Skechers Opiniões 778

Trying to get hold of this company for a return is like going to the moon and back, virtually impossible for most normal humans.

After getting wet on the first time I wore them, the insole shrivelled up into a hard lump in one shoe.
Customer services suggest I buy a pair of generic insoles rather than considering their product is faulty.
Never again - I'll stick to Vionic!

This company is a nightmare to get a hold of, you only have 1 option with a delivery company, there's no other option than to print off label when you don't have a printer. There's no option to take the parcel to a a drop off shop where you can print the label off in-store. Their chat option only gives questions to answer and isn't helpful at all. I will not be buying from them again.

Sketchers quality gone absolutely rubbish, for such a quality overpriced constant manufacture issues and doesn't accept returns if no box even though issue is not a size but quality. The ones we bought has issue at the part of laces, some stitching issue, shoes rubbs off skin at the top of foot even through socks and sketchers refuse to refund. Not worth a penny.

Customer service is shocking. They don’t reply to emails and they make returns as difficult as possible. Other companies offer digital labels for returns and a choice of carriers but Skechers use only UPS which is notoriously hard to access. The shoes are good but I shall not be buying from the website again

Not worth the hassle – very frustrating experience

I will not be buying from this website again.

Trying to verify my student status turned into a completely unnecessary and frustrating process. I study with the Open University, and unlike traditional universities, we do NOT have student email addresses.

Instead, we use a student portal – which I provided. I also submitted my enrolment email clearly showing my student ID, and even provided my course IDs (twice, as I’m enrolled in two courses this year).

Despite giving all the correct and valid documentation, it still wasn’t accepted. It’s clear there is no understanding or flexibility when it comes to different types of universities.

Overall, a very disappointing experience and a complete waste of time.

To much hassle!
They say they delivery to your door but they don’t. They delivery to a UPS place and say it’s because you were not in…. Even when you are.
Really can’t be bothered with that

I have had many pairs of skechers trainers and have found them very comfy. I just wish they would do more colours in the wide fit especially in the slip ins.

Expensive trainers have worn through on the sole with less than 6 months of wear. Don't waste your money, they look great but don't last for long at all.

I bought my pair of Skechers walking shoes in 2024. As I intended to keep them for 'best' use, I have worn them only a few times since then, and this always around town, never for country walks. Despite this very limited use, the rear of the sole on the left shoe has already started to come away. In contrast, I have had a pair of walking shoes from a cheaper brand for my day to day use - including walks on difficult terrain - which have already lasted for several years.

I would give zero if I could. They delivered wrong shoes and now I have to take to a return point, get a refund and re-order to get the correct order, Really poor service and not happy customer at all.

Theresa, our lovely assistant was what made our shopping experience so lovely! There was no hard sell, just a very genuine person, who wanted to help me find exactly what I was looking for. She was very patient, helpful, knowledgeable, and also made the experience good fun, due to her lovely personality. I'm so happy with my purchase, and will definitely be going back. Thank you, Theresa

I visited Skechers Lakeside, Doncaster yesterday
Saturday 14/3/26 & was served by Kiera who was so very helpful & polite she found me the perfect trainers and I also bought a spray to make than waterproof.
I am highly delighted with my purchasers & will certainly be visiting the shop again very soon.
Thank you

Bought a pair of Skechers from a high street store in September 2025. Apparently they’re guaranteed for six months. Six months and one week(!) later, both soles developed deep splits.

They were comfortable and still look like new but… I won’t be buying anything else from this company — made as cheaply as possible, to last for the minimum amount of time. Avoid!

Great shopping experience at Sketchers of Oxford Circus, 263-265 Oxford Street. The staff team were fantastic, we were served by Paradise, who was very patient, helpful and very polite. We are both over 70 and not as fit anymore but she was so attentive. I would recommend 10 gold stars, thank you.

My husband and I both wanted to by shoes at the Westwood Cross branch. We spent a long time looking and trying different shoes on . The assistant named Marylin was extremely helpful and very patient. My husband particularly wanted shoes with laces and we all had to search because so many shoes are slip ons. Marylin was humorous and made the experience fun and enjoyable. We both found suitable shoes eventually and were very grateful for her excellent help.

Absolute joke of a delivery service - paid for home delivery. UPS decided to deliver directly to a local convenience shop, zero attempt to deliver to my house. Disgusting service!

I’m A 77 year old pensioner who has purchased Skechers for the last 15 years but a recent purchase via Amazon Skechers. The shoes supposed to offer support and provide a cushion to minimise impact when walking. After two months the shoes failed in every respect.
Subsequent protracted communication with Amazon and Skechers has been a complete failure with unrealistic demands and the acceptance of responsibility.
It’s my considered opinion these shoes were of poor quality and to loose the protection and support advertised is unacceptable. The replacement shoes would cost me £60 a price I can’t afford and Im not prepared to pay.
I’ve made a decision I will seek an alternative supplier and would advise all individuals looking to purchase Skechers shoes to think again.

Great customer service, very patient with me! Lovely manners

No problems with shoes. Problem Is Skechers delivery sub-contractors. They only gave a day for delivery, not a narrower window. Then rather delivering next day they took the package to a shop miles away. No method of contacting Skechers other than email/chat. Then they offer reply in FIVE days. Useless. DON’T ORDER ON LINE