I have credit towards a purchase from a return in 2022. Website nonfunctional x 2 years. No answer to emails.
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Leia as opiniões dos outros
It's a pretty dress, dramatic, unique, comfortable, and flattering. I had fun wearing out to a special show. Two negatives- the V of the neckline is too low for me. I guess if I was thinner around the... Ver mais
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When I received one of my cute outfits with a manufacturing flaw, I was extremely disappointed and expecting an unpleasant customer service interaction. Boy was I wrong! S&S responded to my email wi... Ver mais
A empresa respondeu
Fast service, beautiful dress in a sumptuous billowy silky fabric, beautiful pink. So happy with this dress,, but it is too tight in the chest, so not sure if I can keep it. All reviews say Silk &... Ver mais
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Informações sobre a empresa
Escrito pela empresa
In each of our designs, we envision you, our client. We wish to create clothes that best suit your lifestyle and body. Our motto is that every woman deserves comfortable luxury clothing.
Informações de contacto
880 Wigwam Parkway, Suite 130, 89014, Henderson, Estados Unidos da América
- hello@shopsilkandsalt.com
- shopsilkandsalt.com
Sem histórico recente de solicitação de opiniões
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Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Flattering, unique, dramatic dress but with a couple of negatives
It's a pretty dress, dramatic, unique, comfortable, and flattering. I had fun wearing out to a special show. Two negatives- the V of the neckline is too low for me. I guess if I was thinner around the waist the dress would wrap more tightly and shorten the neck opening. I ended up modifying it with a safety pin. Also- I got to thinking after I bought it that it's an African wax block print (I researched) and maybe as a white European American it's weird for me to be wearing it, especially since it's made and sold by a company that isn't (from what I can see) an African or Black-owned company.

Resposta da Silk & Salt
Love the outfit
Love the outfit! Very comfortable but smart and chic ! Looks great with a Chanel belt and leopard booties!

Resposta da Silk & Salt
I wish returns were easier--and sizing…
I wish returns were easier--and sizing was more consistent. otherwise, my experience was good overall

Resposta da Silk & Salt
Customer service was excellent
Customer service was excellent. Not very excited about the garments.
The fabric has a strange odor. It’s not soft and the quality is lacking.

Resposta da Silk & Salt
The return policy is non existent
The return policy is non existent. If you order the product and do not like it you are stuck with it unless you want "store credit".
Update after their response:
Can I get a refund for the itchy sweater? Please reach out to me.

Resposta da Silk & Salt
This company has the most beautiful…
This company has the most beautiful clothing. The material is so soft, great quality and very comfortable. I'm excited to make my next purchase!!!!!!

Resposta da Silk & Salt
Gorgeous clothes!
I love the clothes from Silk and Salt. They look expensive and feel great! Highly recommend.

Resposta da Silk & Salt
Shopping experience was amazing
Shopping experience was amazing. Fast delivery and great product.

Resposta da Silk & Salt
Great Vacation & Anytime Dress
I love the dress material and pattern! The sizing is a bit off. I purchased a medium but I am swimming in it (5’ 2” 150 lbs) . I got it for a beach vacation and there was no time to return it. I still wore it and got complements but I’ll need to have it altered.

Resposta da Silk & Salt
Excellent customer service
Excellent customer service. Love their clothes and look forward to shopping soon.

Resposta da Silk & Salt
Pictures and description extremely…
Pictures and description extremely misleading.

Resposta da Silk & Salt
I requested my product to be resent…
I requested my product to be resent when it was not at my mailbox and they have not resent it or offered to reimburse

Resposta da Silk & Salt
Ordered an item that I didn't put the…
Ordered an item that I didn't put the discount code on my order and they fixed it right away. Love this company and their products.

Resposta da Silk & Salt
S&S stands behind their products
When I received one of my cute outfits with a manufacturing flaw, I was extremely disappointed and expecting an unpleasant customer service interaction. Boy was I wrong! S&S responded to my email with lightning speed, asked for a few photos of the flaw, and then promptly set up delivery of a replacement. I'm so pleased to know that they stand behind the quality of the clothing they sell and worked to resolve the issue quickly and pleasantly. The outfits are super cute and comfortable. I can't wait to wear them!

Resposta da Silk & Salt
I was never reimbursed for the product…
I was never reimbursed for the product and I will never 👎🏿 shop this website.

Resposta da Silk & Salt
Purchase to small
I love the purchase but t was way to small and customer service is horrible. And I didn't want a credit but they hold your refund hostage making it impossible to get it back.

Resposta da Silk & Salt
EXCELLENT PURCHASE
I was very impressed with how expeditiously I received my order. Not only did it come fast but it was received in great condition. The quality of the garment was exceptional. I wore my garment to a social gathering with friends and everyone wanted to know where I purchased it. I kindly referred then to S & S. I also purchased one for my daughter for Xmas. Unfortunately I failed to purchase another one for myself at the same time, but I will keep my eye open for other beautiful garments they offer.O

Resposta da Silk & Salt
Customer Service is amazing
Customer Service is amazing! I was unable to use my points. The functionality that would let me apply points wasn't working. Customer Service helped walk me through the actions and it still didn't work. So customer service came up with a work around that let me use my points.

Resposta da Silk & Salt
Excellent customer service and timely…
Excellent customer service and timely response. My package was mis-delivered. I emailed Silk & Salt customer service and they responded immediately. Confirmed my information and contacted the delivery company right away. My package was re-routed and arrived the very same day! That is customer service excellence.

Resposta da Silk & Salt
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