Shabella Opiniões 43

Resposta da Shabella

31/03/2026

Hi Ivy,

Thank you so much for your kind words about the quality and pricing — it truly means a lot to us.

We completely understand your feedback regarding shipping, and we’re actively working on improving our delivery times to create a smoother overall experience.

Your feedback is incredibly valuable and helps us grow — we truly appreciate you taking the time to share it.

We hope to take even better care of you next time 🤍

Warmly,
Andrea
Shabella NYC

Resposta da Shabella

31/03/2026

Hi JE,

We’re truly sorry to hear about your experience — this is absolutely not the level of service we aim to provide.

We did respond to your emails, but it’s possible our messages were filtered into your spam or junk folder. That said, we take full responsibility for ensuring communication reaches you clearly.

We’ve just reached out to you again to make sure this is fully resolved as quickly as possible. Your order and experience matter deeply to us, and we’re here to assist you every step of the way.

Please don’t hesitate to reply directly — we’ll prioritize your case.

Warmly,
Andrea
Shabella NY

Resposta da Shabella

31/03/2026

Hi Soo Yeon,

Thank you so much for your kind words — this truly means a lot to us.

We’re so happy to hear you had a great experience, and we’re grateful to have you as part of the Shabella community.

We look forward to taking care of you again soon 🤍

Warmly,
Andrea
Shabella NYC

Resposta da Shabella

25/03/2025

Hi there, thanks for reaching out, and we're so sorry to hear about your experience. This is absolutely not the standard to expect from your Shabella pieces. Please connect with us via email at contact@shabella.com so that we can help with next steps. We hope to get this sorted for you soon.

Resposta da Shabella

25/03/2025

We're truly sorry to hear that your experience didn’t meet expectations. We’d love to make things right and resolve this for you. However, we couldn’t find your order in our system. Could you please reach out to our support team at contact@shabella.com with your order details? We’re happy to assist and ensure you receive the product you expected.

Looking forward to helping you!
The Shabella Team

Resposta da Shabella

24/03/2025

We love hearing this! 💫 We do our best to ensure fast and reliable shipping so you can enjoy your jewelry as soon as possible. Thank you for your support, and we hope to see you again soon!

Resposta da Shabella

2/02/2025

Thank You for your reviewThank you so much for your kind words! We’re thrilled to hear that you had such a great experience and that you love your ring and earrings. Our team always strives to provide personalized and patient service, so it means a lot to know that it made a difference for you. Enjoy your beautiful pieces, and we truly appreciate your recommendation!

Resposta da Shabella

29/01/2025

Hi Angela,

Thank you for your feedback, and we're truly sorry to hear about your experience. We take quality very seriously, and this particular ring has consistently met our high standards. We haven’t had any issues with it before, but we completely understand your frustration.

We’ve already sent you an email to address this situation and offer a solution. Please check your inbox, and don’t hesitate to reach out if you have any further questions or concerns. We're here to help and ensure you’re satisfied.

Thank you again for bringing this to our attention.

Best regards,
Shabella NYC

Resposta da Shabella

24/12/2024

Hello You Jin,

Thank you for reaching out to us. We understand your frustration and would like to clarify the details of your purchase.

The ring you ordered is not gold vermeil. Our collections that feature Sterling Silver and Vermeil are the VENUS COLLECTION and HOLIDAY COLLECTION. You have bought from the TIMELESS COLLECTION, which are gold plated and a more affordable line of ours. If you check the "METAL" options for the ring, you’ll see it was listed as 18K Yellow Gold Plated, which is a different material from vermeil.

We do offer vermeil rings in other collections. That said, even our gold-plated rings are designed to resist discoloration and will not cause your finger to turn green unless exposed to chemicals. Over the years, we’ve rigorously tested our products, even in swimming pools, and have never encountered such issues.

However, as it seems like you didn't read the information/materials of the ring you purchased, we would like to send you a return label. Once we receive the product, we will issue you a full refund.

Please let us know how you would like to proceed.

Wishing you a Merry Christmas and a Happy New Year!

Best regards,

Resposta da Shabella

10/12/2024

Hello,
Thank you for reaching out. We processed a full refund for your order promptly upon receiving your email, as our priority is ensuring customer satisfaction. We're sorry to hear you're still unhappy despite our efforts.

Regarding the review, our system only accepts reviews from customers who choose to keep their items. Since your order was refunded in full, your review may have been archived automatically by the system.

If there's anything further we can do to address your concerns, please don't hesitate to let us know. We're always here to help!