Shepherds Friendly Opiniões 941

Resposta da Shepherds Friendly

Há 8 horas

Hello Jim,

Thank you for taking the time to share your feedback. As a mutual, we always value comments from our members, and we’re sorry to hear that your experience hasn’t met your expectations.

We take decisions about bonus rates very seriously, and our investments are managed with the aim of providing more predictable performance over time by carefully managing market volatility. Each quarter, we provide our members with an investment update, which provides a detailed commentary of the performance of our With-Profits fund, the wider market, and the bonus rate that has been applied to the plan.

Like any investment, returns can fluctuate. AER shows how much an investment could grow over a year if returns were to remain at the same level throughout that period. Bonuses are reviewed and applied quarterly, so future rates may be different.

Our goal is to provide higher returns over the medium to long term compared with a bank or building society account, and investments are generally intended to be held for several years. In your bonus rate email, you can read our latest investment update for more information.

We’re also sorry to hear about the difficulties you experienced when trying to withdraw your money. This certainly isn’t the experience we want for our members, and we’d like to look into this for you. I’ve sent you an email through Trustpilot asking for a few details - please could you reply with your phone number, plan number and postcode so we can help.

If you have any questions in the meantime, please don’t hesitate to get in touch with our Member Services team here:

https://www.shepherdsfriendly.co.uk/help-and-support/

Kind regards,

Lauren

Resposta da Shepherds Friendly

Há 1 dia

Hello Simon,

Thank you for your review. I'm sorry to hear about your experience. I'd like to look into this for you, but I need a few details. I've sent you an email through Trustpilot asking for these. Please could you reply to the email with your full name, plan number and email address?

If you have any questions or further feedback, please don't hesitate to reach out to our Member Services team here: https://www.shepherdsfriendly.co.uk/help-and-support/.

Kind regards,

Lauren

Resposta da Shepherds Friendly

8/04/2026

Hello,
Thank you for your review. I'm sorry to hear about your experience. I'd like to assure you that our cashback and voucher offers are honoured when all terms and conditions are met.

So that I can look into this for you, I've sent you an email through Trustpilot asking for more information. Please could you reply with your full name, plan number and email address?

Or, you can reach out to our Member Services team here: shepherdsfriendly.co.uk/help-and-support/.
Kind regards,
Elena

Resposta da Shepherds Friendly

1/04/2026

Hello Hubert,
Thank you for your review. I'm sorry to hear about your experience. I'd like to assure you that our cashback and voucher offers are honoured when all terms and conditions are met.

I've looked into this for you, and the transaction didn't track through Quidco. Whilst most transactions track successfully, this can happen occasionally, particularly if Cookies are rejected.

We'll pay the cashback to Quidco on the 3rd April and then they will credit it to your account. This may take a few days.

If you have any questions in the meantime, please don't hesitate to reach out to our Member Services team here: shepherdsfriendly.co.uk/help-and-support/.
Kind regards,
Elena

Resposta da Shepherds Friendly

1/04/2026

Hello Kate,

Thank you for your review. I'm sorry to hear about your experience. I'd like to look into this for you, but I need a few details. I've sent you an email through Trustpilot asking for these. Please could you reply to the email with your full name, plan number and email address?

If you have any questions or further feedback please don't hesitate to reach out to our Member Services team here: https://www.shepherdsfriendly.co.uk/help-and-support/.

Kind regards,
Elena