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problema risolto velocemente grazie a emily

Merci beaucoup
Votre service client impeccable merci beaucoup

Merci infiniment au service de réclamation qui as si gérer mon problème en moins d'une journée.
Réponses immédiate de leur part,

Services clients répondant vite, serviable

Merci a l'équipe de gestion

I was on chat for over an hour to try and resolve this
I am happy that the issue has been resolved quickly and efficiantly thanks to the team

Esmerald a résolu mon problème

A pris en compte rapidement mon désagrément

Ahlby a rapidement pris en compte ma demande.

Liefst had ik negatieve sterren gegeven. Ik kreeg een mail van G.L.S. dat een postpakket niet afgeleverd was omdat ik niet thuis was en daarom moest ik €2,95 overmaken. Dit bleek oplichting want vervolgens bleek ik een abonnement bij deze winkel te hebben. Hoewel ik het direct heb opgezegd, duurt het 14 dagen voordat het definitief wordt. Voor die tijd kunnen ze het volgende bedrag afschrijven. Daarom was ik genoodzaakt mijn creditcard te blokkeren en een nieuwe aan te vragen.
Op mijn mail reageren ze alleen dat opzeggen via hun voorwaarden moet maar ik heb mij hier NOOIT voor ingeschreven.
PURE OPLICHTERIJ

Alero solved my problem. Thank you.

Resolu par Eugène

El proceso de baja tarda mucho. Y por lo que veo si la reseña no es buena no completan el proceso. Lo cual no es correcto.

Le corespondent, Raj, très professionnel, qui a bien compris et traité ma demande. Merci

Obtuve una rápida y eficaz respuesta a mi reclamo

Me contestaron a tiempo esperando me solucionen mi caso gracias

The response to me cancelling the account and the response that it is cancelled and refund is expected. But I have responded several times and not received my refund yet. please follow up

It will be a 5 star review, once the refund is made! (It's a 5 star review now. The amount was reversed. I so appreciate the help from Jerry).
Jerry was great, he assisted me promptly with my complaint and with respect and professionalism, solved the issue. Here follows our conversation:

You have been transferred to: Jerry.
I'm here to assist you with your concern. Can you please send me your email address so I can check it in our system?
My email address is ************. Good morning I saw the offer of a minibar fridge on Instagram this morning, and paid for the delivery, an amount of N$185.93. But I have seen on my credit card statement, that this amount was credited twice. Could you please assist with this error. Thank you kindly. Regards Bernette Louw
We currently don't have any promotions that match the description of this offer.
Thank you for choosing our online store! You have registered for our membership and purchased a welcome gift card. This card can be utilized for savings of up to 80% across various brands and products. Additionally, you have the choice to make your first top-up, which will be converted into credits added to your account. These credits can then be utilized for future purchases.
You were only charged 9.99 USD by our platform
For what?
Once you have signed up for a membership you can now enjoy savings of up to 80% on your purchases and it will then initiate an access period. Following the access period, the next step involves initiating your initial top-up, which is then converted into credits. These credits are subsequently added to your account balance, allowing you to utilize them for placing orders as needed. I would like to emphasize that if you don't cancel this membership within the access period, the subscription will automatically renew until you choose to cancel it.
The charge amount was not made clear at all. There was just an offer for a gift card. This is false advertising and absolutely wrong! I didn't enter my credit card details but the amount was credited.
Those advertisements don't resonate with our values, and our website doesn't promote such offerings.
This is theft. I would like to lay a serious complaint. Who can I refer this complaint to.
You have registered for our membership and purchased a welcome gift card. This card can be utilized for savings of up to 80% across various brands and products.
If you have signed up accidentally, do you wish to cancel your account?
Absolutely, yes. I want to cancel this account immediately, due to the way that this advertisement was conducted. I also want a refund.
Please bear with me a moment while I request a refund for you from my supervisors, I'll make sure I get the best solution for your case. I'll personally request the refund be granted for your case.
Upon checking with my supervisor, I have come to understand that these are false links using our website as a smokescreen, I can assure you that we will take precautionary measures toward this issue
We took prompt action to resolve the issue. The pending transaction has been canceled, and the refund process was initiated before its completion. Hence, the transaction hasn't been charged to your account. For credit/debit card payments, the reversed amount will reflect in your account within a few business days, depending on your bank's processing time. We apologize for any inconvenience and prioritize your satisfaction.
Thank you so much for your reply and prompt assistance. Much appreciated.
Thank you so much for your patience. Before we wrap up, would you mind leaving a quick review on Trustpilot about my assistance today? Just reply 'Yes,' and I'll share the link with you. I'd personally like to monitor this refund for you while the finance team process it and ensure it's quicker return. Your review would really make it easy for me to keep track of your account.
Do I still need to cancel the membership, or will that be automatic?
Yes, I have fully cancelled the membership. A confirmation email will sent to you shortly.

«Gracias por el buen servicio, Emerald»