrier, never had a problem with them. And they actually called when BEFORE leaving your package somewhere. Easy return in store. Never had to deal with online return. Prices are interesting during special events.

I recently placed a $900 order on my VIB account with Sephora, but when my package arrived, it contained someone else's order. Despite following their return policy and sending all the items back, I was refused a refund by Sephora's customer service team.
As a long-time customer of Sephora, I was extremely disappointed with the handling of this situation. The mistake was not my fault, and I should not have to bear the consequences of someone else's error. I expected better from Sephora, a brand that I have always trusted and enjoyed shopping with.

Unfortunately, my experience with Sephora's customer service has left me feeling frustrated, ripped off and dissatisfied. I hope that they will take my feedback into consideration and work towards improving their policies and procedures in the future.

If you're considering shopping with Sephora, I would caution you to be aware of their return policy and their customer service practices. As for me, I won't be returning as the experience is not worth the stress and hassle.

bought some expensive stuff that was expired

Recently an airline lost my luggage, which unfortunately contained most of my makeup and brush collection.

Being on vacation and about yo go on a date, I wanted to replace some of the lost items and maybe try some on to look good for my date.

I told the people working at sephora my situation. Told them i would be getting quite the hull. (Primer, foundation, concealer, liquid contour, setting powder, powder contour, an eyeshadow pallett or two, brushes, bronzer, highlight, eyebrow pencil, eye liner, mascara, moisturizer, some lip gloss maybe a couple other things that caught my eye) probably close to $600-1000 easily in products.

I asked if they could do a basic application of some of the products as I was on vacation abouts to go out. The manager said it was store policy they charge me a dollar a minute to apply any makeup to me regardless of how much i spend in their store.

The manager was then shocked and wanted an explanation when I said no thank you to their services and products and returned what I had started adding into my shopping bag.

After wasting my time looking around sephora, I went to shoppers drug mart instead to get some basic items with my short amount of time left. Shoppers drug mart had no issue with helping me do my makeup for my date and helped me find the products I was looking for. I also earned points towards gas and groceries, their employees were friendlier than the manager at sephora, they also give out way bettrr trial products.

I used to be a regular shopper of sephora, after this, I doubt I will ever be back.

I had an online order stolen from my lobby. Without any questions or anything was offered a refund or reship. The whole process, which I was dreading, took all of 1 minute and I still get to try my new items. Infinitely happy. If I could give more stars I would!!

Love that they’ve started to label things as clean skincare - makes my skincare shopping so much easier! I will say that the staff used to be way more knowledgeable at the store than they are now though.

Sephora is definitely my favourite place to shop for makeup when I'm in a mood to spend some money. They have so many different luxury brands like Fenty Beauty, Estee Lauder, Clinique, Versace, and so much more. I like Sephora because I can collect points on Beauty Insider and purchase things with my points. Plus on your birthday you can choose either a free skincare sample or makeup sample!

I’ve never had a single issue with shopping from Sephora online. Fast delivery, and helpful customer service. I’ve always gotten everything I order, and when I’ve had an issue they’ve been very quick at resolving it for me.

Ordered a month ago. The computer glitched and charged me more for the item +shipping which was supposed to be free. I contacted them, they said they would refund the difference and I never got my refund. A month later I need to contact PayPal to see if they can help me get my refund. I am just waiting. I don’t know why Sephora doesn’t just honour their word. 🤷🏻‍♀️

The customer service at the location in Regina was awesome ! The girl helped me t find the perfect matching foundation and concealer. Recommend it 100%