I was really unhappy with the customer service on the day that we used the facility. Katia at the Hanworth centre was extremely unhelpful and rude. She did not know how the unit works and asked us t... Ver mais
A empresa respondeu
Popham Close, TW13 6JE Hanworth, GB
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I was really unhappy with the customer service on the day that we used the facility. Katia at the Hanworth centre was extremely unhelpful and rude. She did not know how the unit works and asked us t... Ver mais
A empresa respondeu
I have been given the information I needed today. Kaz was very polite and informative and attended to all off my needs in a professonal and polite manner.
Moving is always stressful. However, Val and Alfonso made it so much easier than expected. They could not have been more helpful. Friendly, transparent, clear, exceptional service. Nothing was too... Ver mais
Great service and really patient with me as it’s my first ever unit during a busy and stressful time moving. Went through all the paperwork with me so I understood the details, showed me how to use al... Ver mais
Escrito pela empresa
Escrito pela empresa

Popham Close, TW13 6JE, Hanworth, Reino Unido
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 96% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Really great customer service from Afonso at the front desk who was happy to assist with all queries and had a smile on his face the whole time!
Very friendly, welcoming service. Well organised, clean, secure and accessible facilities. Thank you Afonso!
Alfonzo and Leigh at the desk were extremely helpful and efficient. They reserved me my choice of unit and, most, importantly kept it for me!
The whole experience was seem-less. They even let me charge my phone for a bit.
Great service and really patient with me as it’s my first ever unit during a busy and stressful time moving. Went through all the paperwork with me so I understood the details, showed me how to use all systems to access my unit. I am so pleased Shurguard Hanworth made the process really simple and straightforward and have put my mind at rest with storing my furniture. Would definitely recommend. Also, pricing is very competitive and I don’t think can be beaten!
Efficient and friendly staff. Good experience.
Alfonso was extremely friendly and helpful, made the process very easy
Alfonso was very courteous and engaged and dealt with my request to downsize my unit efficiently. He dealt with the paperwork quickly and showed me to my unit. An excellent experience.
Afonso was a top man, very helpful and made it really easy for me. Will definitely recommend 👍🏻
Leigh was very patient and showed me the different storage units so I can choose the right size for me despite what appeared to be a busy day for him,
Very very nice customer service
Afonso was really really helpful throughout the process.
Thanks
Dealt with Leigh, completely pain free service. Great rental price on the unit, will definitely recommend.
Alfonso has been extremely professional, polite and an absolute pleasure to deal with. He has been kind and extremely informative, and exceptionally knowledgeable as he had answered all my questions without hesitation.
Anyone in the working world can take a leaf from this man's book!
Afonso was polite helpful and very understanding
Customer service - especially Afonso who was really helpful and also very knowledgeable about the various options available.
I was given a warm and sincere welcome from Afonso. He was so helpful explaining everything in detail. I will recommend my friends to use this storage solution.
Afonso in Hanworth is fantastic
really helpful highly recommend this store so helpful
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