Sharkroll Opiniões 15

Resposta da Sharkroll

Há 2 dias

Hello,

We take allegations of this nature very seriously and would like to investigate this further. Could you please provide a more detailed clarification regarding the specific issues you encountered with your withdrawal?

Upon reviewing our records, we found that the email address associated with your profile does not have an active account at Sharkroll Casino. To help us resolve this for you, please reach out to our support team with your correct account details so we can look into your transaction history.

Resposta da Sharkroll

Há 3 dias

We would like to clarify why your withdrawal request has been rejected, in accordance with our Terms and Conditions.

Firstly, a minimum deposit of $10 is required before any withdrawal can be processed. At this time, no qualifying deposit has been made on your account.

Secondly, all bonus winnings are subject to a 30x wagering requirement. In your case, your bonus winnings of ~$11 require a total wagering amount of ~$330. However, your current wagering activity amounts to only $40, which does not meet this requirement.

Before forming any conclusions regarding this decision, we kindly ask that you review and understand the applicable rules. For your convenience, please see the relevant sections of our Terms and Conditions below:

6.5 Wagering Requirements and Eligible Games
Unless otherwise stated in the Promotion Terms:

All bonus funds (including USD and any SHRL promotional credits, where applicable) must be wagered 30x before any withdrawal is permitted.
Wagering requirements may be completed only on qualifying games, as stated in the Promotion Terms.
Wagering on excluded games (including but not limited to table games such as Blackjack and Roulette, and live dealer games) will not count and may result in the Promotion being voided.
SHARKROLL may exclude specific games/providers from Promotions at any time.

6.6 No-Deposit / Free Spins – Deposit & Minimum Activity Requirement
For any Promotion that includes no-deposit bonuses, free funds, or free spins, any withdrawal request requires:

At least one successful deposit of USD $10 or more; and
A minimum of USD $20 in wagering on qualifying games associated with the Promotion; and
Full completion of any wagering requirement (unless the Promotion Terms state otherwise).

Please note that deposits made solely to facilitate a withdrawal (including those that are immediately reversed, charged back, or otherwise deemed suspicious) may be considered invalid.

Additionally, please note that all withdrawal requests are processed manually for security reasons, which may require additional review time.

By registering an account, players acknowledge and agree to be bound by our Terms and Conditions.

Resposta da Sharkroll

5/01/2026

Thank you for your feedback, we really appreciate it.

We’re happy to hear that you enjoy the platform, the promotions, and the prizes. Thank you for being part of Sharkroll, and we wish you lots of luck and great wins ahead.

Resposta da Sharkroll

5/01/2026

Thank you very much for your feedback, we really appreciate it.

We’re glad to hear that you’re enjoying the platform. Wishing you lots of fun and many great wins on Sharkroll.

Resposta da Sharkroll

5/01/2026

Thank you very much for your kind words, we really appreciate it.

We’re happy to hear that you’re enjoying the fun atmosphere and the wide variety of games on Sharkroll. Thank you for being part of our community, and we wish you lots of fun and many great wins ahead.