SifatuSafwa Opiniões 

**Review for Sifatusafwa: A Call for Ethical and Professional Reform**

A company with zero accountability and rip off prices.

By Professor Dr Sadat, United Kingdom

As a conscientious customer, I feel compelled to share my deeply disappointing experience with Sifatusafwa. This review aims to highlight the numerous unethical and unprofessional practices that have marred my interactions with this seller, in hopes that they will take immediate steps to rectify these issues and improve their service provision.

Firstly, the most glaring issue is Sifatusafwa's blatant lack of ownership when it comes to their mistakes. Throughout my communications, there were multiple errors made on their part, ranging from the management (Mr Zouhair) totally unaware of whether one parcel was being shipped or two, and realising after a month it was 2 parcel shipped (with no tracking number of the second parcel worth 600usd), and then walking Scott free with no remorse or intention to offer a refund, or send alternate replacement item; significant delays in delivery and responding to messages (which is a via an online primitive portal in their website).
Books are over priced by about 2-3 fold approximately. This company is a rip off feeding on novice enthusiasts.

Despite these clear shortcomings, the company consistently failed to acknowledge their mistakes or offer any form of meaningful resolution. This lack of accountability is not only frustrating but also deeply unprofessional. It tends to border into fraud when someone doesn't deliver the item, has no proof of it's dispatch via tracking number and if it's en route and putting the honus on the buyer for anything that goes on after they report to have sent the item (with no evidence of it's journey).

In detail, they lost a part of the order, a collection of Allama Albani Silsilah Hadith Daifa (20 volumes) worth 598$, and had no tracking number to provide to support if the loss was in Ireland, en route or in the destination country. Their fine print in terms and conditions does say they don't take ownership of loss of item if it's by local postal service of an international country. But having no proof of where the loss occured, and advising to wait till item gets returned to Ireland in future is most ineffective solution offered. They fully know a 20kg parcel will not be returned for free or for any reason to Ireland by an international postal service if it were to be the situation due to huge expenses involved. When the first parcel has reached the destination country how can one doubt postal service for loss of second parcel blindly without any evidence.

Mr Zouhair was least helpful though polite and had no intention to resolve the matter using basic concepts of consumer protection. A typical inconsiderate money making person using religious books to make a buck at much inflated prices with no accountability.

The overall customer service experience is woefully inadequate. When attempting to resolve these issues, customer is met with generic responses and a lack of genuine effort to satisfy or assist. This disregard for customer satisfaction is unacceptable for any business claiming to offer reputable service.

Adding to the frustration is the total lack of personal contact available to resolve disputes. In today’s digital age, the absence of a phone line for direct communication is a significant drawback. Customers are forced to rely solely on impersonal and inefficient email correspondence, which often leads to delays and further misunderstandings. The inability to speak to a real person exacerbates the sense of neglect and disregard for customer concerns.

In conclusion, my experience with Sifatusafwa has been overwhelmingly negative. Their unethical and unprofessional practices, combined with a complete lack of ownership for their mistakes and an inadequate service provision, leave much to be desired. It is my hope that this review serves as a wake-up call for Sifatusafwa to reevaluate and reform their business practices. Only by adopting a more ethical, professional, and considerate approach can they hope to restore trust and satisfaction among their customers.

🎖️Excellent Diversity Choices and Topics
🎖️Excellent Rapid Delivery Procedure
🎖️Excellent Quality of Books delivered with very good protective packaging
🎖️🎖️and Most Importantly Excellent Customer-friendly service with swift reply during contact.- MashaAllah

I've ordered several books from SifatuSafwa several times, and they've never disappointed me. They have some of the top books available to students of knowledge. Their pricing is likewise quite reasonable.

SifatuSafwa sells books in a variety of print formats, including Saudi, Lebanese, and Egyptian. This is a wonderful option as printed books differ in format between publishers.

When I had an issue with a mistake in my order, Zouhair from customer services, quickly resolved it to my satisfaction. Overall, a five-star rating for customer service, five stars for book selection, and five stars for book prices.

Thank you, Team SifatuSafwa. I will order more books from you when the need arises.

Outstanding.

Three books shipped fast with clear tracking. There was rapid, polite, and professional support with local delivery issues, even though those issues were out of their control.

If you live in a country where PO boxes are used more than postal addresses then I would recommend checking with your national post service if the delivery has not arrived on time. If that happens, then you should see if your package can be redirected to a PO box or a nearby post office. But this is a normal issue with international postage, and the customer service proactively worked to address it.

The books were also packed carefully in paper and plastic, and arrived in perfect condition. I have placed several orders for books from SifatuSafwa before. I will continue to do so in future, and I will recommend that my friends do the same.

بارك الله فيكم و نفع بكم و جزاكم الله خيرا على مجهوداتكم الكثيفة في سبيل توفير هذا الكم الهائل و الغني بكتب أهل السنة و الجماعة... أسأل الله الكريم رب العرش العظيم أن يوفقكم في عملكم و في بيعكم

Excellent service, arrived sooner than expected and all books in perfect condition.

I didn't know anything about this company. I looked at their web page and was impressed with the selection of books and the prices.. I've ordered a few books and I loved that the shipping was very affordable. I get updates on new arrivals all the time.. I've found books hard to find anywhere else. I've been telling anyone that will listen about them.. keep up the good work and Tawfeek

J'ai commandé 4 fois des livres chez eux.

Points positifs :
-Bon site Internet, bien organisé avec une bonne présentation des produits & un catalogue fourni
-Traitement de la commande & livraison rapides !

Points négatifs :
-Prix élevés
-Livres pas assez protégés lors du transport. Résultats : coins des livres abîmés.

J'ai signalé ce dernier point au service client pour les commandes à venir : rien n'a été fait & les livres reçus ont eu encore des coins abîmés.

J'ai arrêté de commander chez eux.

Excellent handling and service. Not difficult to get someone on the line or no waiting very long to get a reaction on your emails in comparison with so many online shops. And when you talk to them they are friendly! So, keep on working like that!

I highly recommend.

A wonderful library that has everything you ask for

Very professional and good service. I ordered a book online that contained 2 matns according to the website. As it arrived, I saw that there was only 1 matn. I contacted Sifatu Safwa and they sent me the correct book straight away. This shows the level of good service.

This was my first time using this company and I was very happy with the service ما شاء الله تبارك الله.
I got two books, umdat al ahkam and Iqtida al ilm al amal.

I forgot to add one of the books to the basket before checking out and I sent an email asking for it to be added. They responded swiftly and added the item to my delivery and sent me a payment link.

Amazing and I would recommend it to anyone looking for good quality arabic books. اللّهُـمَّ بارِكْ

User friendly website design, prompt response time, reasonable pricing, and well stocked. This company is a service to Islam and Muslims.

Alhamdoulillah j ai toujours été satisfaite de mes commandes passées. Le service clientèle est parfaitement à l écoute, d autant plus que j ai souvent des questions concernant la livraison, à savoir où se trouve mon colis car j habite en outre-mer et la durée de livraison est plus longue et le service est toujours prêt à faire des recherches pour m en informer.
Par ailleurs, je peux aussi bénéficier de code de réduction lorsque ma commande est conséquente. J ai terminé mon cursus de 'Aalima il y a deux ans Alhamdoulillah: je passais commandes pour les besoins personnels en qualité de Taalibat et aujourd'hui, je poursuis un certain nombre de recherches pour l enseignement en Daloul Ouloum et les livres me sont d une grande utilité. Ils sont variés en matière de domaines de savoirs et fort utiles en langue arabe. Un grand merci pour votre compétence en la matière et qu Allah vous accepte et mettez la Baraqa dans votre entreprise.

What a find this bookstore is! I ordered editions of Ibn al Qayyim's The Ailemnt and the Cure and Imam al-Khattabi beautiful treaty on Seclusion to see how it goes. The books arrived in record time to Canada (5 business days) with no damage or any issues. The editions are gorgeous and the latest to date (dated 2023!). Blessings all around masha'Allah!

However, I highly recommend you use bubble wraps to protect the books further. I want to order more but I'm a bit worried a heavier order will be damaged without additional protection.

Excellent customer service. Were able to quickly assist me to recover a discount code I missed out on during the weekend.

بسم الله الرحمن الرحيم

Great team, they were able to help me out when my order was missing they got back to me quickly and provided me with the correct information and quality books, it’s hard finding books in USA but sifatusafwa makes it easy.
May Allah bless your efforts and business.

I am very pleased with the quality and variety of the books that company offers.
The delivery service is really great and prompt.
Since July 2020, I have not visited any other Islamic book store besides sifatusafwa.
I highly recommend the Muslim students and teachers to visit them.