Silk & Salt Opiniões 

481
•
TrustScore: 4 em 5

3,8

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Classificada 1 em 5 estrelas

I have credit towards a purchase from a return in 2022. Website nonfunctional x 2 years. No answer to emails.

Classificada 4 em 5 estrelas

It's a pretty dress, dramatic, unique, comfortable, and flattering. I had fun wearing out to a special show. Two negatives- the V of the neckline is too low for me. I guess if I was thinner around the... Ver mais

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Classificada 5 em 5 estrelas

When I received one of my cute outfits with a manufacturing flaw, I was extremely disappointed and expecting an unpleasant customer service interaction. Boy was I wrong! S&S responded to my email wi... Ver mais

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Classificada 5 em 5 estrelas

Fast service, beautiful dress in a sumptuous billowy silky fabric, beautiful pink. So happy with this dress,, but it is too tight in the chest, so not sure if I can keep it. All reviews say Silk &... Ver mais

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Informações sobre a empresa

  1. Loja de moda feminina
  2. também em
  3. Grossista de roupas e tecidos
  4. Loja de acessórios de moda

Escrito pela empresa

In each of our designs, we envision you, our client. We wish to create clothes that best suit your lifestyle and body. Our motto is that every woman deserves comfortable luxury clothing.


Informações de contacto

3,8

Bom

TrustScore: 4 em 5

481 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,8

Todas as opiniões

(481)

0 opiniões nos últimos 12 meses

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Classificada 4 em 5 estrelas

Pretty

Loved the dress but it was too big
Good quality

Returned for a refund but got a credit instead

Will reorder in smaller size

13 de março de 2023
logótipo da Silk & Salt

Resposta da Silk & Salt

Thank you for this feedback Pat !
Let's get you the size you need right away :)

Classificada 2 em 5 estrelas

The worst 100 dollar outfit i ever bought and im tall and slim.

This outfit cost too much for the waist band to twist and turn like a rope underneath the knit. The seam in the pants are not straight like they suppose to be when you wear the pants. The top appears to be longer on the picture than when you put it on. The price should have been $49.99. The material excellent.

18 de fevereiro de 2023
logótipo da Silk & Salt

Resposta da Silk & Salt

Hi Monique
Thank you for this feedback , we will definitely take this under consideration !
You are welcome to return your product if it does not work for you :)
Thanks again :)

Classificada 5 em 5 estrelas

Put Together

I wore one of the Luxe Sets on a tour of the White House and the set was not only appropriate but comfortable and slimming as well!

9 de março de 2023
logótipo da Silk & Salt

Resposta da Silk & Salt

Thank you Nicole :)
Glad you liked it !
Enjoy :)

Classificada 5 em 5 estrelas

Just love their styles !

Just love their styles !
As for my 4th order i am very satisfied with the products and service
Needed to exchange for a bigger size - easiest exchange and returns process

5 de março de 2023
Opinião espontânea
logótipo da Silk & Salt

Resposta da Silk & Salt

Thank you Natalie !
Always here for you :)

Classificada 1 em 5 estrelas

Thin material to clothing

Thin material to clothing, unsuitable for most occasions, ill-fitting even in my size.

17 de agosto de 2022
logótipo da Silk & Salt

Resposta da Silk & Salt

Hi Frances
We are sorry that the item did not fit your style
We would be more than happy to assist you with returning it :)

Classificada 1 em 5 estrelas

Horrible fabric

Horrible fabric - I could have done better at Walmart and saved lots of money.
I hate getting scammed by companies like these!!!

1 de fevereiro de 2023
logótipo da Silk & Salt

Resposta da Silk & Salt

Hi Kelley
My apologies that our product did not live up to your expectations.
We will be happy to assist you with returning it.

We serve thousands of satisfied customers around the globe and not every item fits every style :)

We appreciate the feedback and will definitely share this information with our design team.

Thank you

Classificada 5 em 5 estrelas

Customer service is A1!

There was a phenomenal sale and I got a bit distracted and ordered the same dress, twice (insert head shaking emoji). Once I noticed the error I was able to immediately contact customer service - share my mistake - and it was remedied lightening fast.

3 de março de 2023
Opinião espontânea
logótipo da Silk & Salt

Resposta da Silk & Salt

Thank you :)
Enjoy your dress !

Classificada 3 em 5 estrelas

Store credits only

My purchase was fine but don’t expect refunds if you return anything. They list all of their clothes as “sale” items and will only provide you with a “store credit” for sale items you return.
So…. If they don’t have anything else you want to use a store credit on, you’re stuck

2 de março de 2023
Opinião espontânea
logótipo da Silk & Salt

Resposta da Silk & Salt

Hi Paige :)
Thank you for your feedback
Our policy does apply to heavily marked down items or old collections that we will not continue selling in the upcoming future - that is the reason for their low pricing , our return policy is reflected throughout the users journey and if an item is marked as sale you will have multiple indications for it prior to ordering.
With that being said - we do make exceptions :)
Please check your inbox so we could further assist you with returning your items for a refund :)
Thank you !

Classificada 4 em 5 estrelas

Hit or miss?

Bought a jumper in black and loved it! bought the same jumper in a pattern and it was not the same material. I still wear it, but it doesn't sit as well as the first one. No mention of different material in the description.

28 de fevereiro de 2023
logótipo da Silk & Salt

Resposta da Silk & Salt

Hi Felicia
Thank you for this feedback
You have probably bought 2 different collections of the garment.
Please contact us with the photos of the jumpers and we will be happy to assist :)

Classificada 5 em 5 estrelas

Every experience I have had with your…

Every experience I have had with your company has been great. I'm addicted and have never been disappointed. Your customer service is excellent and shipment is fast.

21 de fevereiro de 2023
logótipo da Silk & Salt

Resposta da Silk & Salt

Thank you Barbara !
See you soon :)

Classificada 2 em 5 estrelas

The suit jacket is a slightly different…

The suit jacket is a slightly different color than the suit pants. The jacket is a little too boxy and I have to get the pants tailored.

28 de fevereiro de 2022
logótipo da Silk & Salt

Resposta da Silk & Salt

Hi Leslie
Thank you for this feedback
Please check your inbox, we have contacted you so we could better understand this issue.
Thank you

Classificada 1 em 5 estrelas

Bad Customer Service

Bad Customer Service - I have bought from this website 4 times, with a total of $500+, and have recommended it to my friends who have purchased as well. I earned 1000 points with their rewards program to turn into a $100 credit off a purchase. Unfortunately I needed to return 2 out of 3 items in the purchase, and the company would not return my any points so that I could use them on a future purchase. Also, rather than taking $100 off my entire order, they took some money off each item, so even though I had a $100 off, I still had to pay for the one item I kept, which was less than $100, and lost the rest of the $73 off reward. My purchase amount refund is also a store credit. Once I use the store credit I will not be buying from this website again.

18 de janeiro de 2023
logótipo da Silk & Salt

Resposta da Silk & Salt

Hi Cynthia
Your points were instated with a coupon code as for your request , only after you have got the coupon code you have asked for the points - which is also eligible and there is no problem with reinstating points
As for the "By product refund" this is just the way our system works.

You are very valued as a customer and all of your requests were answered in a timely matter and with the highest industry standards.

Please notice that your communication with our CS team was not clear and our agents were having a hard time understanding your requests , as you have contacted them through complete pages of email communications for this request - which i can see was taken care of after better understanding.

I apologise for any inconvenience this may have caused

Classificada 5 em 5 estrelas

I love my blazer

I love, love, love my blazer. It's so versatile..I can wear it with jeans, a skirt or even a maxi dress.

20 de janeiro de 2023
logótipo da Silk & Salt

Resposta da Silk & Salt

Thank you !
Enjoy your new blazer :)

Classificada 5 em 5 estrelas

Prei was extremely kind and helpful…

Prei was extremely kind and helpful with my concerns regarding refunds and exchanges. They listened to my frustration and handled the situation professionally and promptly. When I had an additional question about the return, they were just as kind and helpful and efficient as before.

13 de fevereiro de 2023
Opinião espontânea
logótipo da Silk & Salt

Resposta da Silk & Salt

Thank you Melanie !
Prei and the rest of our CS team is always at your service :)

Classificada 5 em 5 estrelas

Customer Service is the BOMB!!

customer service was very helpful in allowing me to use my points and credit on the order I was making. Not only was I able to use my points and credit, but she allowed me to use a discount code as well.

14 de fevereiro de 2023
Opinião espontânea
logótipo da Silk & Salt

Resposta da Silk & Salt

Thank you Angel
Glad we could assist :)
See you soon !

Classificada 5 em 5 estrelas

Love their product

Love their product. Quality is pretty good and delivery was quick.

23 de janeiro de 2023
logótipo da Silk & Salt

Resposta da Silk & Salt

Thank you Debasmita :)
Glad you liked it !

Classificada 1 em 5 estrelas

I will never ever shop with this…

I will never ever shop with this website again! I bought two outfits and they don’t want to return my money. They want to give me a credit for their garbage. I also will turn this over to PayPal, which will probably take care of my money, but don’t order anything from them if you don’t plan on keeping it.

30 de janeiro de 2023
Opinião espontânea
logótipo da Silk & Salt

Resposta da Silk & Salt

Hi Paula
We appreciate your feedback.
Please notice that the items you have bought are final sale items which therefore - by our returns policy are non refundable and are eligible for a store credit refund or exchange.

as it clearly states on our return policy page :

WHAT QUALIFIES FOR A RETURN?

Items that qualify for a return are any item that is unworn, unwashed, undamaged, unused, with all the original tags attached and not marked FINAL SALE.

Tops and dresses can get makeup on them very easily during the try on process, please take extra care.

- Items marked with FINAL SALE cannot be returned, refunded or exchanged.
- Items marked under any regular SALE are qualified only for exchange / Silk & Salt store credit, and cannot be returned for a refund.
- Items purchased with a 30% or more coupon code are considered sale items.
- Accessories and jewelry are not eligible for a refund or exchange.

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