What a great company to deal with, I thought old fashioned and personal customer service was a thing of the past. From ordering swatches, discussing choices and even rearranging delivery when the sof... Ver mais
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Simply Chesterfields is a specialist furniture manufacturer with an excellent shop with beautiful typical examples of their furniture in the town of Farnham Surrey, Finn the shop manager is very kn... Ver mais
A empresa respondeu
First of all ordering samples was quick and easy, I ordered 8 because there were so many gorgeous shades to choose from. We went to the store and tried out the different styles and got good and helpfu... Ver mais
A empresa respondeu
From sending a lot of swatches to placing an order the company was a pleasure to deal with, ringing us up to make sure we could get the extra large four seater sofa in the house. We delayed delivery d... Ver mais
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Informações sobre a empresa
Escrito pela empresa
In an age of cheap mass production, we are proud to be handmaking chesterfield sofas right here in England, keeping time-honoured techniques alive. Based in the traditional heartland of furniture making, our workshops have some of the finest furniture makers and upholsterers in the country and they love what they do. They put their heart and soul into every piece they create, and you will see and feel it every time you relax in a ‘Simply Chesterfields’ sofa. Every piece we create is exclusive and handmade just for you. We don’t hold stock, so each item is a one-off commission that has its own individual characteristics and charm. Handmade chesterfields built to last a lifetime.
Informações de contacto
11 Upper Church Lane, GU9 7PW, Farnham, Reino Unido
- 0800 612 5805
- hello@simplychesterfields.com
- simplychesterfields.com
Very Professional
Great service from start to finish delivery time honoured and communication and updates spot on in fact it was completed in 4 weeks instead of 6 which was a pleasant surprise well done Fin and team. Carol @Ronnie Hudson
24 de outubro de 2025
Resposta da Simply Chesterfields
Thank you so much for the lovely review Carol. It was great to welcome you both to the shop, and we’re delighted you’re happy with your two-seat Chesterfield sofa and armchair in Grey Vintage Leather. If you need anything as they settle in, don't hesitate to give us a shout. Thanks again for choosing Simply Chesterfields and enjoy your new sofas!
So far so good
So far so good. We have only been sitting on Hector for two evenings but everything looks hunky dory, just what we had hoped for and expected. I suppose we don't know yet how it will withstand everyday living but it looks robust so fingers crossed. The delivery firm were excellent too.
27 de outubro de 2025
Resposta da Simply Chesterfields
Thank you so much for your kind review Ann, we’re really pleased to hear that Hector is settling in nicely! It’s great to know he’s living up to expectations so far, and we’re confident he’ll stand the test of time (and everyday life) beautifully. Delighted you were happy with the delivery too, we’ll be sure to pass that on to the team. Thanks again for choosing Simply Chesterfields and enjoy your new sofa!
Excellent Customer Service
The communication from Simply Chesterfields was excellent and all my enquiries and requests were acted on speedily and professionally. The quality of the to velvet-covered chesterfields we bought is superb and they look so luxurious in our sitting room. We found the sofas a little high and when I explained the problem to Finn immediately organised new, lower feet at no extra cost. That’s what I call customer-service!
21 de outubro de 2025
Resposta da Simply Chesterfields
Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that your velvet Arthurs have found a happy home and that you’re pleased with their quality and look. It has been a real pleasure helping you, and we truly appreciate your support of our family-run business. Wishing you many years of enjoyment on your new Chesterfields!
What a brilliant company
What a brilliant company! The sofa’s are fantastic (I’ve got two now, and bought the 2nd one because the first was so good!), but the really fantastic thing is their level of customer service. From my initial enquiry, through to getting samples, notifying me of the build process, right through to a great delivery, they excelled in every way. It’s just a shame I don’t need to buy a third one - the experience was that good!
8 de outubro de 2025
Resposta da Simply Chesterfields
Thank you for another wonderful review Nick, it means a lot. We’re thrilled that you loved your first Arthur enough to come back for a second, and even happier that we could get it to you in time for your friend’s visit. It’s always a pleasure working with customers who appreciate the craftsmanship and care that go into each sofa. Enjoy your matching pair, they make quite the statement together! Thanks again for choosing Simply Chesterfields.
I ordered a chesterfield and foot stool…
I ordered a chesterfield and foot stool , they are absolutely beautiful, brilliant service from beginning to end .
I highly recommend this company if you want quality and something rather special.
16 de setembro de 2025
Resposta da Simply Chesterfields
Thank you for your kind words Trisha! We’re delighted to hear that you’re enjoying your Arthur in Pink Lush Velvet with the matching footstool, such a stunning combination. It means a lot to us that you valued both the quality and the service, and we truly appreciate your recommendation. Wishing you many happy years of comfort with your new pieces!
Good service
We moved house 6 months ago and really wanted a set of chesterfields for our new home. After a bit of research and a couple of false starts, we contacted Simply Chesterfields and they were great from start to finish. From the first day that we called them to delivery of the sofas, they communicated well with us throughout the process. We have had the sofas now for 3 months, and the quality of the leather and construction are excellent. The sofas are luxurious and very comfortable. Our only advice to future buyers is to make sure access into the room which will house the sofas is good, and be prepared to take doors off!! We cannot recommend them enough!!
10 de maio de 2025
Resposta da Simply Chesterfields
Thank you for your lovely review! We’re so pleased you’re enjoying your Alfred Chesterfield Sofa and Chair in Hickory Vintage Leather. They look fantastic together and it’s great to hear you’ve found them both luxurious and comfortable. We really appreciate your recommendation!
Really happy with my 3 seater Elsa…
Really happy with my 3 seater Elsa Chesterfield, well made and looks gorgeous. Communication and customer service was very good, I enquired about castor feet and footstools and Finn sent me pictures and prices and gave advice. Would definitely recommend.
7 de agosto de 2025
Resposta da Simply Chesterfields
Thank you for your wonderful review Lorna. We’re thrilled to hear you’re happy with your Elsa Chesterfield Sofa – it’s a beautiful design and the Dark Green Velvet looked incredible. I’m glad we could help with advice on castor feet and footstools, and it’s great to hear you found the communication and customer service so positive. Thanks again for recommending Simply Chesterfields, it means a lot!
Very pleased with my sofa and…
Very pleased with my sofa and exceptional service from Finn. I can highly recommend.
10 de julho de 2025
Opinião espontânea
Resposta da Simply Chesterfields
Thank you for your kind words and recommendation Ed! We're delighted to hear you're very pleased with your new Alfred Chesterfield Sofa in Pecan Vintage Leather. It was important to us that you were 100% happy with your purchase, so we're glad we could remake the sofa in a shade that felt just right after the first in Brown Vintage Leather wasn’t quite what you had in mind. Thanks again for choosing Simply Chesterfields – it was a pleasure to assist you!
Excellent quality and service from…
Excellent quality and service from start to finish
1 de julho de 2025
Resposta da Simply Chesterfields
Thank you for the kind feedback Lesley, we hope you're enjoying your new Darcys!
Customer Service and Craftsmanship at its very best.
I ordered 2 Flora Sofas in dove grey velvet. Finn made one in a bespoke size to ensure it fitted. I also asked for 4 matching scatter cushions and the feet to be supplied in a different colour. The communication was excellent throughout the whole process, and nothing was too much trouble. Customer service at its very best. Delivery was polite and efficient. The sofas are beautiful and the craftsmanship is excellent. Would not hesitate to recommend this company.
24 de maio de 2025
Opinião espontânea
Resposta da Simply Chesterfields
Thank you for your kind words and for taking the time to leave such a positive review. It was a pleasure working with you to create the perfect Chesterfields for your space and we’re thrilled to hear that you’re happy with how everything turned out. Thank you again for choosing Simply Chesterfields and for your recommendation, and enjoy your new Floras!
Darcy sofa
We wanted two chesterfield sofas, but preferably ones where the large scrolled arms didn't take up a lot of space. I found Simply Chesterfields' "Darcy" model online.
Given it was a pretty large purchase we were keen to see the sofas before buying online, which Finn was able to let us do once they had something similar that was ready.
We are very happy with the customer service and the resulting sofas and wouldn't hesitate to recommend Simply Chesterfields.
26 de maio de 2025
Resposta da Simply Chesterfields
Thank you for your kind words Elizabeth and for choosing Simply Chesterfields. We're really pleased to hear that Darcy was the perfect fit for you, and it was a pleasure being able to arrange a viewing to help you feel confident in your decision. We're thrilled you're happy with both the service and the sofas, and truly appreciate your business!
Fantastic service
Fantastic service, excellent communication happy to help with any queries regarding with order. Delivery went smoothly nothing too much trouble.
19 de maio de 2025
Resposta da Simply Chesterfields
Thank you for your kind words Mr Grain! We're delighted to hear you were happy with the service and communication throughout. It was a pleasure working on your bespoke Arthur corner sofa and we're glad the delivery went smoothly and that everything met your expectations. If you ever need anything in future, we're always here to help!
Great customer focus and beautiful…
Great customer focus and beautiful sofas.
1 de março de 2025
Opinião espontânea
Resposta da Simply Chesterfields
Thank you for your kind words Nicki! We're thrilled to hear you're happy with your Arthur Chesterfields and that you felt well looked after throughout the process. If there's ever anything else we can help with in the future, please don't hesitate to get in touch.
Remarkable attention to detail
Purchased two Alfred Chesterfelds. The retailer sent us over a dozen swatches beyond its standard range to enable us to closely match an existing chair, then (unprompted) made recommendations away from the basic options to also match feet and metal studs. The genuinely hand made quality is fantastic and the match remarkable. Six weeks to the day and the delivery experience was also five star.
25 de abril de 2025
Opinião espontânea
Resposta da Simply Chesterfields
Thank you for your wonderful review and for choosing Simply Chesterfields! We're thrilled to hear that you had such a positive experience and it's fantastic to hear that the extra care our team took in helping you match your existing chair made a real difference. We hope you enjoy your Alfred Chesterfields for many years to come!
The salesman was helpful but not…
The salesman was helpful but not pushy.The delivery was troublefree. The Chesterfield is amazing. Very pleased and would definitely use this company again.
17 de fevereiro de 2025
Resposta da Simply Chesterfields
Thank you for your kind words Mrs Rawson! We're delighted to hear you're happy with your Elsa and that the whole experience was smooth sailing. We really appreciate your support!
Excellent Customer service by Finn.
5 de fevereiro de 2025
Resposta da Simply Chesterfields
Thank you for the kind feedback Rita. It has been a pleasure dealing with you and I'm thrilled that you're pleased with your new sofa!
Beautiful sofa
Beautiful sofa, made to order and delivered on time. Great customer service all through the process.
30 de janeiro de 2025
Resposta da Simply Chesterfields
Thank you for the kind words Ralph. We're thrilled to hear you're pleased with Flora and had a positive experience with us. Enjoy lounging!
Came back for another
First one looked so good, we came back for another. Delivered when it was promised (in time for a very busy Christmas Day). Followed up with a call to check all was well. Great, friendly service.
21 de dezembro de 2024
Resposta da Simply Chesterfields
Thank you for another kind review Dave. We’re so pleased you came back for another purchase and that everything arrived in time for Christmas. It’s great to hear you appreciated our follow-up call and service in general. Thanks again for sticking with Simply Chesterfields and Merry Christmas!
Simply Chesterfields -Tillie 4 Seat Sofas
We ordered x2 Tillie 4 Seat Sofas in Atlantic Blue Funky Chord. As we had only received swatch samples and the order process was all online we were admittedly nervous - However the communication was very good which reassured us and the return policy gave us further confidence. The x 2 sofas arrived yesterday as promised and we are really pleased with the look and the quality so would have no problem highly recommending Simply Chesterfields
20 de dezembro de 2024
Resposta da Simply Chesterfields
Thank you for the feedback! We’re thrilled to hear that you’re pleased with your Tillies. We're very aware that ordering sofas online can feel uncertain, so we’re thrilled to hear our communication and returns policy gave you confidence. It’s fantastic to hear the sofas met your expectations in both quality and style. Your recommendation means a lot to us, and we hope you enjoy them for years to come. Thanks again for choosing Simply Chesterfields and Merry Christmas!
Superb company and customer service
This is a superb company. I ordered a beautiful 3 seater sofa. Delivery was late due to unforeseen circumstances, however, I was kept updated. After delivery I unfortunately noticed a small hole in the corner of the sofa which may have been due to being caught on something on scraped against a hard surface. Before I even had a chance to ring the company, I was called by Finn to ask for feedback on delivery and the sofa itself. I explained about the damage and sent over a photo. Within 48 hours Finn and his dad, Glenn, drove back to my house, did a 7 hour round trip to repair the sofa and redeliver the same day. Can’t fault the high level of customer service. Damages happen but it is how they are dealt with that matters and I am super impressed with Finn and his team for rectifying the problem so quickly and professionally. Would not hesitate to recommend this company to anyone.
5 de dezembro de 2024
Resposta da Simply Chesterfields
Thank you so much for your kind and detailed review Nicci. We’re thrilled to hear that you’re pleased with your Chesterfield and our service, even after the unexpected hiccup with delivery. We believe that great customer service is about going above and beyond when challenges arise, and it means a lot to us that our efforts made a positive impression. Thanks once again for choosing Simply Chesterfields and we hope you have a fantastic Christmas on your new Arthur - we’re very grateful for your support.
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