Order placed last week and delivered two days later although next day promised. The delivery was two items short totalling 60% of the order value. Attempted to contact by website, chatbot, email an... Ver mais
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Leia as opiniões dos outros
I just placed my first order with Shaalis.com! Sooo happy I found them online whilst searching for my favourite spice brand - Babas. User friendly website with lots of South Asian/ Sri Lankan yummy... Ver mais
A empresa respondeu
I have ordered from lot of indian stores for south indian items.. dont let the low profile on internet of this online shop fool u (not as heavily marketed)... quite real authentic stuff here delivered... Ver mais
Worst customer service experience that too not once but twice. The 1st time around lesser weight of the item ordered was sent despite sending repeated e.mails and pictures no refund was given. This... Ver mais
Informações sobre a empresa
Escrito pela empresa
Indian & Srilankan Online Grocery Store
Informações de contacto
22 Carlton Road, CR2 0BS, South Croydon, Reino Unido
- 02039838393
- info@shaalis.com
- shaalis.com
2,7
Mau
80 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Recommended.Considerate customer…
Recommended.Considerate customer service compared to other services for Indian Groceries..
6 de janeiro de 2021
Resposta da Shaalis.com
Dear Niviya,
Thank you so much for this great 5-star review. Thanks for sharing your experience and we will keep up the quality of goods and our service as well.
Thanks
Shaalis
I wasnt sure how frozen stuff the will…
I wasnt sure how frozen stuff the will deliver to Southampton, but pleasantly surprised how they package it.. excellent work and service.. thank you
6 de janeiro de 2021
Resposta da Shaalis.com
Dear Srujith Wickramasinghe,
We will keep our services good and we will supply fresh goods in a good condition to your door steps on time. Thanks for sharing your experience and we hope to serve you better for many years to come.
It's our Pleasure to hear from you that you are satisfied
Thanks
Shaalis
Very Happy with Shaalis service
Very Happy with Shaalis service. Very professional, timely and always provide good quality items.
5 de janeiro de 2021
Resposta da Shaalis.com
Dear Sridharan,
We are so grateful for your kind words. It’s always so refreshing to hear that we are doing a good job. Thank you so much for this great 5-star review.
Thanks
Shaalis
Great South Asian/ Sri Lankan Groceries and other items
I just placed my first order with Shaalis.com! Sooo happy I found them online whilst searching for my favourite spice brand - Babas. User friendly website with lots of South Asian/ Sri Lankan yummy groceries.
Great communication and service. I even had a phone call on the delivery day to advise me of the 1 hr delivery window.
Extremely happy to know exactly where I can get my favourite groceries with great prices too. Check them out on Instagram too - shaalisonline.
Thank you Shaalis. :)
4 de janeiro de 2021
Resposta da Shaalis.com
Dear Customer,
Thank you so much for this great 5-star review. We are honestly blown away by how lovely this review is. I really appreciate you as one of our customers.
Thanks
Shaalis
Yea good
Yea good
Not much information during holiday time bit confusing ture unable to answer your call
Good but expensive are items
Is this pandemic time v helpful
4 de janeiro de 2021
Resposta da Shaalis.com
Dear Customer,
Thank you for reviewing us we are sorry that we couldn't provide much information about your order. Due to the pandemic situation there was a slight delay in providing information to our customers and we have sorted it out thanks for your review which helped us to improve our service better and better.
Shaalis
Very efficient service and quick !
4 de janeiro de 2021
Resposta da Shaalis.com
Dear Customer,
Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime.
Thanks
Shaalis
Awesome collection and excellent service
I tried Shaali's upon recommendation from a friend and ever since I order everything from here only. Very satisfied with the service and the collection of all Indian groceries
2 de janeiro de 2021
Resposta da Shaalis.com
Dear Swetha,
Thank you for the great feedback and 5-star review. We try really hard to provide a good experience and maintain the quality at Shaalis and we are really happy to hear that you are Satisfied.
Thanks
Shaalis
Fast delivery, friendly service ,10/10!
Great choice of spices and fresh veg and herbs arrived in excellent condition. Helpful service and fast delivery. Definitely shop here again, thank you.
23 de dezembro de 2020
Resposta da Shaalis.com
Dear MitchWRC
Thank you for shopping with us and we will keep up our service and provide fresh products for our customer. Please keep visiting our website for new products.
Shaalis
Quick delivery
Quick delivery and a good range of products. Will definitely buy again.
17 de dezembro de 2020
Resposta da Shaalis.com
Dear Nafeesa Ali
Thank you for your valuable review we look forward to serve you better and deliver fresh products on time.
Shaalis
Prompt delivery
Prompt delivery
Products to a high standard
Only problem is searching for what you want going through along list of products.
You could have Search column in your online web site!
14 de dezembro de 2020
Resposta da Shaalis.com
Dear narayana muthusamy
Thanks for sharing your experience and we will keep up our quality and deliver all the goods on time. and also we have added a new search column in our website for your ease of use.
Shaalis
Good quality veggies and fast delivery
12 de dezembro de 2020
Resposta da Shaalis.com
Dear Revathy Kanickaraj
Thanks for sharing your experience we deliver only good quality of vegetables and we will keep on doing this on time as promised. We look forward to serving you for many years to come!
Shaalis
Resposta da Shaalis.com
Dear Shobana Kousik
We will keep our services good and we will supply fresh goods to your door steps on time Thanks for sharing your experience and we hope to serve you better
Shaalis
Excellent
Easy to order....quick delivery.....good customer service....thumbs up....well.done.
11 de dezembro de 2020
Resposta da Shaalis.com
Dear Siva Ilan,
We Try to keep our service simplified and easy to use for our customers and we will make the delivery on time with fresh goods to your satisfaction. Customer satisfaction is our motto and we will keep that up.
Thank you
Shaalis.
Quality and freshness is very good
Quality and freshness is very good . But the price is very expensive, I received price marked products about £1.50 more for each pack.
11 de dezembro de 2020
Resposta da Shaalis.com
Dear Customer
Thank you for your valuable feedback and as per our terms and conditions the marked price does not apply for online sale. The online Price includes Processing and Delivery charges. We will improve our service and keep our quality and freshness. We hope to serve your better.
Shaalis.
Always as promised
11 de dezembro de 2020
Resposta da Shaalis.com
Dear Sivakumar Damodaran
Thank you for spending your valuable time reviewing us and we will keep up services as promised.
Shaalis
Brilliant service and very fast…
Brilliant service and very fast delivery. The goods are very fresh .
5 de dezembro de 2020
Resposta da Shaalis.com
Dear Ni Handayani
Thank you providing us your valuable review. We will continue to serve our customers with fresh goods and make the delivery on time.
Shaalis
Excellent service and quality
5 de dezembro de 2020
Resposta da Shaalis.com
Dear Mythili Muniaraj,
Thank you so much for sharing your experience with us.
Shaalis
On time delivery.
4 de dezembro de 2020
Resposta da Shaalis.com
Dear Customer,
Thank you so much for reviewing us and we will serve you better.
Shaalis
Wrong item
I ordered some items from Shaalis. The order and delivery was great however when I opened my items, the wrong item was delivered. I emailed right away and had no response. After a few days I emailed again on 18th and they said they had emailed on 15th refunding the cost of the item. I spoke to my bank who said a refund order came through on the 18th. Additionally I was not happy with a refund, as I still wanted the product I have ordered and to re-order it i need to pay a £6 delivery charge. I have emailed three times regarding thing and chatted via the live chat, but had no replies to my email, leaving me no choice but to write this review.
2 de dezembro de 2020
Resposta da Shaalis.com
Dear Customer,
We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. We can be reached at 02039838393 (Mon - Sat 9am - 7pm).
Thanks
Shaalis
Resposta da Shaalis.com
Dear M Somu,
Thank you so much for sharing your experience with Shaalis. Our goal is to satisfy our valued customers.
thanks
Shaalis
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