Unilateral Alteration of "Lifetime" Account Terms
As a continuous client for 25 years under the legacy A+ Hosting "Eternal/Lifetime" plan structure, I am very sad and dissapointed with the behaviour of this company over the last few months.
The provider has introduced a 100% increase to the baseline annual maintenance fee, doubling it from $25 to $50 despite having signed up to a plan that explicitly offered (in exchange for a hefty upfront fee) a fixed $25 yearly fee with 'Lifetime hosting'. Furthermore, they have deprecated a significant number of hosting features.
To gain support from consumer protection agencies, reports can be filed directly with official agencies by referencing a potential deviation from NRS Chapter 598 (Deceptive Trade Practices) concerning retroactive pricing adjustments to lifetime promotional agreements.
Formal inquiries can be routed textually via the online portals for Nevada Consumer Affairs, the Nevada Attorney General’s Bureau of Consumer Protection, and the Federal Trade Commission (FTC) Report Fraud platform.
Waiving personal mediation in the "Desired Resolution" fields keeps the regulatory focus entirely on corporate compliance regarding unilateral, retroactive structural changes to long-term promotional contracts where upfront consumer capital was previously exchanged.
While it is unlikely that they will act on a single case being filed, if many people report the issue we may get them to provide a formal investigation into the legality of these changes.
There is predent for similar cases to have been ruled illegal including cases against Amazon, 24 hour fitness, Bally Total Fitness, etc.