I had a hard time getting in touch with Sophie concerning a warranty claim. It took a half dozen times filling out their questionnaires and getting no response. Trying to call their phone number would... Ver mais
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Leia as opiniões dos outros
Rose, our rep listened to our problem, confirmed previous order was incorrect and advised what the correct parts needed would be, ordered them for us and was so extremely helpful. Made everything ext... Ver mais
A couple parts broke/wore out. I thought I was outside the warranty period. The friendly and helpful support person told me how to look for my receipt on Walmart.com and I found it was just within t... Ver mais
I bought a lawn mower at the end of June and it started smoking less than two months after i bought it….they have really given me the runaround and i assume that they will not honor their warranty.I h... Ver mais
3,5
Aceitável
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 94% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Doing the right thing for an irreplaceable part.
A part on my new Snow Joe shovel did not fit well so so I started an online chat with agent Rose Irea to find out if I could get a replacement part. After supplying appropriate photos and product information, Rose informed me that a replacement part was not available and that she was issuing a warranty replacement for the entire unit. Within seconds, I received the return instructions and shipping label. Rose took the time to review my case, offer a solution, and I find it admirable that the company did the right thing.
3 de agosto de 2026
Opinião espontânea
Resposta da Shopjoe
Dear Valued Customer,
Thank you so much for taking the time to share your wonderful experience. We're delighted to hear that Rose was able to assist you with your Snow Joe shovel concern and provide a smooth resolution.
We truly appreciate your kind words regarding Rose's attentiveness and professionalism. Taking the time to review your case, gather the necessary information, and provide the best available solution is exactly the level of support we strive to deliver to our customers.
We're glad to hear that the warranty replacement process was handled efficiently and that you received the return instructions and shipping label promptly. Your recognition of our team's efforts means a great deal to us, and we will be sure to share your feedback with Rose.
Thank you again for your trust and for choosing Snow Joe. We sincerely appreciate your support!
Had a problem with the electric start
Had a problem with the electric start. Helped me figure it out
30 de julho de 2026
Opinião espontânea
Resposta da Shopjoe
Dear Valued Customer,
Thank you for taking the time to share your experience. We're glad to hear that our team was able to assist you with the issue you encountered with the electric start and help you find a solution.
We truly appreciate your feedback and are happy to know that our support team was able to provide guidance and address your concern. Helping our customers get the most out of their products is very important to us.
Thank you again for sharing your experience and for choosing Shop Joe. We sincerely appreciate your support!
Unable to get right part for my Sunjoe…
Unable to get right part for my Sunjoe GTS4002c
tried 3 times and still have not received the right part for Chainsaw
26 de julho de 2026
Resposta da Shopjoe
Dear Valued Customer,
Thank you for taking the time to share your feedback. We're truly sorry to hear about the difficulties you experienced while trying to obtain the correct replacement part for your Sun Joe GTS4002C Chainsaw. We understand how frustrating it must be to go through multiple attempts and still not receive the part you need.
We appreciate you bringing this matter to our attention. Please know that one of our team members is monitoring this concern and working to ensure that your issue is properly addressed and resolved.
Your feedback regarding the replacement part process is important to us and will be shared with the appropriate team as we continue working to improve our customer experience.
Thank you again for your patience and for giving us the opportunity to assist you.
Resposta da Shopjoe
Dear Valued Customer,
Thank you for taking the time to share your feedback. We're delighted to hear that you had a positive experience with our communication and follow-up.
Providing timely updates and keeping our customers informed is important to us, and we truly appreciate your recognition of our team's efforts. Your kind words mean a great deal and encourage us to continue delivering helpful and reliable support.
Thank you again for your feedback and for choosing Shop Joe. We sincerely appreciate your trust and support!
After less than a year - UPDATED 8/5/26
After less than a year - UPDATED
NEW COMMENT 8/5/26: I have been put through multiple emails and waiting, following up, today I finally received a return label, I have to find a box big enough to return the mower and package it properly (at my own expense!) so it isn't damaged in transit. Once they get it back, they again promise to give me a refund. Originally they told me that I would just be able to order something else on their website after providing my proof of purchase information (that promise has not been kept!) NOT A GOOD EXPERIENCE WITH SUN JOE AT ALL!!
ORIGINAL COMMENT: After less than a year, my new mower/trimmer/edger parts are not available and It’s taking a VERY long time to get my refund. Still waiting!
5 de agosto de 2026
Opinião espontânea
Resposta da Shopjoe
Dear Valued Customer,
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and inconvenience you experienced throughout this process. We understand how disappointing it can be to go through multiple follow-ups and wait for a resolution, and we truly appreciate your patience.
Your concerns are important to us, and please know that our team is aware of this matter and will continue to monitor the situation. We appreciate you bringing this to our attention and sharing your experience, as your feedback helps us continue improving our products and services.
Thank you again for your patience and for giving us the opportunity to address your concerns.
The reprosentitive knowlagible pleasant…
The reprosentitive knowlagible pleasant nature n informative
26 de julho de 2026
Resposta da Shopjoe
Dear William,
Thank you for your positive feedback and for taking the time to share your experience. We are delighted to hear that you received knowledgeable, informative, and courteous assistance from our team.
Providing friendly and professional customer service is very important to us, and it is always rewarding to know that our team was able to make your experience a positive one. We truly appreciate your kind words and your support.
Thank you for choosing Shop Joe.
Costumer service was fairly simple for…
Costumer service was fairly simple for the warranty process as I filled it all out online. After that was filled out I had to do nothing further and the warranty hose was sent to me with no questions asked. I greatly appreciate that.
I love this hose for using with our camper but the only complaint I have is I get a a slimy white, black, grayish buildup inside the hose like it is growing bacteria. I get all the water out of the hose after each use but I wonder if this is due to how compact the hose (which is great for storing In The camper) and still some moisture In the hose. Any suggestions on solving this issue would be greatly appreciated
Thanks
26 de julho de 2026
Resposta da Shopjoe
Dear Andrew,
Thank you for your positive feedback and for taking the time to share your experience. We are delighted to hear that the warranty process was simple and convenient and that your replacement hose was provided without any difficulty.
We also appreciate you sharing your observations regarding the hose. Customer feedback like yours is valuable, as it helps us better understand how our products perform in real-world use and identify opportunities for improvement.
Thank you again for your kind words, your thoughtful feedback, and for choosing Shop Joe. We truly appreciate your support.
Customer service is always helpful and…
Customer service is always helpful and goes the extra mile to help you.
ALWAYS!!!!
25 de julho de 2026
Resposta da Shopjoe
Hello Douglas,
Thank you so much for your wonderful feedback. We truly appreciate your kind words and are grateful to hear that our Customer Care team has consistently provided helpful support and gone the extra mile to assist you.
Providing a positive experience and making sure our customers feel valued and supported is very important to us. Your recognition means a great deal to our team and motivates us to continue delivering the best service possible.
Thank you again for your continued trust and for choosing Shop Joe. We sincerely appreciate your support!
All good.
After failure of a part which was included in a group package, I was guided thru return procedure which was flawless. Much to my surprise a replacement for the group package was received in about two weeks. Excellent service
25 de julho de 2026
Resposta da Shopjoe
Hello John,
Thank you so much for taking the time to share your experience. We're delighted to hear that our team was able to guide you through the return process smoothly and that the replacement package arrived promptly.
We truly appreciate your kind words about the service you received. Making the return and replacement process as simple and efficient as possible is something we strive for, and we're glad we could provide a positive experience during the process.
Thank you again for your feedback and for choosing Shop Joe. We sincerely appreciate your trust and support!
When I got it to charge the battery
When I got it to charge the battery, the battery was dead. It was not chargeable. We tried to charge it, and it didn’t work. Still waiting for a replacement.
28 de julho de 2026
Resposta da Shopjoe
Hello Carol,
Thank you for taking the time to share your feedback. We're sorry to hear that the battery was not able to hold a charge and that you experienced issues with your product right after receiving it.
We understand how disappointing it can be to encounter a problem when you are ready to use your item, and we apologize for the inconvenience this has caused.
We appreciate you bringing this matter to our attention. One of our team members will reach out to you to follow up on the replacement availability and provide further assistance to help address your concern.
Thank you for your patience and for giving us the opportunity to make this right.
Resposta da Shopjoe
Hello Ted,
Thank you for taking the time to share your feedback. We're glad to hear that your overall experience has been positive. We understand that you are still waiting for your replacement part and apologize for any inconvenience this delay may have caused.
We appreciate your patience and understanding while this matter is being addressed. Your feedback regarding the availability of replacement parts is important to us and will be shared with the appropriate team as we continue working to improve our support experience.
Thank you again for sharing your feedback and for choosing Shop Joe. We truly appreciate your support.
They went above & beyond my problem &…
They went above & beyond my problem & replaced the entire unit. Very thorough.
25 de julho de 2026
Resposta da Shopjoe
Hello Margaret,
Thank you for taking the time to share your experience. We're glad to hear that our team was able to go above and beyond in assisting with your concern and provide a replacement unit.
We truly appreciate your kind words regarding the thoroughness of the support you received. Ensuring our customers receive the assistance they need and a proper resolution is very important to us.
Thank you again for your feedback and for choosing Shop Joe. We sincerely appreciate your trust and support!
SunJoe leaf blower stopped working
Our SunJoe leaf blower stopped working. SunJoe took time to help get our blower back on track. Their customer service department were helpful and made the process very easy.
25 de julho de 2026
Resposta da Shopjoe
Dear Valued Customer,
Thank you so much for taking the time to share your experience. We're glad to hear that our Customer Care team was able to assist you with your leaf blower concern and help get your product back on track.
We truly appreciate your kind words about the helpfulness and ease of the support process. Providing our customers with efficient and reliable assistance is something we value, and we're happy to know we were able to make the experience smooth for you.
Thank you again for your feedback and for choosing Sun Joe. We sincerely appreciate your trust and support!
Well I purchase so far 2 Pressure…
Well I purchase so far 2 Pressure washer from Joe. Unfortunatelly you don't Cary any spare parts .
25 de julho de 2026
Resposta da Shopjoe
Hello Tullio,
Thank you for taking the time to share your feedback. We truly appreciate your continued support and for choosing our pressure washers for your needs.
We're sorry to hear about your frustration regarding the availability of spare parts. We understand how important it is for customers to have access to the parts needed to maintain and continue using their products.
It appears that you have already been assisted by one of our team members regarding the part you were looking for. We hope the information and assistance provided helped address your concern. Your feedback about parts availability is valuable and will be shared with the appropriate team as we continue working to improve our customer experience.
Thank you again for your feedback and for giving us the opportunity to support you.
Dependable product that performs as…
Dependable product that performs as advertised.
Support was quick and great when it was needed. Friendly knowledgeable support person quickly addressed our problem and solved our concern in a timely manner.
28 de julho de 2026
Resposta da Shopjoe
Hello Ron,
Thank you so much for taking the time to share your experience. We're delighted to hear that you found our product dependable and that it has performed as expected.
We truly appreciate your kind words about our support team. Providing quick, friendly, and knowledgeable assistance is something we strive for, and we're glad to know that your concern was addressed promptly and resolved to your satisfaction.
Thank you again for your feedback and for choosing Shop Joe. We sincerely appreciate your trust and support!
Didn't help solve any problems
Didn't help solve any problems. Worthless customer service
28 de julho de 2026
Resposta da Shopjoe
Dear Valued Customer,
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience with our customer service did not meet your expectations and that you feel your concerns were not properly addressed.
We understand how frustrating it can be when you reach out for assistance and do not receive the resolution you were hoping for. Your feedback is important to us and will be shared with the appropriate team as we continue working to improve our support experience.
Thank you again for bringing this matter to our attention and for giving us the opportunity to improve.
I had a problem with an item
I had a problem with an item. Instead of sending my a part, they sent me a new item. I think this is great.
27 de julho de 2026
Resposta da Shopjoe
Dear Valued Customer,
Thank you for taking the time to share your experience. We're glad to hear that our team was able to assist you and provide a replacement for your item.
We truly appreciate your kind words and are pleased that we could help resolve your concern by providing a solution that allowed you to continue using your product. Ensuring our customers receive the support they need is very important to us.
Thank you again for your feedback and for choosing Shop Joe. We sincerely appreciate your support and trust in our products.
I spoke with your representative (MT)…
I spoke with your representative (MT) this morning. I was treated and addressed with respect. I was given a replacement for the original garden hose with no complications. Mr. MT made the whole experience smooth and professional with key information to improve our use of their product.
Thank you!!
4 de agosto de 2026
Opinião espontânea
Resposta da Shopjoe
Dear Valued Customer,
Thank you so much for taking the time to share your experience. We truly appreciate your kind words and are glad to hear that our representative, MT, was able to provide you with respectful, professional, and helpful assistance.
We're pleased to know that your garden hose concern was resolved smoothly and that the replacement process was handled without complications. Providing clear information and making sure our customers feel supported is something we value greatly.
We will be sure to share your positive feedback with MT and our team. Thank you again for your trust and for choosing Shop Joe. We sincerely appreciate your support!
Terrible You can’t get replacement…
Terrible You can’t get replacement parts and they want you to buy a new item.
28 de julho de 2026
Resposta da Shopjoe
Dear Valued Customer,
Thank you for taking the time to share your feedback. We're sorry to hear about your frustration regarding the availability of replacement parts and understand how disappointing it can be when you are unable to find the parts you need to continue using your product.
We appreciate you bringing this concern to our attention. Your feedback regarding parts availability is important to us and will be shared with the appropriate team as we continue working to improve our products and customer experience.
Thank you again for sharing your experience and for giving us the opportunity to improve.
Customer service Top Notch
Like to say Customer service is Top notch in my experience. I explained my mom ordered the leaf blower from QVC in Dec & didn’t opened pkg until late May which after charging the battery it was dead. Replaced with new and received in a couple days later in the mail. Works great!!!! Thank you so much for all your help in this matter….🤗
28 de julho de 2026
Resposta da Shopjoe
Hello Dorian,
Thank you so much for taking the time to share your wonderful experience. We're delighted to hear that our Customer Care team was able to assist you with your leaf blower and provide a replacement battery promptly.
We understand how disappointing it must have been to discover the battery issue after opening the package several months later, and we're glad our team was able to help make the process smooth and get a replacement to you quickly. It's even better to know that everything is now working great!
Your kind words and recognition of our team's service truly mean a lot to us. Thank you again for your trust, your patience, and for choosing Shop Joe. We sincerely appreciate your support!
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