Glowing Customer Service Review I can’t say enough good things about Mercedes-AMG PETRONAS F1 customer service! 🖤💚 I recently purchased a pair of Mercedes adidas shoes and had an issue t... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Appalled at the service.....the £174 Jacket of second grade quality has been returned, yet countless of emails sent because there is NO TELEPHONE CONTACT.....Refund!!!!!! Still waiting.
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I ordered a cap for my son and paid for next day service, the next day came and the cap didnt. i emailed in my disappointment and was refunded the difference and a standard apology stating the refund... Ver mais
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First order wasn’t received but Mercedes kindly refunded this after an investigation. I reordered and paid for next day delivery. Received by dpd delivery next day, thank god my son was super excited.... Ver mais
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Informações sobre a empresa
Escrito pela empresa
The Official Online store of the Mercedes-AMG PETRONAS F1 Team featuring the widest range of 100% Official merchandise. Shop the latest driver collections including the seven-time World Champion Lewis Hamilton and Grand Prix winner, George Russell. We’re committed to offering the very best experience for our fans across the world and welcome your feedback.
Informações de contacto
Mercedes-Benz Grand Prix Limited , NN13 7BD, Brackley , Reino Unido
- customerservice@mercedesamgf1.com
- shop.mercedesamgf1.com
3,5
Aceitável
263 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 75% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Jerome with superb customer service
Jerome with superb customer service
Can't fault Jerome for going above and beyond to help find an invoice for our accounts that one of our staff lost
11 de junho de 2024
Opinião espontânea
Resposta da MERCEDES-AMG PETRONAS F1 Team
Hi Callum, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Resposta da MERCEDES-AMG PETRONAS F1 Team
Hi Chris, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Sizing is all over the place .....
T Shirt arrived 10cm smaller than the size guide. But the Sweatshirt for the same size is 20cm bigger for 2XL ??? When you want to return YOU have to pay the postage (at an inflated rate). How can that be for an item that is not as specified ? They'll then tell you the size guide is Body Size - so 130cm Body Size will get you a 120cm item. Mindboggling. Never again
6 de junho de 2024
Opinião espontânea
Resposta da MERCEDES-AMG PETRONAS F1 Team
Hello there, thank you for taking the time to share this feedback with us. Feedback is the first step towards improvement, so we appreciate your honesty.
We are very sorry to hear that you are having an issue(s) with your order (product) and we appreciate you bringing it to our attention. So, we can discuss this matter further, please can you email us at customerservice@mercedesamgf1.com with your order reference number and the full billing address. One of our customer service agents will be in touch with you to resolve the matter.
Met zoon was heel erg blij met zijn…
Met zoon was heel erg blij met zijn prachtige Mercedespet!
11 de maio de 2024
Resposta da MERCEDES-AMG PETRONAS F1 Team
Hi Rochelle, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Bonjours je souhaite mettre un avis…
Bonjours je souhaite mettre un avis très négatifs sur le site de petronas store cela fais déjà 1 mois que j'ai commandé un polo petronas et je l'ai toujours pas reçu depuis 2 semaines cela m'affiche sur le.site de suivi que mon colis est retenue en.douane et j'ai plus de nouvelles et je suis basée en martinique .
8 de abril de 2024
Opinião espontânea
Resposta da MERCEDES-AMG PETRONAS F1 Team
Hello Rolin, thank you for taking the time to share this feedback with us. Feedback is the first step towards improvement, so we appreciate your honesty.
We are very sorry to hear that you are having an issue(s) with your order (product and we appreciate you bringing it to our attention. We have investigated the issue and emailed you with solutions, using the email address we had on file for you. We apologise again for the inconvenience and hope to hear from you soon.
Sincerely,
Mercedes AMG PETRONAS Formula 1 Team.
I'm a F1 fan since the age 9yrs old…
I'm a F1 fan since the age 9yrs old with a model f1 collection of 96, 1/18. So when I saw this it was a most have, two days later arrived i opened the box and straight away i ordered an other one for my son in law and again it arrived two days later job done. 🏁
27 de março de 2024
Resposta da MERCEDES-AMG PETRONAS F1 Team
Hi Keith, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Fast Delivery
Our order arrived very quickly and was well packaged.
Overall, very pleased and would use again
29 de março de 2024
Resposta da MERCEDES-AMG PETRONAS F1 Team
Hi Donna, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Resposta da MERCEDES-AMG PETRONAS F1 Team
Hi Chris, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Resposta da MERCEDES-AMG PETRONAS F1 Team
Hi Probe, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Amazing quality!!!
26 de março de 2024
Resposta da MERCEDES-AMG PETRONAS F1 Team
Hi Magdalena, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Ravie de mes achats
Vêtements de très bonne facture. Envoi hyper rapide avec le respect des produits. Très contente de ce site.
27 de março de 2024
Resposta da MERCEDES-AMG PETRONAS F1 Team
Hi Carole, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Resposta da MERCEDES-AMG PETRONAS F1 Team
Hi Christopher, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Timely delivery
22 de março de 2024
Resposta da MERCEDES-AMG PETRONAS F1 Team
Hi David, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
You are asking about the product
You are asking about the product, yet I have yet to receive it and the tracking details provided are not recognised by the carrier, so it is extremely difficult to review a product not yet received.
Update: the product was placed in a safe place, however I was unable to access the delivery information and pictures until three days later so the location and delivery status was unknown to me at the time of the original request to review the product.
28 de março de 2024
Resposta da MERCEDES-AMG PETRONAS F1 Team
Hello Brian,
Thank you for taking the time to provide feedback to us. Feedback is the first step toward progress; therefore, we value your honest opinion.
We are sorry to hear that you have experienced delivery trouble with your order. Upon further investigation, we can see that your order was delivered to you on 25th of March. If this is not the case, please can you email us at customerservice@mercedesamgf1.com so we can further assist you.
Our customer reviews are very important to us, and we hope you will be willing to revise them depending on your most recent experiences. You may modify your review by logging into your account to edit your review.
We appreciate the opportunity to work with you to resolve this issue.
Feel free to reach out for any questions.
Kind regards,
Sheila
5 stars!
Ordering was seamless and shipping was much faster than it said it would be.
22 de março de 2024
Resposta da MERCEDES-AMG PETRONAS F1 Team
Hi Brittany, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Resposta da MERCEDES-AMG PETRONAS F1 Team
Hi Geoff, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Resposta da MERCEDES-AMG PETRONAS F1 Team
Hi Daniel, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Beautiful products
Beautiful products! The site was easy to use and the delivery was seemless!
28 de março de 2024
Resposta da MERCEDES-AMG PETRONAS F1 Team
Hi Marie, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
LEGO Mercedes AMG F1 W14 E
Brilliant service - as to be expected from Mercedes - and my Lego W14 E arrived in very good time, in spite of only selecting standard delivery as a mistake!! As for the car - what a superb model to make, and it looks stunning too.
23 de março de 2024
Resposta da MERCEDES-AMG PETRONAS F1 Team
Hi Paul, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
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