Shipitfurniture Opiniões 

109
•
TrustScore: 4.5 em 5

4,3

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

1.NO prior notice of delivery date or time- arrived unannoumced 2. Wrapped sofa was brought iinto our house, left in front of our TV, & delivery persons departed - my husband & I are both disabled &... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Recieved side table withing a few days of ordering. Easy to assemble. For the most part good quality. The top of one side table wasnt plained very well during manufacturing. The packing was superb... Ver mais

Classificada 5 em 5 estrelas

Multiple pieces of a TV stand I ordered had chips / defects / scratches. I was able to successfully construct it, and fortunately the damage was to parts that are not well visualized now that it is... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I love the chairs we received and ordered more. I'm always a bit nervous using online companies that I haven't used before, but ShipItFurniture as great. Lots of communication, fast shipping, and be... Ver mais

Informações sobre a empresa

  1. Loja de móveis

Escrito pela empresa

Ship It Furniture is a one-stop shop for all your furniture needs. We offer a wide selection of furniture for every room in your home, from living room sets to bedroom furniture to outdoor furniture. We also have a wide selection of accessories, including lamps, wall art, and rugs.


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

109 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 25% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,3

Todas as opiniões

(109)

45 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Don't waste your time or your money!

Can't get any response to emails. Order still hasn't shipped. Your phone numbers do not work. Assuming this is a scam!

10 de dezembro de 2024
logótipo da Shipitfurniture

Resposta da Shipitfurniture

Dear Ryan,

Thank you for reaching out and sharing your concerns. We sincerely apologize that your package was not delivered within the expected timeframe, which understandably caused frustration.

To address this issue, we have issued a full refund for your order as a gesture of our commitment to customer satisfaction. We strive to respond to all inquiries within 24 business hours, and while we understand this may not align with your expectations in this situation, please know we aim to provide clear and timely communication.

We want to reassure you that we are a legitimate business and are continuously improving our processes to serve our customers better. We regret any inconvenience this experience may have caused and appreciate your understanding in this matter.

If you have further concerns or questions, feel free to reach out, and we’ll be happy to assist.

Kind regards,
ShipItFurniture

Classificada 4 em 5 estrelas

Customer service

Even though I was unable to get the item I ordered (it was actually out of stock at the warehouse that COULD deliver to my location), I am so impressed with their customer service. I was notified in approximately 12 hours from the time I placed the order, that they were unable to fill the order and it was cancelled, and a refund would be issued. I emailed them to ask how long it would take for the refund. In less than 24 hours, I had a very apologetic response AND the refund was already issued. I will definitely give this company another chance because of the excellent customer service. The only reason for not giving 5 stars is that I REALLY wanted that particular item and I'm soooo disappointed that I can't get it.

16 de dezembro de 2024
Opinião espontânea
Classificada 3 em 5 estrelas

Successful purchase

When I made my initial order, the price was $92+/-. I paid the advertised price. About 30 min later, I was advised that it was not in stock and cancelled the order which was reimbursed. I checked again and the price was now $120+/-. I paid again and it was approved and shipped. A little frustrating, but the item shipped on time and was what I was looking for because it matched one that I had in another room.

4 de maio de 2024
Classificada 4 em 5 estrelas

Received wrong item but contacted…

Received wrong item but contacted customer support and was able to return it without any issues. Good communication to ensure I had the return label and directions for returning it.

8 de março de 2024
Classificada 3 em 5 estrelas

Carbon Fiber bookshelves

I ordered carbon fiber (like material) bookshelves but received a dark gray wood shelf. After multiple emails with Oliver, I was told that they could not send my correct order and was never told the reason. However, after a generous refund credit was offered, I reluctantly decided to assemble the bookshelves I received. They were easy to assemble and appear to be a good quality for the price.
I have recently read many negative reviews about ShipitFurniture with all the same reasons I initially spoke about. My suggestion is to read all of the reviews good and bad and make your decision appropriately.

15 de março de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

This was the worst shopping experience…

This was the worst shopping experience I’ve ever had with an online retailer. If I could give 0 stars I would. I ordered a recliner sofa and requested a cancellation within 36 hours of the order, prior to receiving any confirmation of batching or shipping. Oliver responded to my cancellation initiating the shipping and providing me a tracking number that wasn’t even available to track yet. I responded stating that I requested cancellation and not for the item to be shipped, however he only kept repeating that he can’t cancel because the order shipped. I contacted the shipper who informed me that they do not have possession of the delivery. I requested a phone call from Oliver to resolve, since the phone non their website is fake and the company doesn’t accept calls, however he refuses to speak to me, requiring me to file a dispute with my credit card company! Buyer beware! I highly recommend that you take your business elsewhere!

11 de março de 2024
Classificada 1 em 5 estrelas

Unprofessional Ship It and Fantastic Furniture

2 'failed' delivery attempts...but no one knocked and we had someone home both dates...no updates via email/phone despite raising an enquiry with ship it directly after the first failed delivery. In my enquiry I asked them to update the authority to leave on delivery...no reaponse.

Only realised the order was out for delivery today again because I checked the tracking number while typing out this complaint the first time...then the delivery failed again.

Not shopping with fantastic furniture again.

Understandable if I can't receive a quick turnaround from staff...we're all under the pump but (1) at least actually try to deliver with a reasonable process (2) update the tracking automations to include a notification so I can know the fulfillment status of my order...so unprofessional.

And after all this I still have no idea where my order is and doubt I'll have it delivered in a reasonable time frame.

19 de janeiro de 2024
Opinião espontânea
logótipo da Shipitfurniture

Resposta da Shipitfurniture


Deeply sorry for the delivery nightmares. Missed knocks, missing updates, & frustration are the opposite of "fantastic." We're investigating, improving communication, & expediting your order. Expect it within 48 hours. As a sincere apology, we will offer 10% off + full refund. We value your feedback & won't let you down again

Classificada 1 em 5 estrelas

Purchased makeup vanity

Purchased makeup vanity. Item was sold out everywhere else. I have a screenshot of item and purchase. Completely different item was shipped and picture was swapped out. Now my original email will not display picture. I still have the screenshot however
Unable to get in touch w customer service. They are trying to make me pay for return shipping. Do not shop here. Update: I was told return was approved and would be sent a shopping return label. This never happened. Impossible to get in touch with someone. Will be contacting the Better Business Bureau. Again DO NOT SHOP HERE.

12 de dezembro de 2023
logótipo da Shipitfurniture

Resposta da Shipitfurniture

Hello Tracy,

We have sent you an email to come to a solution to this issue you have faced. Our team will work on your issue until it is solved. Please respond to your email!

Thank you!

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