AusAir Opiniões 36

I have been following AusAir from their beginnings and have had every version of their products. From the early days of discoloration to more recent peeling ear loops, the customer service has been phenomenal. Whenever I had an issue, they would fix it, send a replacement. Most recently, my mask had peeling ear loops and I asked if the replacement could be swapped for their new weave product (and I offered to pay the difference.) It's been great to watch their masks evolve as they establish the company more. Even with issues along the way (all resolved by customer service) their masks have continued to be my favorite. I have allergies, asthma, and a large "basketball" head, for context. I wore a mask before the pandemic, and will continue to do so for as long as I have breathing issues and common triggers, like exhaust. I have tried several masks, some that were more respirators I couldn't breathe in, some more fashionable I didn't feel safe in. This is a perfect blend of form and function. The most recent mask, which I have only had a short time, is a size L air weave mask in the coffee color. This is my favorite yet, and I just bulk ordered several refill filters (they go out of stock so quickly!). This weave mask is so easy to breathe in, so far has less of a moisture issue (as many masks do), and has the best fit on my face thus far. With previous masks, I ended up having to hold my jaw in an uncomfortable position to have any kind of seal on the bottom (I think I have a small jaw?) but this one feels very natural on my face. No fogging issues with this one so far. I love the product and love the customer service even more. I look forward to many more years of AusAir!

This is a dishonest and disappointing company. Despite claiming the product was in stock and was shipped by Australia post from Sydney the product is actually on back order and is coming on a very very slow boat from China. Five weeks later and no sign of any product. When I contacted them they basically said so sad too bad and not our problem. There are lots of mask companies so I would choose another one because this company doesn’t deliver on what they promise and doesn’t back it up with any form of customer service. Do not buy from Aus Air.

love the mask… perfect fit and so comfortable…

excellent and quick responses from the seller too

A big shout out to the team at Ausair.
They were willing to ship a part order with first mask and filters which arrived in record time so I can feel safe when I board my upcoming flight.
The fit is great! Instructions clear and presentation very professional.
Staff went above and beyond with their service.
I look forward to receiving part 2 or my order when the stock arrives.

Chinese, shipped from China. I was happy to pay extra for what I thought was a local product, shipped local. It's NZ wool, made and shipped from China. No where was that indicated, the website is designed to look like it's a local product, it's not!

Maschere di buona qualità ma enormi problemi nella spedizione in Italia, impossibile avere assistenza dal loro servizio clienti. È stata davvero una pessima esperienza, mi dispiace perché Il prodotto sarebbe stato buono.

These masks are absolutely fantastic. They’re really comfortable to wear, there is virtually no resistance to your breathing and feel completely natural. The quality of the product is outstanding from the packaging to the mask itself. This is an all-round total premium product. And just when I thought it couldn’t get better the customer service is also outstanding. Triple ‘AAA’ rating from me.

We can't recommend AirWeave as we've never used it but we'll definitely recommend the AirFlex to anyone. It's a very comfortable and easy to setup mask. We've 2 kids (7 and 9 years old) and they both love this mask. FYI, one of the 4 masks that we bought did have a defect but Jade from AusAir responded immediately and I got a brand new one in 7 working days so I would say the service is quite good too. Listening to all the comments, I do ask you to be careful regarding size as AirFlex goes from kid to large. Large is not so big so if you do have a wide face then it may worth considering AirWeave as it comes in XL as well.

I would like to start by saying I don't write reviews but felt I had to. I'm in the front line with this covid and needed a good mask. Everything about it was great! The look, the feel, and it was approved. I do have a big head! So I was worried about sizes, but after measuring against there sizes large would fit.
After assemble and full inspection I realised it was missing a filter and it was way to small. I sent them a email, just to let them know but seems to have fallen on deaf ears.
I realise it can't be exchanged due to hygiene, but at least a confirmation email after the price you pay! Anyways I did like it, just make sure you measure your head before purchase.

Total scam. Bought masks from them over a year ago, have not received them and after multiple emails have not received a single response either. You can see many stories like mine in the comment section of their indiegogo campaign. DO NOT BUY FROM THIS COMPANY

I backed AusAir on Indiegogo. Got the original mask and found that I had to stretch the mask by leaving an electric screwdriver in it overnight. It looked good and once stretched it fitted perfectly. Very easy to breathe thru and looks good.
Then they sent out an updated skin and it's perfect. No need to stretch it.
Even with a beard it is comfortable to wear for extended periods of time.
The skin is very easy to hand wash and you're good to go.
After sale communication is brilliant.
Just a great company to deal with.

These masks are not fit for purpose. My whole family is disappointed. Awful customer service. I do not recommend this company.

First backed on Kickstarter and only my mask fitted. Now with the new design, we are all happy users of the new masks. They fit much more comfortable and they look nice and sleek! Also the soft blush is now a lot better! Great masks for every day use in this pandemic.

The new version of the mask is great. It is lighter and more comfortable wearing on the ears.

Overall extremely happy with the mask pack, a little on the expensive side but literally every detail has been addressed. Carry bag is super useful as I keep my mask in the car.