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Shuttercraft - Nottingham Opiniões 

390
TrustScore: 5 em 5

5,0

Bridgford Business Centre, 29 Bridgford Road, West Bridgford, NG2 6AU Nottingham, Nottinghamshire, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

We are really pleased with our shutters. The whole process from start to finish was so smooth. There was no hard sell or pressure, just a very friendly & professional service. Charlie came to measure... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Having shutters added to the windows was certainly a painless experience from choice of shutters to measuring up the windows. The shutter fitter was on time, very experienced and worked for quite a... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We absolutely love our new shutters. The service we’ve received from shuttercraft has been brilliant, from the first point of contact right through to installation. We’ve had so many comments from nei... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Lynn Dilks home visit was excellent in explaining and helping us choose our shutters. From ordering to delivery came in time given. Scott our fitter was on time, friendly, polite, and clean in his wor... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Loja de cortinas e persianas
  2. Loja de persianas
  3. Loja de bricolage, casa e jardim

Sobre Shuttercraft - Nottingham

Escrito pela empresa

When you’re making a valuable investment in your home, you want to know you’re dealing with a company that listens to your brief, and delivers not only a quality product but does it with an unparalleled commitment to customer service. This is where Shuttercraft is different, and always will be.

Trusted nationally. Delivered locally.

We’re one of the UK’s largest shutter companies, expertly installing premium, made-to-measure shutters and blinds that transform homes up and down the country. You’ll always deal with a local Shuttercraft expert, not a sales rep from a National chain.

We make light work of looking after you

How we look after you from day one… to how we help you make the right practical and aesthetic choices to enhance the spaces you love… to how we expertly and efficiently fit your shutters on installation day.

We pride ourselves on listening to you, understanding your likes, dislikes, tastes and needs, and then providing expert advice, without pressuring you into buying.

And we believe in helping you realise your sense of style… the ideal pairing of your vision with our expertise and technical know-how. You’ll find us warm, genuinely friendly and always confident in our brand promise of quality, innovation and trust.

We only fit premium S:CRAFT shutters

Meaning we’re able to help you create spaces that are intrinsically beautiful, and yet fundamentally practical and efficient at the same time. Premium, made-to-measure S:CRAFT shutters and blinds come in an impressive range of materials, colours, enabling us to bring your vision to life. So you’ll not only enjoy shutters that are timeless and on-trend but also – because of their durability – a valuable investment in your property.

Established, yet innovative

We’re proud to be progressive, embracing new technologies and new ways of doing things. Craftsmanship and attention to detail underpin everything we do. And because we’ve been around for a while, we understand that each customer is different, so we’ll always do our level best to realise your goals – even if they surprise us a little (we love a challenge)!

Your local Shuttercraft team will always conduct themselves in a friendly professional way and, as so many of our customers have found, we think you’ll find the experience of transforming your home a true delight, each step of the way.

Our ‘No hard sell’ promise

We pride ourselves on our customer service, helping you transform your home to your taste and budget.

We take great satisfaction from sharing our advice and expertise with you and want to ensure you chose the right solution for you.

We won’t pressurise you to place an order or take up too much of your time – that’s the Shuttercraft ‘no hard sell’ promise.

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Informações de contacto

  • Bridgford Business Centre, 29 Bridgford Road, West Bridgford, NG2 6AU, Nottingham, Nottinghamshire, Reino Unido

  • 0115 971 8172

5,0

Excelente

TrustScore: 5 em 5

390 opiniões

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5,0

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(390)

171 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Gorgeous shutters, fabulous service

We asked for a quote for two large windows as part of a total property refurbishment. The Shuttercraft representative was knowledgeable, efficient, charming and attentive to our specification.
Delivery was just about when it had been promised for, a considerable feat in these difficult times.
The fitting was straightforwardly carried out by a very experienced man, quick and clean and the shutters look absolutely fantastic. So much so that, before the fitter left the site, two of our neighbours had asked him to arrange site visits for quotes - and they both ordered shutters. Highly recommended

14 de julho de 2021
Classificada 5 em 5 estrelas

HIGHLY RECOMMEND

So happy with my shutters and the lovely chap that fitted them was so polite and helpful. Highly recommend! Great company from start to
Finish! X

14 de julho de 2021
Classificada 5 em 5 estrelas

“Shutter” delight!

Delighted with the shutters, they deliver everything that was promised and enhance all the rooms. The fitter (Mark) was excellent, very thorough and took great pride in his work. It was gratifying to see someone who really enjoys his job. Well done Shuttercraft.

13 de julho de 2021
Classificada 5 em 5 estrelas

An all round excellent job from the…

An all round excellent job from the team at Notts Shuttercraft! From the initial meeting looking at options, great prices, accurate communications on delivery, all the way through to fitting a quality product. Thank you! If you are thinking of having shutters- give Charlie a call!

5 de julho de 2021
Opinião espontânea
Classificada 1 em 5 estrelas

Things I wish I’d known

I chose Shuttercraft on the basis of the positive reviews I’d read here. As a company, they may be good, as long as everything goes to plan. In my case it did not. Things I wish I’d known: the shutters come from China. Quality control consists of a photograph of them leaving the factory in China. They are not unpacked on arrival here prior to delivery at the customer’s house. This means, if they are damaged in transit, no-one will know until they are in the process of fitting them. I had ordered two shutters. Given the boxes aren’t checked prior to arriving at the customer’s house, it would make sense to me to open both boxes en situe before installing either. I was left in the situation where one shutter was fitted, having had holes drilled into brand new tiles and then the fitter realised that the other was irreparably damaged and could not be fitted. The second shutter had to be re-ordered and made from scratch. The only concession that was made was for the replacement shutter to be flown from China instead of being shipped. Even so, this is not a quick process. Charlie told me I was rude. I wish I had been as I’d feel a lot better about the experience. I understand things can go wrong but, as a paying customer, I would not expect to be insulted. As it is, poor customer service and products damaged in transit did not fulfil my expectations of quality products and service to match the price paid.

27 de outubro de 2020
Opinião espontânea
logótipo da Shuttercraft - Nottingham

Resposta da Shuttercraft - Nottingham

Dear Helen

I am very sorry that one of your shutter panels was damaged in transit. I appreciate the disappointment this will have caused. I arranged for the replacement to be re-made and sent by Air Freight at our cost, having it available for you within 4 weeks. You then delayed the pre-agreed re-installation date due to personal circumstances, but the installation is now complete and you have confirmed you are happy with the shutters.

To address some of your other points, we make no secret of the fact that our shutters are manufactured in China. We have worked with the same manufacturer for over 18 years and they are renowned within the industry to be the very best shutters available anywhere in the world.

Our Quality Control process consists of a lot more than a simple photograph of the shutters prior to being packaged and dispatched, but I won’t go into detail about that here. However, you are right that we do not open the shutters until we arrive on site for the installation. This is industry-wide recognised best practice to minimise the risk of damage. I wholeheartedly support this process and can inform you that of the thousands of shutters we have installed, this is only the second instance where a panel has been so badly damaged that it could not be temporarily installed while a replacement was supplied. Overall the incidence of our products being damaged in transit is lower than 0.1%

I will never ask my staff to work in unnecessarily uncomfortable surroundings, so I did ask my fitter to tidy up and leave your property as quickly as possible once the replacement panel was installed.

I wish you all the best, and am sorry we were unable to come to an agreeable conclusion,

Charlie

Classificada 5 em 5 estrelas

Wholeheartedly recommend

Charlie was super from start to finish. Always professional and a pleasure to deal with and always happy to answer any questions. The fitters were polite and professional and nice to have in the house. The shuttters are absolutely gorgeous and so well made and the blackout system is by far the most effective blackout we’ve had after trying curtains and blinds over the years. I wholeheartedly recommend both product and service.

14 de outubro de 2020
Classificada 5 em 5 estrelas

Fabulous service and quality!

Absolutely delighted with our new French door shutters. From enquiry to installation, the service has been excellent. Charlie’s advice helped me to choose the best option for our windows which now look stunning. The installation by Mark was professional, very neat and exceptionally tidy. The quality of the shutters and the finish give a look way beyond the cost.
I’d recommend Shuttercraft on service and quality to anybody thinking about installing shutters.

30 de setembro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Great service

Great service, really pleased with the shutters inc installation process & general communication. Thanks guys.

30 de setembro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Highly recommended

We had an excellent service from Shuttercraft Nottingham&Derby from start to finish. The communication was sufficient and timely, our emails and queries were answered. COVID 19 guidance was clearly communicated at all stages. Mark who installed our shutters was very professional, did a brilliant job, tidied up everything and explained how everything works and even the cleaning process. We're very pleased with the product and it's quality. Many thanks to Mark, Robin and Charlie. We will definitely be using their services again!
Thank you
Alena & Steve

18 de agosto de 2020
Opinião espontânea

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