Passados uns minutos de fazer a…
Passados uns minutos de fazer a encomenda e ter recebido a confirmação de pagamento, recebi um email a dizer que iam fazer devolução do dinheiro.
O produto nao esta esgotado (pelo menos, nao ha esse indicativo no site).
Enviei email (duas vezes) para ter alguma resposta do que se passou e para saber se realmente tinha a haver com stock ou não. Se fosse esse o problema, voltava a encomendar quando tivessem. Mas como nao tive qualquer tipo de resposta, não vou voltar a fazer nenhuma compra
Resposta da Shinest Jewellery
Hi Catia! 💌
Thank you for your feedback. Even though it is of course not nice to receive a 1 star review from a disappointed customer.
The product you ordered was out of our stock and is no longer produced by us. That's why we sent you a refund immediately.
We have sent you an email about this, but unfortunately we have not received a response yet. Maybe you just missed it or it ended up in your spam folder?
We have recently resent you an email. We find good service very important and would like to make you a happy customer. ❤️