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No communication, no informations about the order...........When you try to send a message, you will receive an answer in which they send you to another group, like was 2 different entities ! Miserabl... Ver mais
A empresa respondeu
Completed most of my Christmas shopping online using shopflix because of their new Shopflix max service. What would otherwise be at least 30€ of shipping, I completed with 10€, and everything was pre... Ver mais
A empresa respondeu
η πλατφορμα δεν εχει εξυπηρετηση πελατων διοτι δεν απανταει ποτε σε οτιδηποτε και στις εποστροφες ακομα περιμενουμε μηνες και τα χρηματα μας χαμενα,επισης αν ενα προιον εχει προβλημα και ειναι μεσα στ... Ver mais
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Informações sobre a empresa
Escrito pela empresa
SHOPFLIX is an online marketplace — featuring over 11 million products from thousands of trusted Greek retailers. Our mission is to make everyday shopping smart, fast, and secure for everyone. Driven by a people-first philosophy, we focus on your experience — making online shopping easy, reliable, and rewarding.
Informações de contacto
2,7
Mau
107 opiniões
Respondeu a 44% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Όλα καλά αλλά ενώ στο προϊόν έγραφε…
Όλα καλά αλλά ενώ στο προϊόν έγραφε παράδοση σε 2-3 μέρες, μετά την παραγγελία μου γράφει σε 7 μέρες.
14 de abril de 2026
Opinião espontânea
Quick delivery and nice experience…
Quick delivery and nice experience while buying a cable management system
10 de abril de 2026
Opinião espontânea
Miserable !
No communication, no informations about the order...........When you try to send a message, you will receive an answer in which they send you to another group, like was 2 different entities ! Miserable site, miserable services. Don't trust them, because they are in the same scammers category !
24 de março de 2026
Opinião espontânea
Resposta da SHOPFLIX
Hi there,
We completely understand your initial frustration and anxiety regarding the communication and the updates on your order. Keeping you informed is a top priority, and we are sorry you felt left in the dark.
As we discussed in our direct communication, we have provided you with a detailed update on the progress of your shipment. Please rest assured that our team is actively monitoring your order's status to ensure everything goes smoothly.
As promised, we will keep a close eye on it and reach out to you immediately if there are any new developments.
Thank you for your patience, and please don't hesitate to reply directly to our email if you need anything else!
- The Shopflix Team
I found what I wanted at a normal price…
I found what I wanted at a normal price and im going to receive it very fast.The most important is that im going to pay in 48 months without paying extra credit
28 de março de 2026
Opinião espontânea
Bad choice
the worst expierience ever they are always late without explening much
27 de março de 2026
Opinião espontânea
Resposta da SHOPFLIX
Hi there,
We are truly sorry to hear about your experience. We completely understand how frustrating it is to deal with delayed deliveries.
Providing timely deliveries and keeping our customers informed are top priorities for us, and it is clear we fell short in your case. We want to investigate what went wrong with your orders and ensure this does not happen again.
Since we cannot identify your account or order history solely from your username, we will send you a request for more details through Trustpilot's "Request Information" feature. Please share your order number(s) with us there, or alternatively, you can email us directly at support@shopflix.gr.
We are here to help and hope to have the opportunity to make this right for you.
- The Shopflix Team
I ordered a pc laptop battery on the…
I ordered a pc laptop battery on the first weekend of January. Until now 2 months later no battery. I try to contact them and either the close the phone or via email the tell me the don't have any idea when and if my battery will come ever. And where are my money? I have even paid for the delivery... Its a scam. The whole site is a scam. Stay away
6 de janeiro de 2026
Opinião espontânea
Resposta da SHOPFLIX
Hi there,
We are deeply sorry for the entire experience you’ve had with us. We have read your review carefully, and you are absolutely right to be frustrated. Waiting two months for your order and then feeling ignored or receiving unhelpful responses is completely unacceptable.
We have looked into your order and your communication history with us. We want to be completely transparent: your case was caught in a systemic failure on our end, which prevented the proper resolution of your issue and led to the lack of clear answers from our team.
Please know that this is not the standard of service we aim for, and we are actively working internally to ensure this does not happen again.
Regarding your funds: We completely understand why you might feel your money is lost or even suspect a "scam" after such an experience. We want to reassure you that this is not the case. We have already initiated a full refund for your order, including the delivery fees.
Since we have your order details, a member of our Support team will reach out to you directly to discuss your experience with us.
We sincerely apologize for failing to provide you with a seamless and reliable shopping experience.
- The Shopflix Team
η πλατφορμα δεν εχει εξυπηρετηση…
η πλατφορμα δεν εχει εξυπηρετηση πελατων διοτι δεν απανταει ποτε σε οτιδηποτε και στις εποστροφες ακομα περιμενουμε μηνες και τα χρηματα μας χαμενα,επισης αν ενα προιον εχει προβλημα και ειναι μεσα στο χρονικο οριο ο προμηθευτης δεν απανταει ποτε και αυτος,οποτε δεν ξαναπαραγγελνουμε και τελος.
18 de fevereiro de 2026
Opinião espontânea
Resposta da SHOPFLIX
Γεια σας,
Κατανοούμε απόλυτα τον εκνευρισμό σας και σας ζητούμε ειλικρινά συγγνώμη για την αναστάτωση και την αναμονή. Διαβάζοντας την κριτική σας, ελέγξαμε άμεσα το ιστορικό της παραγγελίας σας και διαπιστώσαμε ότι, δυστυχώς, υπήρξε αστοχία από την πλευρά μας.
Θέλουμε να σας διαβεβαιώσουμε κατηγορηματικά πως τα χρήματά σας δεν έχουν χαθεί. Όταν υπάρχει καθυστέρηση ή πρόβλημα επικοινωνίας με κάποιον προμηθευτή, στο Shopflix παρεμβαίνουμε εμείς για να δώσουμε τη λύση.
Για να διορθώσουμε το συντομότερο δυνατό αυτό το λάθος, ένας εκπρόσωπός μας έχει ήδη αναλάβει προσωπικά την υπόθεσή σας. Εφόσον έχουμε τα στοιχεία σας στη διάθεσή μας, θα επικοινωνήσουμε τηλεφωνικά μαζί σας άμεσα για να σας καθοδηγήσουμε βήμα-βήμα και να κλείσουμε το θέμα της επιστροφής σας.
Σας ευχαριστούμε για την υπομονή σας.
- The Shopflix Team
When an online order actually goes right
Me: orders from shopflix.gr
Also me: “Something will go wrong, right?”
Shopflix.gr: fast delivery, perfect product, no drama
Me: 😮
Easy checkout, quick shipping, everything exactly as described. Zero stress, zero chaos. 10/10 would trust again.
23 de janeiro de 2026
Opinião espontânea
Τραγική εξυπηρέτηση
Τραγική εξυπηρέτηση. Και μόνο το ότι συνεργάζονται με την χειρότερη μεταφορική στην Ελλάδα είναι καθοριστική αιτία για να μην παραγγείλω ποτέ ξανά !
19 de fevereiro de 2026
Opinião espontânea
Resposta da SHOPFLIX
Γεια σας,
Λυπούμαστε ειλικρινά που η εμπειρία σας στο στάδιο της παράδοσης σας άφησε τόσο αρνητική εντύπωση. Κατανοούμε απόλυτα πως η συμπεριφορά και η εξυπηρέτηση της εκάστοτε μεταφορικής είναι καθοριστική για τη συνολική σας εμπειρία.
Από την πλευρά μας, φροντίζουμε πάντα οι παραγγελίες να δρομολογούνται άμεσα, και από τους ελέγχους μας δεν προκύπτει κάποια συστημική καθυστέρηση. Επίσης, δεν εντοπίσαμε κάποια προηγούμενη επικοινωνία σας μαζί μας, ώστε να ενημερωθούμε για το πρόβλημα που αντιμετωπίσατε εκείνη τη στιγμή και να παρέμβουμε για να σας βοηθήσουμε.
Παρόλα αυτά, η ανατροφοδότησή σας είναι πολύτιμη. Στο Shopflix αξιολογούμε αυστηρά την απόδοση των μεταφορικών εταιρειών με τις οποίες συνεργαζόμαστε και θέλουμε να γνωρίζουμε πότε κάτι δεν πάει καλά.
Για να μπορέσουμε να καταγράψουμε και να ελέγξουμε τι ακριβώς συνέβη με τη δική σας αποστολή, θα σας παρακαλούσαμε να επικοινωνήσετε μαζί μας απευθείας στο support@shopflix.gr, αναφέροντας τον αριθμό της παραγγελίας σας.
Είμαστε στη διάθεσή σας και θα χαρούμε να το διερευνήσουμε.
- The Shopflix Team
I had an excellent experience with…
I had an excellent experience with Shopflix from start to finish. The website is easy to navigate, product descriptions are clear, and the ordering process was smooth and straightforward.
My order was processed quickly and delivered on time, exactly as promised.
I would definitely recommend Shopflix to anyone looking for a reliable online shopping experience.
21 de dezembro de 2025
Opinião espontânea
I have had a very good experience…
I have had a very good experience shopping at Shopflix overall, having made over 10 purchases so far. The ordering process is simple and my deliveries have arrived within the estimated timeframe. Only one of my orders was slightly delayed (couple of days), but the issue was resolved quickly. I have mainly purchased beauty products and supplements, and everything arrived in great condition and exactly as described. I also use Shopflix Max, which makes my purchases more cost-effective.
12 de janeiro de 2026
Opinião espontânea
The best shipping info
I recently placed a order for a smartphone via shopflix.gr and, while I was thoroughly informed that I would get my order in a week, I was pleasantly surprised that my order arrived within 4 days. The notifications of each phase of my order, from store pickup to the final delivery time, also made for a pleasant, stress-free experience.
6 de fevereiro de 2026
Opinião espontânea
I’ve been shopping from Shopflix a lot…
I’ve been shopping from Shopflix a lot lately. The prices are very good, and the delivery is fast. In one instance, there was a small packaging issue, but customer support handled it immediately and resent my order very quickly and securely.
Overall, a great experience.
4 de janeiro de 2026
Opinião espontânea
Μια «πλατφόρμα» κατώτερη των περιστάσεων
Είναι εντυπωσιακό το πώς η ομάδα εξυπηρέτησης θυμήθηκε ξαφνικά τόσες λεπτομέρειες μόνο αφού τους προκάλεσα.
Το αν μπερδεύτηκα με άλλη πλατφόρμα σε μια τηλεφωνική κλήση δεν αναιρεί το γεγονός ότι η δική σας εμπειρία χρήστη οδήγησε σε λάθος επιλογή σημείου παράδοσης.
Το ότι δεν υποστηρίζετε παραλαβή από το κατάστημα για να γλιτώσει ο πελάτης παράλογες χρεώσεις μεταφορικών/αντικαταβολής, είναι ακριβώς το δείγμα της έλλειψης ευελιξίας για το οποίο παραπονέθηκα.
Αντί να αναλώνεστε σε ιστορικά κλήσεων για να βγάλετε τον πελάτη «λάθος», θα μπορούσατε να είχατε δώσει μια λύση στην ουσία του προβλήματος εξαρχής. Η εμμονή σας να δικαιωθείτε επικοινωνιακά αντί να ικανοποιήσετε τον πελάτη, επιβεβαιώνει την αρχική μου κριτική.
13 de fevereiro de 2026
Opinião espontânea
Resposta da SHOPFLIX
Καλησπέρα σας,
Διαβάζοντας την επικαιροποιημένη αξιολόγησή σας, αρχικά θα θέλαμε να σας διαβεβαιώσουμε ότι η απάντηση αυτή γράφεται από την ομάδα εξυπηρέτησης και όχι από κάποιο αυτοματοποιημένο σύστημα.
Εξετάσαμε την υπόθεσή σας εις βάθος και όχι τυποποιημένα, και για αυτό τον λόγο θα θέλαμε να αναφερθούμε, συνοπτικά, στο ιστορικό της επικοινωνίας μας:
Στις 13/2 επικοινωνήσατε μαζί μας τηλεφωνικά για να ενημερωθείτε σχετικά με τη διεύθυνση παράδοσης. Ο εκπρόσωπός μας, σάς επιβεβαίωσε ότι η παραγγελία είχε δρομολογηθεί στο σημείο Cleverpoint που είχατε επιλέξει κατά την καταχώρηση της παραγγελίας σας στην πλατφόρμα.
Κατά τη διάρκεια της κλήσης, αναφέρατε πως η παραγγελία έγινε μέσω Skroutz και όχι μέσω της δικής μας πλατφόρμας, και ότι δεν γνωρίζετε πως αυτή η παραγγελία κατέληξε στην δική μας πλατφόρμα. Σε αυτό το σημείο σάς διευκρινίσαμε ότι αυτό δεν θα ήταν εφικτό, καθώς δεν υπάρχει διασύνδεση μεταξύ των δύο πλατφορμών. Κατόπιν τούτου, και αφού κρίνατε ότι το κόστος των μεταφορικών και της αντικαταβολής (που είχατε επιλέξει) δεν ήταν συμφέρον για εσάς, ζητήσατε να παραλάβετε ο ίδιος από το κατάστημα για να αποφύγετε τη χρέωση, κάτι το οποίο είναι απόλυτα σεβαστό. Μέσω του εκπροσώπου μας, εξηγήσαμε ότι η συγκεκριμένη δυνατότητα δεν υποστηρίζεται αυτή τη στιγμή και στην συνέχεια η κλήση ολοκληρώθηκε. Έκτοτε δεν υπήρξε κάποια άλλη επικοινωνία με την ομάδα μας.
Κατανοούμε απόλυτα ότι ενδεχομένως να υπήρξε σύγχυση από πλευράς σας σχετικά με την πλατφόρμα, με κάποια άλλη παραγγελία σας που ίσως να είχατε το συγκεκριμένο χρονικό διάστημα ή το τελικό κόστος, ωστόσο από την πλευρά μας σάς δόθηκε κάθε διαθέσιμη πληροφορία με ειλικρίνεια,σαφήνεια και σίγουρα χωρίς την οποιαδήποτε πρόθεση αδιαφορίας.
Λυπούμαστε αν η διαδικασία δεν κάλυψε τις προσδοκίες σας, και στο πλαίσιο της δικής μας βελτίωσης θα την λάβουμε υπόψη, όμως η ομάδα μας προσπάθησε να σας εξυπηρετήσει δίνοντας κάθε πληροφορία που είχε στην διάθεση της.
- The Shopflix Team
Terrible product
I bought two fabric wardrobes. The quality is terrible. They couldn’t even support 5 kilos of weight. The aluminum bars bent and the plastic support corners broke. Worst purchase I’ve ever made. Also, I am unable to leave a review directly on their website.
2 de fevereiro de 2026
Opinião espontânea
Resposta da SHOPFLIX
Hi there,
We are truly sorry to hear that the quality of the wardrobes was so poor and that they failed to support even a minimal weight. This sounds like a very frustrating experience, and it is certainly not the standard of quality we want our customers to receive.
Regarding the product issues: Since the items broke immediately (bent bars/broken corners), this falls under "defective products." If this purchase was made recently, you have the right to return them. Please contact us or open a return request through your account so we can assist you with the process and investigate the specific seller. Please reach out to us with your order number so we can help you sort this out!
- The Shopflix Team
Paid in January, no product, no clear refund, misleading information
I paid for my order at the end of January. Today is February 6, and I still have no product, no delivery, and no clear resolution.
Here is the situation:
The delivery date was clearly stated in the advertisement. I paid in full and fulfilled all my obligations as a customer.
The delivery did not happen. I later received contradictory information:
emails saying there were “failed delivery attempts”,
the tracking page saying the shipment was returned and that a refund was initiated.
Customer support gives inconsistent answers. One message says to reschedule delivery, another says the order is already returned.
I paid with a foreign (Ukrainian) bank card, and now I am told that a refund may take 5–7 working days, with no clear confirmation that the refund is actually possible in my case.
I cannot reliably contact anyone: emails take time, phone calls are difficult, and there is no clear, single point of responsibility.
As a result:
No product
No confirmed refund
Lost time
Constantly changing information
From a customer’s perspective, this is misleading and unacceptable.
If a company takes payment, it must either deliver within the promised timeframe or provide a clear, documented, and reliable refund process.
I am leaving this review to warn other customers and to encourage Shopflix.gr to improve transparency, communication, and accountability.
I am updating my post from 18 February 2026. The goods have still not been delivered and the money has not been refunded. In fact, it will soon be a calendar month since the order was paid for. I think it is necessary to contact consumer protection authorities in Greece in connection with this case. It is very sad; this is the first time I have encountered such a practice.Κωδικός παραγγελίας: GR--31787705--MER99 από το κατάστημα Kaizershop
6 de fevereiro de 2026
Opinião espontânea
Resposta da SHOPFLIX
Hi there,
Thank you for bringing this to our attention. We want to sincerely apologize for the confusion and the contradictory messages you received regarding your order status.
We completely understand your frustration and your anxiety regarding the refund process, especially given the lack of clarity you mentioned.
Since we need your order details to check the specific status, we have just sent you a request. Please respond there, and we will resolve this matter immediately.
- The Shopflix Team
Would recommend
Great shopping experience through their user-friendly site and wide variety of products.
4 de fevereiro de 2026
Opinião espontânea
Positive experience overall
I've been shopping from Shopflix quite often and overall the service has been reliable and smooth. Only on one occasion there was a seller related issue but was resolved automatically on the same day.
Overall, my experience has been very positive.
22 de dezembro de 2025
Opinião espontânea
Fast delivery, multiple purchases
Frequent buyer for over a year. Every experience has been great. Always on time, except once when the courier was overloaded due to multiple orders for black friday.
The last time I purchased from Shopflix was a few days before Christmas to get presents for my family. I needed the gifts to be delivered on time, and I received my order the very next day. I would totally recommend.
19 de dezembro de 2025
Opinião espontânea
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