Settandco Opiniões 75

Resposta da Settandco

13/03/2026

Hi Karina,

Thank you for taking the time to share your experience. I’m truly sorry to hear how disappointing this situation has been for you, especially with something as meaningful as engagement rings. That should be a joyful moment, and I completely understand how frustrating it must feel when things don’t go as smoothly as expected.

I would like to clarify how the resizing process works so everything is transparent. For rings, we do offer the first resizing completely free of charge. If the ring needs to be adjusted again after the first resize and the item was produced correctly according to the requested size, a restocking fee is applied. This is because a new ring must be produced again from scratch, which involves additional materials and craftsmanship.

That said, I truly understand your concern regarding the impression you received earlier, and I’m very sorry if the explanation at that time was not as clear as it should have been.

I’ve actually reached out to you directly via email as well so we can continue looking into this matter together and find the best possible way forward for you. I’d really appreciate the opportunity to assist you personally and help resolve this situation as smoothly as possible.

Warm regards,
Kyrene

Resposta da Settandco

1/03/2026

We're happy to hear that your complicated engraving order was completed quickly and accurately. We appreciate your positive feedback regarding the international shipping and timely delivery!

Resposta da Settandco

Actualizada a 31/12/2025

Dear Kayarash,

Thank you for your updated comments. I am very sorry to hear that you still feel disappointed, and I understand your frustration with the process so far. This is not the experience we want for our customers.

The options we provided were intended to resolve the issue in the most reasonable and efficient way possible, and we truly do need your cooperation to complete the resolution. We take great care and consideration in both our products and the service we offer, and I am sorry if your experience has fallen short of that standard.

Please know that I am here to provide you with a clear solution and to ensure you receive an outcome you feel satisfied with. I have reached out again by email so we can move forward together.

Your feedback is important, and we appreciate the opportunity to make this right.

Warm regards,

Nicola

Resposta da Settandco

26/09/2025

Hi Adam,

Thank you for sharing your feedback.

I’m truly sorry this experience hasn’t been smoother, especially after your patience. Customs delays are unfortunately outside our control, but please know we’re actively following up to get your order moving.

Your $200 is safe, and I’ll personally make sure this is resolved so you can enjoy the piece you ordered without any further stress.

Best regards,
Abigail - SETT&Co Customer Support

Resposta da Settandco

3/08/2025

Hi Madison,

Thank you so much for sharing your feedback, and I’m truly sorry to hear about your experience—especially during such a meaningful occasion. It’s definitely not the impression we ever want you to have, especially when gifting something special.

We’re disappointed to hear the items tarnished, and I completely understand how upsetting that must have been. While we’re glad to hear the pieces initially arrived quickly and looked great, we always aim for both beauty and lasting quality.

In line with our policy, refunds for damaged items can only be processed within 30 days of receiving the order. Since the timeframe has passed, we were only able to issue store credit on this occasion. We hope your next selection brings a much better experience—we’re rooting for that wow moment!

If you ever experience any issue with an item again, please don’t hesitate to reach out. We're always here to help with warranty options and ensure you’re satisfied with your purchase.

Sincerely,
Kyrene

Resposta da Settandco

24/08/2025

We're happy to hear that you were impressed with the quality and craftmanship of your purchase. It means a lot to us that you find it worth the money. Thank you for recommending us to your friends and family!

Resposta da Settandco

26/07/2025

Hi Jerrick,

Thank you so much for your patience and for your kind words about our team—it truly means a lot.

I’m very sorry for the delay in your order’s arrival. This is absolutely not the experience we want you to have, and I completely understand how frustrating this must be.

Please rest assured that your order is still en route, and I’ve personally followed up via email to check on its status. We’re doing everything we can to make sure it reaches you as soon as possible.

Thanks again for hanging in there with us. I’ll keep an eye on this and update you as soon as I have more information.

Warmest regards,
Kyrene

Resposta da Settandco

18/07/2025

Hi Bryan,

I'm really sorry to hear about your experience, and I completely understand your frustration.

We truly take pride in the design and quality of our jewelry, and this definitely isn't the kind of experience we want you to have. I've just sent you a follow-up email so we can properly look into this and offer you a suitable solution. We’d love the chance to make things right for you.

Sincerely,
Kyrene

Resposta da Settandco

27/06/2025

Hi Regan,

I’m truly sorry for the delay and the frustration this experience has caused you - it’s absolutely not the kind of service we aim to provide, and I completely understand how disappointing this has been.

Please know we’re doing everything we can to make sure your order is delivered to you as soon as possible. I’ve just sent you a follow-up via email with more details and will personally continue monitoring this until it reaches you.

Thank you for your patience so far - I really do appreciate it, and I’m here if you have any further questions or concerns.

Sincerely,
Kyrene

Resposta da Settandco

Actualizada a 9/07/2025

Hi Caitlin,

I’m so sorry to hear that you still haven’t received your package—I completely understand how frustrating this experience must be, especially with the tracking mix-ups.

You absolutely deserve clarity and better updates, and I truly apologize for the inconvenience.

As of now, your package is with customs and is waiting for clearance. Based on the most recent update, it should be delivered within 3–5 business days. I want you to know that we’re actively monitoring the shipment alongside our Shipping Coordinator to make sure everything stays on track and reaches you as soon as possible.

Thank you so much for your continued patience while we get this sorted. I’ll keep an eye on it and make sure to follow up if there are any changes.

Sincerely,
Kyrene

Resposta da Settandco

6/07/2025

We're happy to hear that the chain turned out beautifully and is very stylish! We appreciate you sharing that your husband was impressed and wears it with pride. Thanks for your positive feedback!

Resposta da Settandco

6/07/2025

We're happy to hear that the item arrived quickly and matched your expectations! It's wonderful your husband enjoys wearing it daily. Thank you for your great feedback and we look forward to creating something for you next!

Resposta da Settandco

6/07/2025

We're happy to hear that the necklace's quality and engraving met your expectations. It's wonderful your husband loved this Father's Day gift! We appreciate your positive feedback and are glad it arrived on time.