Silk & Salt Opiniões 

481
•
TrustScore: 4 em 5

3,8

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I have credit towards a purchase from a return in 2022. Website nonfunctional x 2 years. No answer to emails.

Classificada 4 em 5 estrelas

It's a pretty dress, dramatic, unique, comfortable, and flattering. I had fun wearing out to a special show. Two negatives- the V of the neckline is too low for me. I guess if I was thinner around the... Ver mais

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Classificada 5 em 5 estrelas

When I received one of my cute outfits with a manufacturing flaw, I was extremely disappointed and expecting an unpleasant customer service interaction. Boy was I wrong! S&S responded to my email wi... Ver mais

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Classificada 5 em 5 estrelas

Fast service, beautiful dress in a sumptuous billowy silky fabric, beautiful pink. So happy with this dress,, but it is too tight in the chest, so not sure if I can keep it. All reviews say Silk &... Ver mais

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Informações sobre a empresa

  1. Loja de moda feminina
  2. também em
  3. Grossista de roupas e tecidos
  4. Loja de acessórios de moda

Escrito pela empresa

In each of our designs, we envision you, our client. We wish to create clothes that best suit your lifestyle and body. Our motto is that every woman deserves comfortable luxury clothing.


Informações de contacto

3,8

Bom

TrustScore: 4 em 5

481 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,8

Todas as opiniões

(481)

0 opiniões nos últimos 12 meses

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Classificada 4 em 5 estrelas

Flattering, unique, dramatic dress but with a couple of negatives

It's a pretty dress, dramatic, unique, comfortable, and flattering. I had fun wearing out to a special show. Two negatives- the V of the neckline is too low for me. I guess if I was thinner around the waist the dress would wrap more tightly and shorten the neck opening. I ended up modifying it with a safety pin. Also- I got to thinking after I bought it that it's an African wax block print (I researched) and maybe as a white European American it's weird for me to be wearing it, especially since it's made and sold by a company that isn't (from what I can see) an African or Black-owned company.

28 de setembro de 2022
logótipo da Silk & Salt

Resposta da Silk & Salt

Hi Ann :)
Thank you for this feedback !

Classificada 5 em 5 estrelas

Love the outfit

Love the outfit! Very comfortable but smart and chic ! Looks great with a Chanel belt and leopard booties!

13 de dezembro de 2022
logótipo da Silk & Salt

Resposta da Silk & Salt

Thank you Zindelle :)
Enjoy !

Classificada 4 em 5 estrelas

I wish returns were easier--and sizing…

I wish returns were easier--and sizing was more consistent. otherwise, my experience was good overall

9 de dezembro de 2022
logótipo da Silk & Salt

Resposta da Silk & Salt

Hi Jessie
Thank you for your feedback
I have contacted you to better understand the return process - this should be as easy as it can get.

Classificada 4 em 5 estrelas

Customer service was excellent

Customer service was excellent. Not very excited about the garments.
The fabric has a strange odor. It’s not soft and the quality is lacking.

12 de dezembro de 2022
logótipo da Silk & Salt

Resposta da Silk & Salt

Hi Sara
Thank you for this feedback , the odor sounds very strange and i have contacted you to better understand this case.

Classificada 3 em 5 estrelas

The return policy is non existent

The return policy is non existent. If you order the product and do not like it you are stuck with it unless you want "store credit".

Update after their response:

Can I get a refund for the itchy sweater? Please reach out to me.

12 de dezembro de 2022
logótipo da Silk & Salt

Resposta da Silk & Salt

Hi Elizabeth
That is definitely not the case here , let's explain :
Items who were purchased under a sale or final sale markdown will be eligible for free size exchange / store credit to get anything else item from the store .

Refunds are available, obviously - for items who are eligible and were not heavily marked down.

Thank you

Classificada 5 em 5 estrelas

This company has the most beautiful…

This company has the most beautiful clothing. The material is so soft, great quality and very comfortable. I'm excited to make my next purchase!!!!!!

1 de dezembro de 2022
logótipo da Silk & Salt

Resposta da Silk & Salt

Thank you Sheila :)
So glad you liked everything !

Classificada 5 em 5 estrelas

Gorgeous clothes!

I love the clothes from Silk and Salt. They look expensive and feel great! Highly recommend.

30 de novembro de 2022
logótipo da Silk & Salt

Resposta da Silk & Salt

Thank you Mary :)

Classificada 4 em 5 estrelas

Great Vacation & Anytime Dress

I love the dress material and pattern! The sizing is a bit off. I purchased a medium but I am swimming in it (5’ 2” 150 lbs) . I got it for a beach vacation and there was no time to return it. I still wore it and got complements but I’ll need to have it altered.

7 de novembro de 2022
logótipo da Silk & Salt

Resposta da Silk & Salt

Let's get this exchanged as soon as possible Leba :) !

Classificada 1 em 5 estrelas

I requested my product to be resent…

I requested my product to be resent when it was not at my mailbox and they have not resent it or offered to reimburse

10 de dezembro de 2022
logótipo da Silk & Salt

Resposta da Silk & Salt

Hi Shana ,
Once USPS will not be able to deliver the package , it will return to the nearest post office in your area and will have another re-delivery attempt - if both those attempts did not work - it will be held in the post office waiting for a pickup
No Re-sending or Reimbursement needed in this case - just a package to be picked up from the post office
Let me know if we can further assist in this case :)

Classificada 5 em 5 estrelas

S&S stands behind their products

When I received one of my cute outfits with a manufacturing flaw, I was extremely disappointed and expecting an unpleasant customer service interaction. Boy was I wrong! S&S responded to my email with lightning speed, asked for a few photos of the flaw, and then promptly set up delivery of a replacement. I'm so pleased to know that they stand behind the quality of the clothing they sell and worked to resolve the issue quickly and pleasantly. The outfits are super cute and comfortable. I can't wait to wear them!

10 de dezembro de 2022
Opinião espontânea
logótipo da Silk & Salt

Resposta da Silk & Salt

Always here for you Laura !
Enjoy :)

Classificada 1 em 5 estrelas

I was never reimbursed for the product…

I was never reimbursed for the product and I will never 👎🏿 shop this website.

12 de abril de 2022
logótipo da Silk & Salt

Resposta da Silk & Salt

Hi Lisa
I can't find any return request for order #130845
Please provide with your RMA number and we will promptly take care of that :)

Classificada 1 em 5 estrelas

Purchase to small

I love the purchase but t was way to small and customer service is horrible. And I didn't want a credit but they hold your refund hostage making it impossible to get it back.

10 de novembro de 2022
logótipo da Silk & Salt

Resposta da Silk & Salt

Hi April
The item you have bought was a sale item - please read our return policy which should be read prior to ordering - heavily marked down items are not refundable
You can exchange your item with a new product or a new size - completely free of charge
Thank you

Classificada 5 em 5 estrelas

EXCELLENT PURCHASE

I was very impressed with how expeditiously I received my order. Not only did it come fast but it was received in great condition. The quality of the garment was exceptional. I wore my garment to a social gathering with friends and everyone wanted to know where I purchased it. I kindly referred then to S & S. I also purchased one for my daughter for Xmas. Unfortunately I failed to purchase another one for myself at the same time, but I will keep my eye open for other beautiful garments they offer.O

17 de setembro de 2022
logótipo da Silk & Salt

Resposta da Silk & Salt

We get super exited reading feedbacks like this , Vicki !
You have made our day , thank you so much :)

Classificada 4 em 5 estrelas

Customer Service is amazing

Customer Service is amazing! I was unable to use my points. The functionality that would let me apply points wasn't working. Customer Service helped walk me through the actions and it still didn't work. So customer service came up with a work around that let me use my points.

25 de novembro de 2022
logótipo da Silk & Salt

Resposta da Silk & Salt

I won't let anything come between you and you points Lisa !
Enjoy :)

Classificada 5 em 5 estrelas

Excellent customer service and timely…

Excellent customer service and timely response. My package was mis-delivered. I emailed Silk & Salt customer service and they responded immediately. Confirmed my information and contacted the delivery company right away. My package was re-routed and arrived the very same day! That is customer service excellence.

9 de dezembro de 2022
logótipo da Silk & Salt

Resposta da Silk & Salt

Oh Yeah !
So glad to hear that , our customers experience means the world to us !
This sounds like the perfect scenario for a missed delivery :)
Enjoy !

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