silvercrossus.com Opiniões 33

Marlon, the associate helping me was incredible! Super knowledgeable and provided a clear and speedy resolution to my queries!

I owned the Dune for nearly two years and recently got it replaced through the warranty process.

Lyca of the Customer Services team was outstanding throughout my warranty claims process: professional, empathetic, and composed even during tense moments. She is a credit to the Silver Cross team.

One area for improvement: the warranty process as a whole was arduous. It took nearly three weeks and required significant follow-up on our end before we received a resolution. Streamlining this experience would make an already excellent brand even better.

Reached out to customer service regarding my warranty. The representative, Gabriel, that was assisting me was very professional and kind. He was also quick to respond which I really appreciated. Overall, I’m very happy to join the Silver Cross community!

Marlon was unbelievably quick with it. I’m an extremely lazy person and always dread needing to contact customer service for any reason. This was so easy and again so fast. Thanks again! 10/10.

I just wanted to sincerely thank Marlon for all of his help and outstanding customer service. Everything was handled excellently from beginning to end, with very quick responses, great attention, and professionalism throughout the entire process.

I am extremely satisfied and very pleased with the service I received. Marlon went above and beyond to help me, and the effectiveness and support provided truly exceeded my expectations. My respects to both Marlon and the company for such an excellent customer experience.

Silvercross gave me a solution to my problem, which was to swap for a new stroller. Great support from Marlon.

Great customer service experience with Silver Cross. The team was very helpful, responsive, and understanding. They handled my issue professionally and made the process much less stressful, especially so close to my due date. Thank you for your support

My mom purchased a gift for me and I was looking to change the color of the item. Lyca was able to help provide excellent customer service and get that done. Lyca kept me well informed every step of the way. Thank you so much for taking great care of this request

I had a great experience with Silver Cross customer service. When I placed an order for a stroller for my daughter using Apple Pay, the website automatically populated my own address instead of my daughter’s shipping address. Since I live in Hawaii and she lives in California, I was very concerned about having to re-ship such a large item myself.

Thankfully, Lyca from customer service was incredibly helpful throughout the entire process. She kept me updated on my order status and worked with the shipping team to correct the shipping address before delivery. Thanks to her assistance, the shipping address was successfully changed to my daughter’s California address, saving me a great deal of stress, time, and expense.

I truly appreciated Lyca’s professionalism, responsiveness, and kindness. Excellent customer service can make all the difference. Thank you, Lyca, and thank you, Silver Cross!

Incredible! I’d like to emphasize how Marlon did a great job with follow-up on an issue, communicated wonderfully, sent us a new one so quickly and efficiently. We cannot believe how quality Silver Cross products are. Thank you for making a difference in our customer experience, Marlon.

Lyca was very helpful in sorting out the issue with my stroller in a very very efficient manner.

Customer service was able to execute my request exactly.

Everyone at Silver Cross was extremely responsive and in a timely manner. My stroller had delayed shipping and the team kept me up to date on the process the whole way through. I never had to wonder where my shipment was. When my stroller arrived, it was missing the mattress and protector and the team worked with me seamlessly to get the issue eradicated and was so polite!

Lyca was amazing with helping me with my order, I appreciated her quick and helpful responses to my multiple questions about my order. I’ll definitely be making orders with silver cross in the future ❤️

Responsive. Quick.

Marlon was extremely responsive and quickly resolved our issue - it’s rare to have a customer service person quickly understand the issue and quickly fix the situation- thank you

There was an error in my email address and an error in the shipping information. This person corrected the mistakes and sent me email verification which I appreciated.

I can’t say enough good things about Silver Cross and their customer service team.

We had an issue with our stroller—one of the wires cracked, making it impossible to fold. Since we use our stroller every single day for our two kids, this was a major inconvenience for our family. Thankfully, Silver Cross truly stood behind their product.

We reached out and were assisted by Gabriel, who was exceptional from start to finish. He walked us through the process step by step, responded quickly to every message, and was incredibly patient and understanding given how urgent our situation was.

What really stood out is that they went above and beyond. Not only did they honor the warranty, but they also provided us with an upgraded double stroller—something they absolutely didn’t have to do. That level of care and commitment to customers is rare.

We are beyond grateful to Gabriel and the entire Silver Cross team for taking care of our family. This is a company that truly stands behind their products and their customers.

Highly recommend!

Fast and helpful customer service. Great experience!

We ordered the beautiful Espresso special edition Reef 2 stroller and bassinet bundle! Ordering was very easy and shipping was remarkably very quick! The stroller arrived in two boxes one for the bassinet and one for the stroller! It was packed very well and arrived in perfect condition, the fabric on the special edition is embossed and so soft and beautiful!! I can’t wait till my grandbaby girl is born to take her around the neighborhood in this beautiful stroller!