Accused me of using a returned item—had to fight for my refund! Avoid this company unless you photograph items the second they arrive! I ordered swim fins that arrived in crumpled packaging. I tr... Ver mais
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Leia as opiniões dos outros
A last minute thought for holiday for our son, arrived quickly. The googles were great against the sun glare, comfortable and excellent in the sea for watching fish and in the pool for practising hand... Ver mais
My first swim today and was really impressed. All area extremely clean and facilities are great. Water temperature was just right. Thoroughly enjoyed it. Will definitely be a regular thing !
Lovely swimsuit, fits really well and looks exactly as it said it would. Good quality material. Super efficient service, only took a couple of days to arrive. Would definitely use Simply swim again... Ver mais
Informações sobre a empresa
Escrito pela empresa
One-stop online swimwear and swimming equipment store for men, women and children. Stocking big name brands such as TYR, Nike, Speedo and Zoggs.
Informações de contacto
4 Cremyll Road, RG1 8NQ, Reading, Reino Unido
- 01184022895
- hello@simplyswim.com
- simplyswim.com
4,4
Excelente
4 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da simply swim
Hello Wendy,
Thank you for your review.
We are very pleased to hear that you are happy with your product and with our service. We really appreciate your feedback!
Thanks again,
The Simply Swim Team
Fantastic
Fantastic service! Incredibly quick delivery and great item!
13 de setembro de 2022
Opinião espontânea
Resposta da simply swim
Hello Carys,
Thank you for your review.
We are so pleased to hear that you are happy with our service and with your purchase. We really appreciate your feedback!
Thanks again,
The Simply Swim Team
Great product
Great product, good prices and quick delivery. Would purchase again
1 de setembro de 2022
Opinião espontânea
Resposta da simply swim
Hello,
Thank you for your review.
We are very glad to hear that you are happy with your items and our with service. We really appreciate your feedback and look forward to your next order!
Thanks again,
The Simply Swim Team
Great service
Great service, very easy to use site, items arrived promptly and have been good quality.
24 de agosto de 2022
Opinião espontânea
Resposta da simply swim
Hello Hilary,
Thank you for your review.
We are very glad to hear that you are happy with your items and our service. We really appreciate your feedback!
Thanks again,
The Simply Swim Team
Excellent service
14 de setembro de 2022
Opinião espontânea
Resposta da simply swim
Hello Simon,
Thank you for your review.
We really appreciate your feedback and we're glad you are happy with our service!
Thanks again,
The Simply Swim Team
Easy to navigate website and prompt…
Easy to navigate website and prompt delivery
14 de agosto de 2022
Opinião espontânea
Resposta da simply swim
Hello Jan,
Thank you for your review.
We are so glad to hear that you have found out website to be user-friendly and that your delivery was promt. We really appreciate your feedback!
Thanks again,
The Simply Swim Team
Have used this site for some time now…
Have used this site for some time now good choice of products and size. quick delivery- most important they always take back any thing I don't like or does not fit.
4 de agosto de 2022
Opinião espontânea
Resposta da simply swim
Hello Peter,
Thank you for your review.
We are so glad to hear that you have had many good experiences with Simply Swim and our team. We really appreciate your feedback.
Thanks again,
The Simply Swim Team
Great service
3 de agosto de 2022
Opinião espontânea
Resposta da simply swim
Hello Jane,
Thank you for your review.
We are so glad to hear that you have enjoyed your experience with us and we look forward to your next order!
We really appreciate your feedback.
Thanks again,
The Simply Swim Team
Super quick delivery
Super quick delivery, great service.
The only recommendation would be a label to print on the returns page, hopefully the refund is processed as quickly as delivery.
Would recommend, have used this company a few times.
3 de agosto de 2022
Opinião espontânea
Resposta da simply swim
Hello Fi,
Thank you for your review.
We will pass on your feedback to the returns team. We are so glad to hear that you have had many good experiences with us and our team and we are looking forward to your next order!
We really appreciate your feedback.
Thanks again,
The Simply Swim Team
Excellent service
Excellent service
Items delivered on time and just as described on site
Perfect, will use again for sure
3 de agosto de 2022
Opinião espontânea
Resposta da simply swim
Hello Angela,
Thank you for your review.
We are so glad to hear that you have enjoyed your experience with us and we look forward to your next order!
We really appreciate your feedback.
Thanks again,
The Simply Swim Team
Faultless performance
Correct items delivered in good time, properly packed.
3 de agosto de 2022
Opinião espontânea
Resposta da simply swim
Hello Rosamund,
Thank you for your review.
We are so glad to hear that you have enjoyed your experience with us and we look forward to your next order!
We really appreciate your feedback.
Thanks again,
The Simply Swim Team
Stylish and functional
I was looking to replace my 'swim bag' because it was losing shape and the straps were not supportive. I have come late to swimming and this bag has ticked all the boxes - its supportive, roomy and stylish. It is packed up ready for me to walk to and from swimming and holds all the gear I need. The only extra would be smaller pockets inside the bag as its a long reach down for my glasses case and comb!
20 de maio de 2022
Opinião espontânea
Resposta da simply swim
Hello Karole,
Thank you for your review.
We couldnt agree more about the Adult Team III Backpack, it is a great swim bag.
We really appreciate your feedback.
Thanks again,
The Simply Swim Team
Exchanged swimsuit without any…
Exchanged swimsuit without any problems. Fits nicely and happy with price. Will use again
20 de maio de 2022
Opinião espontânea
Resposta da simply swim
Hello Carol,
Thank you for your review.
We are so glad to hear that you have had a good experience with us and our customer services team, and that your exchange was successful.
We really appreciate your feedback and look forward to your next order.
Thanks again,
The Simply Swim Team
Good service and great communication…
Good service and great communication (telephone call) when one of the costumes that we ordered was unavailable.
19 de maio de 2022
Opinião espontânea
Resposta da simply swim
Hello Florence,
Thank you for your review.
We are so glad to hear that you have had a good experience with us and our customer services team. We really appreciate your feedback and look forward to your next order.
Thanks again,
The Simply Swim Team
Jammers were as described
Jammers were as described. Delivered in the manner I’d expect.
1st class job all round.
19 de maio de 2022
Opinião espontânea
Resposta da simply swim
Hello Lee,
Thank you for your review.
We are so glad to hear that you have enjoyed your experience with us and we look forward to your next order!
We really appreciate your feedback.
Thanks again,
The Simply Swim Team
Can't trust stock levels or dispatch notification
Ordered a swimming fin for a last minute holiday so paid extra for next day shipping. Received a dispatch notification the next day to say the item had been shipped with tracking number included and then received a message to call them towards the end of the day. After several attempts at phoning back and held in call centre queue without success (they hang you up after each 5 minute wait) we are now in the next day and I find out they never had the item in stock and a dispatch notification does not, in fact, mean the item dispatched but only a label was printed... Disappointed to say the least. Would not use again. Stock levels cannot be trusted and internal communication clearly needs work as dispatch notifications are meaningless.
13 de abril de 2022
Opinião espontânea
Resposta da simply swim
Hello,
We understand its frustrating when stock levels are inaccurate and we work hard to ensure our website reflects the exact quantity that we have in our warehouse, on this occasion we have had a stock discrepancy due to the popularity of the item you had ordered and we would like to apologise for any inconvenience caused.
Labels are printed then the items are picked and packed, ready to be dispatched that same day. When errors in stock occur we endeavour to get in contact as soon as we recognise that we do not have the item available, we would like to assure you that every effort was made to contact you to offer an alternative, or process a refund.
We are sorry that you no longer feel able to shop with us.
All the best.
The Simply Swim Team
Never use this site again!
Returned a costume as advised on their website followed instructions and was given a reference by them - taken to same post office I always use and returned other items to Asos (eho received the return) yet Simply Swim advise me they have not received their return and have said there is nothing they can do about it! So I am £60 down and nothing to show for it ccustomer service is shocking do not order from this company unless uou intend to keep everything! Will NEVER ise again or recommend them!
2 de abril de 2022
Opinião espontânea
Resposta da simply swim
Hello Nicola,
Sorry to hear you are unhappy with the service you have recieved.
Where returns have failed to reach us, it must be followed up with your chosen postal service for them to investigate further.
We sympathise and recognise this to be frustrating for both parties, however we are unable to proceed until you have had confirmation from the postal service that they have lost the item, or until we have recieved the return.
We have had many successful returns and exchanges, with satisfied customers.
We are sorry that you no longer feel able to shop with us.
All the best.
The Simply Swim Team
Customer service
I was extremely pleased with the customer service and the very prompt response to any questions asked , excellent in every way .
26 de fevereiro de 2022
Opinião espontânea
Resposta da simply swim
Hello Mr Dickinson,
Thank you for your review.
We are so glad to hear you have had a great experience with us and our customer services team. We really appreciate your feedback!
Thanks again,
The Simply Swim Team
Terrible company
Terrible company. They refused to pay for my return postage on an item that was misdescribed on their website. So I will end up paying £4 delivery for an item that cost £14.99 and an additional £4 to return it.
The fins were described as fitting size 6 to 8. We needed size 6. The length was accurate but they were so wide that they wouldn't stay on (my daugher's foot is not narrow at all). I can't imagine anybody has a size 6 foot that wide. I explained that they did not fit a size 6 as described and please could I return for free. They insisted I pay the return postage. I will not use them again for our swim club purchases. I was trying to support an independent company and expect better service.
I see there are other very similar reviews to mine on here. It's a shame as if they had simply apologised that the item wasn't as described and offered to pay the return postage I would have used them again. I've been in a similar position with other purchases in the past and issues have been dealt with with much more respect for the customer.
12 de novembro de 2021
Opinião espontânea
Resposta da simply swim
Hello Jodi,
Though we can understand that it's frustrating to find that the fins did not fit, the sizes recommended are in fact accurate with the manufacturers guidelines and would still be suitable for many other customers.
We are sorry that you are unhappy with the service you have received and would like to reiterate that you can choose to return your item through any means that is best for you, but to use the returns label generated will cost £4 as per the returns policy.
We have had many successful returns and exchanges, with satisfied customers.
We are sorry that you no longer feel able to shop with us.
All the best.
The Simply Swim Team
Business under pressure i think.
Lockdown seems to have not only affected the bottom line at SimplySwim Reading ( RG1 8NQ) but their honesty in trading. I strongly suggest to any customers of Simply Swim to open all the packages that comes through to check the state of their order(s). I strongly recommend videoing the opening of your order(s) and the state of any returns before repackaging so that no “tricks” can be played to relieve you of your hard earned money.
We ordered 2 racing swim suits, kept one in the bigger size and since it fitted we did NOT bother opening the other package containing the smaller size swim suit. It was returned according to their policy, and a few days later was told it was not fit for resale as it appeared soiled by either deodorant or body lotion. The images sent to us as proof, in my opinion, clearly show that it is NOT the same race suit: the inside of the returned one is blue and the inside of the kept swim suit is grey.(I wish i could insert the images in this review but it seems impossible). They claim it was the lighting. As it is their words against ours, we lost £265!!
Simply Swim, you will NEVER AGAIN have our trust hence our business.
I will now proceed to write to TradingStandards UK.
1 de novembro de 2021
Opinião espontânea
Resposta da simply swim
Hello Clode,
Unfortunately we cannot agree with your review and refute any suggestion of our honesty.
We thoroughly inspect all of our products before they leave the warehouse, especially race suits that are always checked by two separate people before they leave us.
As per any order, its always best to inspect your package upon arrival in case there has been any damage in transit, then report any damages or problems immediately after opening your package. The race suit was returned with marks on it making it unsuitable for resale.
The photo we sent you is of the suit you returned (Arena simply do not make another suit with a different colour inner so any difference in colour IS due to the lighting/flash used to take the picture). We never like having to refuse a return but on occasion we have to do so when the item is not able to be resold.
We have had many successful exchanges and returns of products, with satisfied customers, as you would expect with clothing that cannot be tried for size until it is received.
We are sorry that you no longer feel able to shop with us.
The Simply Swim Team
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