Something horrible went wrong. The Post Office made me pay a surcharge for insufficient postage before they would deliver and I had no idea who the parcel was from, plus I knew postage was paid on ite... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I bought it on recommendation from my daughter & her partner who only buy quality goods. I must say I am very impressed.
A empresa respondeu
I found it very easy to order from this company, and the product I purchased arrived promptly. It was well packaged but not overpackaged, in perfect condition and just what I wanted.
A empresa respondeu
Incredible service. Great website, lots of choices. Delivery was very prompt, I received an email when item had been dispatched, then a personal email stating my order had been delivered and to confir... Ver mais
A empresa respondeu
Informações sobre a empresa
- Plataforma de comércio online
- Loja de departamentos
- Loja geral
- Loja de lembranças
- Loja de artigos domésticos
- Centro comercial outlet
Escrito pela empresa
SirGordonBennett is a curated online retailer - marketplace purveying independent British made craftsmanship goods and British made gifts. Designed and crafted to last longer thus have less of an impact in the planet’s finite resources. We call it ModernHeritage. Made Well. Made to Last. Made in Britain. We are here to help you discover British craftsmanship brands that are handmade with traditional skills by artisans across Britain. Maybe you'll discover a brand that is new to you or a brand that you had forgotten about. So whether a brand is 200 years old with a Royal Warrant or 2 years old with a right royal future you'll say Gordon Bennett I didn't know Britain still made that. Sir Gordon Bennett is the perfect place to get a British made gift for that special person in your life. Or in fact something to treat yourself to some British craftsmanship goods, you know you are worth it. From British made homeware to British made clothing and from British perfume to books and everything in between, Sir Gordon Bennett has something for everyone. Sign up to Gordon'sBUGLE our newsletter and receive 10% off your first order and free UK, EU and USA delivery. Gordon'sBUGLE is a newsletter designed to entertain, amuse and occasionally bemuse. Looking at British culture and history through the lens of British manufacturing and design.
Informações de contacto
Union House, 111 New Union Street, , CV1 2NT, Coventry,, Reino Unido
- support@sirgordonbennett.com
- sirgordonbennett.com
A nice company to deal with
19 de novembro de 2023
Resposta da Sir Gordon Bennett
Thank you John for taking the time to write a splendid review and the kind words.
Cheers, Neil & Dan
Good quality product
Good quality product, speedy delivery, good information throughout..
16 de novembro de 2023
Resposta da Sir Gordon Bennett
Thank you Susan for taking the time to out of your day to write a splendid review, highly appreciated.
Cheers, Neil & Dan
I was struggling to find a beautifully…
I was struggling to find a beautifully made UK kettle in Australia. I finally found one on sirgordonbennett.com
It was posted to me here in Australia and arrived promptly and safely.
The entire ordering process was easy and the staff following up that I had received my kettle was amazing customer service. Will definatly be ordering from them again when I need my fix of England.
14 de novembro de 2023
Opinião espontânea
Resposta da Sir Gordon Bennett
Thank you Francine for taking the time to write a splendid review. We are very glad you have found SGB and Richmond Kettles. WE do hope you have many happy English cuppas down under.
Cheers, Neil & Dan
No wood chassis for Morgans
Your article regarding British cars and Morgan specifically was at a minimum lazy journalism, or plain irresponsible. Okay -- MORGAN CARS DO NOT AND HAVE NEVER USED WOOD IN THEIR CHASSIS MANUFACTURING. However, Morgan has always sourced British ash for the frames of their car coaches -- you know, the cockpit we sit in that is mounted over the steel chassis -- just like my Roadster (now only 20). Ironically, more than any other British automobile maker, Morgan fulfils your three criteria for 'British provenance'. I laughed when I read Austin Martins are "handmade". Watch Morgan factory videos and then the AM video. Not ONE, not a solitary robot in Malvern...'nuf said.
21 de novembro de 2023
Opinião espontânea
Resposta da Sir Gordon Bennett
Thank you Steve for taking the time to write a review and reading our blog on British cars. And for pointing out our error, which we have corrected,
We have to say though that your tone is rather unpleasant and how a simple blog can be irresponsible when it has one fact wrong is beyond us.
We are a small family business doing all we can to support British craftsmanship and reviews like yours do nothing to help the cause of supporting other small British businesses.
You have not even purchased from Sir Gordon Bennett, giving SGB 1 star decreases the opportunity for us to help purvey more British brands. You must've felt great when you finished your ridicules keyboard warrior rant.
We do hope you have something more interesting in your life than using 'CAPITALS' to shout at websites that you haven't even purchased from.
Cheers, Neil & Dan
Resposta da Sir Gordon Bennett
Thank you James for taking the time to write a splendid review. Highly appreciated.
Cheers, Neil & Dan
have been waiting 10 days . . . and second reminder to leave feedback which is odd as I have not received anything to feedback on.
I placed an order on the 22nd of October and my shipment has still not arrived. I have already complained and have been told that I read things incorrectly saying that your handling takes about 3 to 5 dyas and after that the parcel will go in the mial. It certainly does not read like that on the website nor do I understand why you would be asking for feedback days and days early. I do not feel that you are being wholly truthful which is irritating to say the least. Parcel still not arrived, and we are now on day 10. Boring, disappointing would have been much more helpful if this process had been explained properly that I need to wait a fortnight to receive anything.
22 de outubro de 2023
Resposta da Sir Gordon Bennett
Hello Ymke. Thank you for your review. And thank you for your order. Great choice - we absolutely love Heather Borg's products. To recap. Heather Borg makes items to order in 5 working days. Your order was received Sunday 22nd of October. Put into production Monday 23rd of October. And we received confirmation that it was shipped this weekend and due to arrive with you very soon. We received your email Sunday 29th and responded within 24 hours, it would have been sooner but we don't open the office at the weekend. I am sorry that there was confusion regarding the delivery times (shown on the email confirmation) and the manufacturing times (at the top of the product page). We try to make this clear but I appreciate that we've probably not made it clear enough here. Sorry about that. The main thing is that your beautiful purse is nearing arrival with you. We will check in with you again soon to make sure it arrived safely. Looking forward to you receiving it. Yours, Dan & Neil
Very impressed
18 de outubro de 2023
Resposta da Sir Gordon Bennett
Thank you Gillian for taking the time to write a splendid review, highly appreciated.
Cheers, Neil & Dan
Arrived very quickly well packaged
Arrived very quickly well packaged
Still unopened as it is a Christmas present !
Bought one previously but sadly mislaid so I know it will be excellent
13 de outubro de 2023
Resposta da Sir Gordon Bennett
Thank you Sybil for taking the time to write a splendid review and sorry to hear you mislaid your own, maybe you will get one for Christmas too :)
Cheers, Neil & Dan
Found my Chelsea wax jacket!
I was looking to replace a well-loved Chelsea wax jacket that I bought several years ago from another supplier of British goods. I was distressed to find that they no longer carried it. With some internet sleuthing I was delighted to find that it was available from Sir Gordon Bennett, and with a very good introductory price. With a few clicks it was on its way to me, and I was kept well-informed of its speedy progress across the pond and timely arrival! it feels like Christmas in October!
10 de outubro de 2023
Resposta da Sir Gordon Bennett
Thank you Bill for taking the time to write such a splendid review. So glad you found your Oxford Blue jacket and we love sending British goods to the USA.
Happy 'October' Christmas.
Cheers, Neil & Dan
Resposta da Sir Gordon Bennett
Thank you Jan for taking the time to write such a splendid review. Highly appreciated indeed.
Cheers, Neil & Dan
Easy to find on website
Easy to find on website, easy to order and pay. And it’s arrived very well packaged.
21 de setembro de 2023
Resposta da Sir Gordon Bennett
Thank you Grant for taking the time to write a splendid review. Highly appreciated.
Cheers, Neil & Dan
I have just unwrapped my Fox umbrella
I have just unwrapped my Fox umbrella. It is beautiful and took me back to the 1970's when I was a student in London. I was caught on Waterloo station in a total downpour so hurried into the lost property office to try and find an umbrella. I came out with a very lovely Fox umbrella, which I think I paid 50p for. It lasted me for years and years. I cannot even remember what happened to it. Now I have its replacement and am happy! Thank you Sir Gordon Bennett.
17 de agosto de 2023
Resposta da Sir Gordon Bennett
Dear Kermit, thank you so much for taking the time to write a review. Fox Umbrellas are some of our most favourite things in our curation of British craftsmanship goods. What a thing to find in lost property! We're delighted with your replacement. They will last a lifetime. We have many stories from customers who talk about them as heirlooms, such is the quality. Enjoy your new companion. For many years. Happy to be of service. Yours, Dan & Neil
There is no contact number
There is no contact number, delivery is now late and urgently needed...
26 de agosto de 2023
Resposta da Sir Gordon Bennett
Dear Salamander. Thank you for your review. Sorry if you are not happy with the service. We do not have a telephone number correct. We use our customer service email. Usually we reply very quickly but on this ocassion we have failed to do so and it has taken a couple of days. I am very sorry about this. Not our usual standards but caused by some staff absences which we should have better prepared for. To recap. You placed an order for a beautiful Mossman Trunk. Mossman make to order and dispatch in 14 working days. You placed your order Sun 27th Aug and it was completed and shipped Thu 7th Sep. It should be with you very soon. Apologies for any confusion caused between the delivery time in transit (3-5 days) and the make time (14 working days, detailed on the product page at the top of the product info). I am sure you will be very happy with the item when you receive it, they are splendid things. Yours, Dan & Neil
Excellent service & quality products
We sent a bottle of English Sparkling wine from a fantastic vineyard as a gift. Great communication, delivery and experience. Brilliant to support two independent businesses who deliver high quality, sustainable products.
24 de julho de 2023
Resposta da Sir Gordon Bennett
Thank you Lauren for writing a splendid review, highly appreciated. We do hope the wine went down well?
Cheers, Neil & Dan
Left with an expensive bag that…
Left with an expensive bag that quality-wise doesn’t match the photograph. And a sketchy returns policy - I discover too late. Returns are mentioned on their terms and conditions, but they wheedled out of accepting the return. No reputable company does that. Maybe the Ombusdsman next. Very unhappy, I’m £260 down.
1 de junho de 2023
Opinião espontânea
Resposta da Sir Gordon Bennett
Hello Caroline, thank you for leaving a review. We are sorry that you are unhappy with the service we've provided. Just to recap. The item purchased was made to order. We received a request to return as the item was "unsuitable". We confirmed that made to order items are non-returnable as they are made specifically for you. At the top of each product description it informs the customer if an item is made to order. And our returns policy provides clear information about how we handle returns, with a specific section that confirms made to order items are not returnable. All items we sell are of exceptional quality. If there is a fault we will either fix the issue, replace the item or issue a refund. This is also detailed in our returns policy. Again we are sorry that you are not happy with the service but hope you can understand why we didn't accept a return for your item. Yours, Dan & Neil.
Although my initial order didn't…
Although my initial order didn't arrive, the company was very good at following up and trying to find out what had happened, and then dispatched a new parcel.
8 de julho de 2023
Opinião espontânea
Resposta da Sir Gordon Bennett
Thank you for the honest review, glad we solved the issue promptly.
Cheers, Neil & Dan
Great customer service
Easy to order, arrived quickly. One was cracked. A replacement arrived quickly and Dan followed up to check all ok. Can’t fault them
1 de julho de 2023
Resposta da Sir Gordon Bennett
Thank you Shelly for taking the time to write a splendid review. Highly appreciated.
Cheers, Neil & Dan
Positive experience when I had an issue with the order
My order was processed and money taken from my account even though the item wasn't in stock - however, Dan was extremely helpful in getting back to me and resolving the issue. These things happen, especially with small businesses. I was grateful they got back to me and responded promptly. I'd recommend this business on the basis that you can trust they will sort things if anything goes wrong!
9 de julho de 2023
Opinião espontânea
Resposta da Sir Gordon Bennett
Thank you Sarah for your kind words and your splendid review. Glad everything was sorted promptly.
Cheers Neil & Dan
Beware: A Weighty Leather Backpack That Fails to Impress (Non-Returnable)
Attention: This leather backpack may initially seem enticing, but exercise caution before making a decision. It not only suffers from excessive weight, turning it into an unwieldy burden, but it also lacks a return policy. The disappointment magnifies when you realise you're stuck with this impractical accessory. Stay vigilant and explore alternative options to avoid the regret that comes with purchasing this non-returnable backpack.
26 de junho de 2023
Opinião espontânea
Resposta da Sir Gordon Bennett
Hello Sally. Thank you for taking the time to write a review. I am sorry that you are disappointed with the product you ordered. We have sold many Heather Borg bags and only ever had excellent feedback before about the quality of the items. Just to recap. You ordered the Heather Borg kodiak leather backpack Wed 14th Jun. This item has a 5-7 day make time and it was shipped to you Tue 30th Jun. Like many of the smaller manufacturers we are proud to showcase, Heather Borg items are made to to order for each customer. Made to order items are not able to be returned unless there is a manufacturing fault with them. Made to order items are made specifically for you. (If there is a fault we will either fix the issue, replace the item or issue a refund it is important to add.) Made to order is more typical for smaller businesses and is different to larger highstreet brands who have mass manufactured goods. We ensure that information about whether the item is made to order is present right at the top of each product page as we know this is important information for our customers. And we give additional information about this on our Deliveries & Returns page which contains our Return Policy. I am very sorry that we cannot accept a return for your item and hope you understand the reasons why this is an important way to operate for small artisan manufacturers. Yours, Dan & Neil
Good after sales service
I bought a London brick vase as a gift for my sister. Sadly the vase arrived broken however, the service received since I informed them of this was excellent. Dan was a pleasure to deal with and immediately got a replacement sent which arrived very quickly and unbroken. One happy sister and I am happy as this was dealt with very effectively. Thank you so much!
12 de junho de 2023
Opinião espontânea
Resposta da Sir Gordon Bennett
Thank you Angelina, for you splendid and honest review. We are always happy when we resolve a problem quickly.
Cheers, Neil & Dan
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.