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Simfinity Opiniões 43

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TrustScore: 4.5 em 5

4,3

Empresa de telecomunicação
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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

3 words can describe my experience - perfect connection worldwide. I have been using for a while and experienced in Europe, Middle East and Asia. High speed Connection without interuption. Thank you S... Ver mais

Classificada 5 em 5 estrelas

I used Simfinity recently and I’m very happy about this experience. The website is very user-friendly. Activation and topping up the plan was very easy. The connection was super smooth. Definitely goi... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I initially used another travel eSIM during my trip to the US, but the connection was unstable, and the internet speed was mediocre. That's when I switched to Simfinity, and wow, what a difference!... Ver mais

Classificada 1 em 5 estrelas

No reception in Machu Picchu région, good in Cusco. No reception in Ausangate region either. Simfinity is using only Movistar network in Peru. Claro network is superior and working in Machu Picchu r... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Empresa de telecomunicação

Escrito pela empresa

At Simfinity, we believe in keeping you connected wherever your adventures take you. Our eSIM technology offers an easy, digital solution to staying online while traveling, without the hassle of physical SIM cards or expensive roaming fees. With our affordable plans starting at just $3 for 1GB of data, you can enjoy seamless connectivity across multiple countries. Why Travelers Choose Simfinity: Instant eSIM activation without the need for a physical SIM card Affordable, transparent pricing starting at just $3 Coverage across a wide range of countries for worry-free data roaming No hidden fees or long-term contracts Quick and responsive customer support Join the growing number of travelers who trust Simfinity to provide reliable, affordable, and easy-to-use eSIM solutions. Stay connected—anytime, anywhere!

Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

43 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 5 em 5 estrelas

Best team ever

Best e SIM company for me. Already tried others, but Simfinity team make it different, thank you

30 de novembro de 2025
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Resposta da Simfinity

Thanks for the great review! We’re happy to hear you were satisfied. Your feedback motivates our team to keep improving.

Classificada 5 em 5 estrelas

Worked smooth in BVIs

Good coverage in BVIs

26 de novembro de 2025
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Resposta da Simfinity

Thank you for the lovely feedback! We’re glad everything went smoothly. If you ever need anything, we’re always here to help.

Classificada 1 em 5 estrelas

This company is trash!

20 de outubro de 2025
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Resposta da Simfinity

Hi ,
We always do our best to support our customers.
In your case, we provided multiple complimentary data transfers as a goodwill gesture.
Your current request, however, is technically impossible for any operator, as data cannot be moved between activated eSIM profiles.
We also requested the required device screenshot several times to verify the issue, but did not receive it.
We remain ready to assist you as soon as we receive the necessary information and communication remains respectful.

Classificada 1 em 5 estrelas

bad service

Hi SimInfinity Team,

I’m experiencing major problems with the eSIM I purchased from you. The connection is unstable and frequently drops in multiple locations. The data speeds are very slow and the overall quality is poor.

The bigger issue is that the data usage shown on your website is incorrect. I only use this phone for one purpose, and I have my own phone’s usage records as proof. I do not use Wi-Fi at all — only your eSIM. Right now, your system shows that I have only 168 MB remaining out of 1024 MB, which is not accurate according to my device.

It appears that your system is overcounting data usage, which would be misleading and potentially illegal. I need this issue investigated and corrected immediately, and I expect my full data balance to be restored.

If this is not resolved promptly, I will file a formal complaint with consumer protection agencies and payment processors.

Please confirm that you’ve received this and are addressing it.

Thank you,

2 de novembro de 2025
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Resposta da Simfinity

Hi,
Thank you for your feedback — we take service quality and data accuracy very seriously.

We always encourage customers to contact our support team first so we can solve issues quickly. In this case, we did not receive any support request from you before this review, but as soon as we saw it, we contacted you directly by email and asked for:

1.Screenshot of your device’s mobile data usage

2.Device model

3.Location where the issues occurred

This information is required to verify usage records and make adjustments if needed.
We haven’t yet received a reply or the requested details from you.

✅ As soon as you provide this information, we will complete the investigation and correct your data balance if we find discrepancies.
💬 Please contact us anytime at support@simfinity.ai
— we are happy to assist and resolve this for you.

Customer service and transparency are our priorities.

Best regards,
Simfinity Support Team

Classificada 1 em 5 estrelas

No reception in Machu Picchu région

No reception in Machu Picchu région, good in Cusco. No reception in Ausangate region either. Simfinity is using only Movistar network in Peru. Claro network is superior and working in Machu Picchu region, for Ausangate you are better with Bitel network.

24 de junho de 2025
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Resposta da Simfinity

Thank you for your feedback.

Please note that we are a digital eSIM service provider and not a hotel or physical operator in any specific location. Connectivity in remote regions like Machu Picchu can sometimes be limited due to the coverage provided by local mobile networks, which is unfortunately beyond our direct control.

However, we’re glad to hear the connection worked well in Cusco. If you ever have issues or questions, feel free to contact our support team — we’re always happy to help or suggest the best plans for your travel route.

Safe travels!

— The Simfinity Team

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