Appalled at the service.....the £174 Jacket of second grade quality has been returned, yet countless of emails sent because there is NO TELEPHONE CONTACT.....Refund!!!!!! Still waiting.
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I ordered a cap for my son and paid for next day service, the next day came and the cap didnt. i emailed in my disappointment and was refunded the difference and a standard apology stating the refund... Ver mais
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First order wasn’t received but Mercedes kindly refunded this after an investigation. I reordered and paid for next day delivery. Received by dpd delivery next day, thank god my son was super excited.... Ver mais
A empresa respondeu
Exceptional items of clothing, made me an incredibly happy little Italian. Reminded me of Mother special bolognaise sauce from back home. Every day I cannot wait to finish, get home and take it out fo... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
The Official Online store of the Mercedes-AMG PETRONAS F1 Team featuring the widest range of 100% Official merchandise. Shop the latest driver collections including the seven-time World Champion Lewis Hamilton and Grand Prix winner, George Russell. We’re committed to offering the very best experience for our fans across the world and welcome your feedback.
Informações de contacto
Mercedes-Benz Grand Prix Limited , NN13 7BD, Brackley , Reino Unido
- customerservice@mercedesamgf1.com
- shop.mercedesamgf1.com
3,4
Aceitável
262 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 75% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Parfait
J’ai vite reçu mon colis après l’avoir commandé , état parfait , le pull me va bien , je suis satisfait de mon achat.
12 de março de 2024
Resposta da MERCEDES-AMG PETRONAS F1 Team
Nass, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Great experience
Fast delivery, great products, and cool packaging. Great job, nice experience, I will buy more!
1 de março de 2024
Resposta da MERCEDES-AMG PETRONAS F1 Team
Garrett, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Resposta da MERCEDES-AMG PETRONAS F1 Team
Abinel, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Very well pleased
Very well pleased! Although one of my items were missing they issued a refund pretty fast! Thank you
12 de março de 2024
Resposta da MERCEDES-AMG PETRONAS F1 Team
Oliver, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
The shipping took a bit longer than…
The shipping took a bit longer than expected to arrive.
29 de fevereiro de 2024
Resposta da MERCEDES-AMG PETRONAS F1 Team
Hello Marcos, thank you for taking the time to share this feedback with us. Feedback is the first step towards improvement, so we appreciate your honesty.
We are very sorry to hear that you are having an issue(s) with your order (product) and we appreciate you bringing it to our attention. So, we can discuss this matter further, please can you email us at customerservice@mercedesamgf1.com with your order reference number and the full billing address. One of our customer service agents will be in touch with you to resolve the matter.
Kind regards,
Sheila
Mercedes AMG PETRONAS Formula 1 Team.
Resposta da MERCEDES-AMG PETRONAS F1 Team
Dan, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
The size of the hat was very small on…
The size of the hat was very small on my head. It feels like a childrens hat that im wearing.
Im hoping i can swap it out for a larger size if possible.
24 de fevereiro de 2024
Resposta da MERCEDES-AMG PETRONAS F1 Team
Hello Chris, thank you for taking the time to share this feedback with us. Feedback is the first step towards improvement, so we appreciate your honesty.
We are very sorry to hear that you are having an issue(s) with your order (product) and we appreciate you bringing it to our attention. So, we can discuss this matter further, please can you email us at customerservice@mercedesamgf1.com with your order reference number and the full billing address. One of our customer service agents will be in touch with you to resolve the matter.
Kind regards,
Sheila
Mercedes AMG PETRONAS Formula 1 Team.
Très bon produit
Très bon produit, délai de livraison plus que correct. Je suis très satisfait de mes 2 t-shirt de la meilleure équipe de F1 !
17 de fevereiro de 2024
Resposta da MERCEDES-AMG PETRONAS F1 Team
Baptiste, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Easy shopping
Presentation of merchandise was appealing, prices reasonable, a good shopping experience
13 de março de 2024
Resposta da MERCEDES-AMG PETRONAS F1 Team
Leah, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Schnelle Lieferung
Bestellung ging ohne große Umwege bis zur Bezahlung durch
29 de fevereiro de 2024
Resposta da MERCEDES-AMG PETRONAS F1 Team
Oliver, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Nice t shirt value for money and good…
Nice t shirt value for money and good quality would recommend come on mercedes
13 de março de 2024
Resposta da MERCEDES-AMG PETRONAS F1 Team
Robert, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
order came fast🙏🙏
13 de março de 2024
Resposta da MERCEDES-AMG PETRONAS F1 Team
Matt, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Lewis hamilton
13 de fevereiro de 2024
Resposta da MERCEDES-AMG PETRONAS F1 Team
Donovan, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Très Déçu
J’ai attendu longtemps pour avoir cet article.
C’était marqué disponible, j’ai passé m’a commande. Malheureusement, vous avez annulé ma commande !!! Très déçu
10 de março de 2024
Resposta da MERCEDES-AMG PETRONAS F1 Team
Hello Jimmy, thank you for taking the time to share this feedback with us. Feedback is the first step towards improvement, so we appreciate your honesty.
We are very sorry to hear that you are having an issue(s) with your order (product and we appreciate you bringing it to our attention. We have investigated the issue and emailed you with solutions, using the email address we had on file for you. We apologise again for the inconvenience and hope to hear from you soon.
Sincerely,
Sheila
Mercedes AMG PETRONAS Formula 1 Team.
Resposta da MERCEDES-AMG PETRONAS F1 Team
Cian, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Fast and really good quality!
6 de março de 2024
Resposta da MERCEDES-AMG PETRONAS F1 Team
Zunain, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Resposta da MERCEDES-AMG PETRONAS F1 Team
Hello Kaan, thank you for taking the time to share this feedback with us. Feedback is the first step towards improvement, so we appreciate your honesty.
We are very sorry to hear that you are having an issue(s) with your order (product and we appreciate you bringing it to our attention. We have investigated the issue and emailed you with solutions, using the email address we had on file for you. We apologise again for the inconvenience and hope to hear from you soon.
Sincerely,
Sheila
Mercedes AMG PETRONAS Formula 1 Team.
Excellent gift
Delivery very quick and well packed, cap very well recieved and excellent quality as usual, lego is a 21st Birthday present so not opened yet
9 de março de 2024
Resposta da MERCEDES-AMG PETRONAS F1 Team
Jean, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Super easy shopping experience and…
Super easy shopping experience and quick delivery!
13 de março de 2024
Resposta da MERCEDES-AMG PETRONAS F1 Team
Nicholas, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.