ServBank was serving two mortgages for me. Both on auto pay. I seemed to have to call often to be sure my autopayments automatically paid. One july I was on a wilderness research project an... Ver mais
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Leia as opiniões dos outros
Mario, a customer service rep, has been helping me untangle a challenging escrow account issue. He listens carefully, responds clearly and is very prompt and efficient. His attention to detail and ab... Ver mais
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I was disappointed in Servbank in the beginning. I started in April '24 with an application to assume another loan. Didn't get closed until Sept. '24. It seemed disorganized in the departments and the... Ver mais
The customer service agent named "John" (which I'm guessing is the name given for all) was helpful, patient and forthcoming. My mortgage was transferred (i.e., bought) from CENLAR to Servbank, but nei... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Founded in 1994, Servbank is a banking institution with local roots and national reach. We were built on a foundation of community-orientation, which ensures that no matter who we serve, we do so with the human touch that marks the gold standard of service. We work with individuals, businesses, and communities, so that whether you’re a student, a homeowner, a small business owner, or a community leader, we can help you fulfill your goals. Come create excellence with Servbank.
Informações de contacto
3138 E. Elwood Street, 85034, Phoenix, Estados Unidos da América
- 866-867-0330
- customerexperience@servicingdivision.com
- servbank.com
3,9
Bom
307 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 95% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent Customer Service Experience
Knowledgeable customer service personnel who were interested in my concerns and thoughts. They listened well and made solid recommendations.
27 de janeiro de 2026
Opinião espontânea
Resposta da Servbank
Thank you for the great review!
Very good with phone calls and…
Very good with phone calls and prioritizing any discrepancies
29 de janeiro de 2026
Opinião espontânea
Resposta da Servbank
Thank you for the great review!
A very patient customer service rep led…
A very patient customer service rep led me through the procedure to access the information I needed. He was thorough and courteous in his approach. Much appreciated.
28 de janeiro de 2026
Opinião espontânea
Resposta da Servbank
Thank you for the great review!
Great customer service
Great customer service! The representative answered all of my questions in a professional manner
8 de janeiro de 2026
Opinião espontânea
Resposta da Servbank
Thank you for the great review!
Excellent service
Excellent service. My agent was knowledgeable and through with her communication.
5 de janeiro de 2026
Opinião espontânea
Resposta da Servbank
Thank you for the great review!
MARIA IS THE BEST—THANK YOU
My loan coordinator Maria is just stupendous and fabulous. Helping me more that you can imagine with loan plans and follow-up and one on one assistance just absolutely kind knowledgeable and fabulously friendly while being absolutely UTMOST professional and just outright kind helpful and a pleasure to deal with. I am so lucky Maria was assigned to me. I would love to have her to the house for family Sunday dinner. Maria deserves a raise and make sure you never let her go…PLEASE
Thank you for EVERYTHING Maria
HAPPY NEW YEAR GOD BLESS YOU
and cheers
Thank you thank you thank you
BILL
30 de dezembro de 2025
Opinião espontânea
Resposta da Servbank
Thank you for the great review!
No AI or automated systems. Live humans
You can clearly understand who your talking to and they are knowledgeable about your questions. You don’t have to hang up and call back hoping you get someone with common sense
30 de dezembro de 2025
Opinião espontânea
Resposta da Servbank
Thank you for the great review!
Prompt system worst ever when calling in
Trying to reach a mortgage representative is a very lengthy process with numerous prompts. The worst ever!!
29 de dezembro de 2025
Opinião espontânea
Resposta da Servbank
My apologies for the experience you've had thus far. I am with the Customer Experience department here at Servbank. Would you be able to email me your loan number, the full name that is on the account and best contact information? My email address is customerexperience@servicingdivision.com I look forward to working with you.
Excellent Customer care and service…
Excellent Customer care and service always willing to help, love my mortgage company!
29 de dezembro de 2025
Opinião espontânea
Resposta da Servbank
Thank you for the great review!
Resposta da Servbank
Thank you for the great review!
Great communication and experience
22 de dezembro de 2025
Opinião espontânea
Resposta da Servbank
Thank you for the great review!
They are still trying to make my…
They are still trying to make my mortgage into a bi-weekly one. It’s spelled out that it’s a monthly payment. Never use this company, I’ve reported them several times and regulators won’t do anything
17 de dezembro de 2025
Opinião espontânea
Resposta da Servbank
My apologies for the experience you've had thus far. I am with the Customer Experience department here at Servbank. Would you be able to email me your loan number, the full name that is on the account and best contact information? My email address is customerexperience@servicingdivision.com I look forward to working with you.
Awful company
Awful company. My loan was sold to these people, cannot get a live person on the phone, tried messaging and I get a generic reply to call them , after saying I couldn't get a live rep! The phone system is awful. I went through 7 different prompts and still couldn't get anyone. For god and baby jesus stay away from this place
15 de dezembro de 2025
Opinião espontânea
Resposta da Servbank
Hi, my apologies for the experience you've had thus far. I am with the Customer Experience department here at Servbank. Would you be able to email me your loan number, the full name that is on the account and best contact information? My email address is customerexperience@servicingdivision.com I look forward to working with you.
Servbank is the BEST company I have…
Servbank is the BEST company I have ever worked with and highly recommend switching to them if you own a home with a mortgage. They are a lifesaver
10 de dezembro de 2025
Opinião espontânea
Resposta da Servbank
Roy, Thank you for the great review!
I pay EVERY MONTH, and they LOOSE IT!
Every month they claim I didnt pay them. EVERY. SINGLE. MONTH. Every month, they are paid on the FIRST or BEFORE and on the 15th, EVERY SINGLE MONTH, they call me and claim they were not paid.
WORST BANK, EVER!
1 de dezembro de 2025
Opinião espontânea
Resposta da Servbank
Parker, my apologies for the experience you've had thus far. I am with the Customer Experience department here at Servbank. Would you be able to email me your loan number, the full name that is on the account and best contact information? My email address is customerexperience@servicingdivision.com I look forward to working with you.
Escrow Help
I was needing help explaining how my escrow statements work and the employee name Johnny was very helpful. He answered all my questions and fixed my issues. I want to work with him again.
3 de dezembro de 2025
Opinião espontânea
Resposta da Servbank
Thank you for sharing your positive experience with us.
Shelly was kind and very empathetic
Shelly was kind and very empathetic . I live serv bank it’s the best most noble company ever! Love them
3 de dezembro de 2025
Opinião espontânea
Resposta da Servbank
Thank you for sharing your positive experience with us.
She was keeping me informed on things…
She was keeping me informed on things in the works.
2 de dezembro de 2025
Opinião espontânea
Resposta da Servbank
Thank you for sharing your positive experience with us.
Great Customer Service
Customer Service was awesome. Solved my problem immediately very professional, friendly and helpful.
21 de novembro de 2025
Opinião espontânea
Resposta da Servbank
Thank you for sharing your positive experience with us.
Agent answer really quick and have the…
Agent answer really quick and have the experience to listen and answer questions
19 de novembro de 2025
Opinião espontânea
Resposta da Servbank
Thank you for sharing your positive experience with us.
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