Silvery Jewellery UK Opiniões 20

Resposta da Silvery Jewellery UK

4/11/2024

Hello Cortni, I hope that you are well.

Thank you so much for your heartfelt review. We're truly honored that you chose us to create your Dainty Marquise Birthstone Ring in memory of your nan. It's wonderful to hear that you loved the ring and were pleased with the service and delivery. Your recommendation means the world to us, and we look forward to crafting more special pieces for you in the future. Thank you for choosing Silvery.

Yours Sincerely
The Silvery Team

Resposta da Silvery Jewellery UK

8/10/2024

Hello Jacqueline, I hope that you are well.

Thank you so much for your wonderful feedback on the Infinity Ring that you have purchased. We are so pleased to hear that you enjoyed the quick delivery, personalised options and the lovely items. We truly appreciate your recommendation and can't wait to welcome you back soon.

Yours Sincerely
The Silvery Team

Resposta da Silvery Jewellery UK

12/07/2024

Hello Kim, I hope that you are well.

Thank you for your feedback.

To address your concerns, we have sent you an email and currently awaiting your response.

All our jewellery are made from 925 Sterling Silver, including the clasps on our necklaces. You had purchased our Four Sided Bar Necklace and requested engraving on all four sides, which is why we couldn’t add the 925 Sterling Silver stamp on the bar itself.

However, the clasp does have a stamp on the claw, which is quite dainty and requires close inspection to see.

Regarding the peeling of the silver on the clasp, this could be caused by numerous causes, however, may I please have a close up image of the clasp so I will be able to assess the clasp and determine the cause of this?

You can send this image to jenine@silvery.co.za and once we receive the image, we will assess it and provide you with feedback immediately.

We look forward to hearing from you.

Thank you so much.

I look forward to your response.

Thank you so much and have a lovely day.

Resposta da Silvery Jewellery UK

13/12/2023

Hello Annette, I hope that you are well.

Thank you for taking the time to share your positive shopping experience with us.

We loved reading your feedback about our quality and prices, it shows us that we are heading in the right direction to providing our customers with great quality products at good prices.

Thank you for your support and we look forward to serving you again for your jewellery needs.

Resposta da Silvery Jewellery UK

13/12/2023

Hello Debbie, I hope that you are well.

Thank you for taking the time to share your positive experience with us.

Timika is a great asset to our company and we are so glad that she was able to make your daughter's Christmas a special one.

At Silvery we take great pride in providing our customers with excellent customer service and quality products.

Thank you for your support and we look forward to serving you again in the future.

Resposta da Silvery Jewellery UK

28/11/2023

Hello Aimee, I hope that you are well.

Thank you for your kind words!

We're delighted to hear that you find our jewellery stunning, and we appreciate your feedback on the quick and reliable shipping.

Your satisfaction is our priority, and we look forward to serving you again.

Resposta da Silvery Jewellery UK

Actualizada a 28/11/2023

Hello Anna, I hope that you are well.

Thank you for your positive feedback!

We're so glad to hear that you had a great experience with our customer service and that you're satisfied with the quality of our product.

Here at Silvery keeping our customers happy and providing products of excellent quality is our top priority and your feedback assures us that we are on the right path.

If you have any further comments or suggestions, feel free to share. We appreciate your support!

Resposta da Silvery Jewellery UK

28/11/2023

Hello Grace, I hope that you are well.

Thank you for taking the time to share your positive experience!

We're delighted to hear that our service met your expectations. Our main goal is to ensure customer satisfaction and we are so thrilled to know that we have achieved that with you.

If you have any more questions or need assistance in the future, feel free to reach us. We look forward to serving you again.

Resposta da Silvery Jewellery UK

1/11/2023

Hello Miss Edita, I hope that you are well.

Thank you for taking the time to leave us a review. We appreciate your feedback and are delighted to hear about your positive experience with Silvery Jewellery.

We are pleased to know that you found our product to be great. Quality is at the forefront of our offerings, and we are committed to providing our customers with top-notch items.

Efficient customer service is a priority for us, and we're thrilled that you had a positive interaction with our team. Your satisfaction is important to us, and we are here to assist you to the best of our abilities.

Should you have any more jewellery needs or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

Once again, thank you for choosing Silvery Jewellery. Your support is greatly appreciated.

Resposta da Silvery Jewellery UK

1/11/2023

Hello Rhiannon, I hope you are well.

Thank you for taking the time to share your feedback with us. Your kind words mean a lot to our team at Silvery Jewellery.

We are thrilled to hear that you consider us a brilliant company with unique ideas and high-quality jewellery. We take pride in offering distinctive and well-crafted pieces, and it's wonderful to know that you appreciate our efforts in this regard.

Providing excellent customer service and ensuring a speedy delivery are core aspects of our commitment to our customers, and we are pleased that you had a positive experience in these areas.

If you ever have any more jewellery needs or if there's anything else we can assist you with in the future, please don't hesitate to reach out. We are here to help and look forward to serving you again.

Once again, thank you for choosing Silvery Jewellery. Your support is greatly appreciated.

Resposta da Silvery Jewellery UK

23/10/2023

Hello Pearl, I hope that you are well.

Thank you for taking the time to share your feedback with us regarding your recent purchase of the lovely ring. We appreciate your kind words about the quick delivery.

We are genuinely sorry to hear about the issue you encountered with the ring getting scratched on the outside after only a few days of wear. We understand how disappointing this can be, and we want to make things right for you. Your satisfaction is of utmost importance to us.

To address this concern, we would like to offer you a few options:

Exchange: We can certainly arrange for an exchange, providing you with a brand-new, unblemished ring. We will take extra care to ensure the replacement reaches you in pristine condition.

Repair: If you'd prefer to keep the ring you currently have, we can provide you with alternative solutions to restore the ring and try to remove the scratches.

Please let us know which option you would like to proceed with, and we will make sure the process is as smooth and convenient as possible for you. Additionally, if you have any further comments or questions, please don't hesitate to reach out to me on jenine@silvery.co.za .

Once again, we apologize for any inconvenience this may have caused, and we are committed to resolving the issue to your satisfaction. We value your business and hope to continue serving you with the highest quality products and service in the future.

Thank you so much.