Skin Pharmacy Opiniões 

233
•
TrustScore: 4 em 5

4,2

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

THANK YOU so much to the customer service team at Skin Pharmacy!! I missed a delivery of my favourite Skin Ceuticals products that I really needed. You could not have been more helpful in making sur... Ver mais

Classificada 1 em 5 estrelas

Do not order from this company I ordered a product over £100 did not arrive tried several times to track item supposedly sent by Royal Mail left messages no one actually called me back then when I di... Ver mais

Classificada 5 em 5 estrelas

I had quite an unusual request with a tight turnaround time which the Skin Pharmacy were able to help with and execute perfectly. Thanks so much for your help and being able to facilitate my order - v... Ver mais

Classificada 5 em 5 estrelas

My first order with skin pharmacy came well packaged. Customer service was great. I requested same day delivery which Mo made happen! Lovely free gifts were added. Second order was slow but resolved q... Ver mais

Informações sobre a empresa

  1. Clínica de dermatologia

Escrito pela empresa

Authorised Stockist of Medical-Grade Skincare from Trusted Brands.


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

233 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

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Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,2

Todas as opiniões

(233)

32 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Skin Pharmacy

I am so happy that I came across Skin Pharmacy. They supply best skincare products on the market, some of them not possible to get on high street shops. I have been using PHFormula for a few years now and so happy to have subscription with them. Delivery always prompt and nicely packaged.

25 de abril de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I've been using Skin Pharmacy for enhanced skin care products

I've been using Skin Pharmacy for a couple of years now after being recommended particular products from my skin therapist. The range of products is amazing, the subscription discounts really help and the products always arrive in time and beautifully packaged. I love receiving a Skin Pharmacy package in the post!

7 de abril de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

The best place for medical skincare

I’ve been a loyal Skin Pharmacy customer for years and wouldn’t trust anyone else with my skincare needs. Their curated range—especially SkinBetter and ZO—is exceptional, and I swear by their results. The team is incredibly knowledgeable, always offering personalized advice to match my skin’s needs. Their professionalism, fast delivery, and top-tier customer service keep me coming back. Highly recommend!

10 de abril de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

The best curation of skincare online!

Skin Pharmacy offers a beautifully curated selection of dermatological brands I know, love, and trust. The online shopping experience is seamless, and my favourite part is the personal skincare concierge — such a thoughtful and genuinely helpful touch.

If you're a skincare enthusiast or just serious about having the best online retail experience, I couldn’t recommend it more! 😊

24 de abril de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I discovered Skin Pharmacy through…

I discovered Skin Pharmacy through their service speaking with dermatological experts. I was never pressured to buy any of the products they recommended but was an interesting experience to discover innovative products and ingredients new to me!

24 de abril de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Tried a few products from SkinPharmay

Tried a few products from SkinPharmacy and I’ve genuinely noticed a difference in my skin. clearer and just feels healthier overall. Everything arrived quickly and felt high quality so i'd recommend them!

22 de abril de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great products and service

I have purchased various products from Skin Pharmacy over the past few years.
The skincare experts have been incredibly helpful in suggesting appropriate products for my skin type and skin concerns.
I had previously been using a serum containing vitamin C which had been causing redness and dry skin, when I switched to the products Selay recommended I noticed improvements within a week.
Products arrive in beautiful packaging and they've all produced great results for my skin.

21 de abril de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I have been ordering my ZO holy grail…

I have been ordering my ZO holy grail products from Skin Pharmacy for years now, the skin experts are always available on what's app for any Qs or concerns too! The best, most effective skincare products and excellent customer service! thank you!

4 de abril de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Best company website to order skincare

After having a really bad experience at a company that does skincare and aesthetics- I got my lips done and they messed me up and implied it was my fault and I was never comfortable going back after that but needed my Zo skincare!! I found skin pharmacy and contacted one of the lovely employees who called me and helped me activate my account earlier in summer this year and I could not be happier with the service I receive from this company!! I nearly always receive a freebie which I love and think is so sweet.
I just received my order this morning it was a big order and I cannot emphasise enough how amazing this company is, fast delivery even at this time of year I really didn’t expect it to come so soon and on top of that the packaging inside smelt unreal- no idea what yous used but even my partner was sniffing the box as it smelt so lovely lol. Also as I spent so much this time I got two free items and I’m very excited to try!

Please don’t be put off by the negative reviews after reading I think people maybe don’t fully understand the concept of the website- how the subscription so you don’t run out works and the expense of the goods. I mean they are expensive but it’s totally worth it in my eyes as it’s proper medical skin care. You have to pay extra for the finer things in this life, it sucks but it’s just how this world works!! Worth every penny in my opinion

31 de dezembro de 2024
Opinião espontânea
logótipo da Skin Pharmacy

Resposta da Skin Pharmacy

Dear Nicolle,

Happy Holidays! Hope you had a lovely Christmas. Thank you so much for your kind words, really appreciate it and glad you’re liking our packing spray. I will ask a member of the team to get in touch privately with the details :)

Classificada 1 em 5 estrelas

Worst company

Worst company. Don't deal with. Packaging damaged. Over priced. Very poor customer service. Go elsewhere

18 de dezembro de 2024
Opinião espontânea
logótipo da Skin Pharmacy

Resposta da Skin Pharmacy

Dear John,

I'm sorry that the team were not able to offer you a higher discount of 17.5% as requested, that would not be fair on our other clients. Our prices are fixed with no individual discounts

Please note, TrustPilot is NOT authorised by Skin Pharmacy so some of the reviews are not verified and website not routinely checked. Please email the team at hello@skinpharmacy.com if you have any questions

Classificada 1 em 5 estrelas

I ordered products on subscription from…

I ordered products on subscription from the website but found I wasn’t using them as quickly as expected. By the time my third subscription payment was taken, I still had an unopened bottle left plus half a tube of my other order. I reached out to the team to cancel the order, but they informed me that cancellations are only allowed after three subscription cycles. My options were to pay a £17 cancellation fee (on a £38 product), accept a store credit, or have the product delivered that I didn't require.

I find it extremely unfair to be charged to cancel a subscription before the third cycle, especially since the order hadn’t even been dispatched. This policy completely disregards customer satisfaction. Instead of gaining a loyal, long-term customer, they’ve lost my business entirely. A very disappointing experience.

3 de dezembro de 2024
Opinião espontânea
logótipo da Skin Pharmacy

Resposta da Skin Pharmacy

Dear MM,

I'm sorry to hear that you are not happy with the subscription service. Our subscription service is in place to ensure you never run out of your favourite products, you can adjust the replenishment intervals to fit your schedule. We do have a minimum of 3 cycles before pausing or cancelling a subscription, which is clearly highlighted in the subscription section.

Please note, TrustPilot is NOT authorised by Skin Pharmacy so some of the reviews are not verified and website not routinely checked. Please email the team at hello@skinpharmacy.com if you have any questions

Classificada 1 em 5 estrelas

I was using zo clearing kit and it was…

I was using zo clearing kit and it was not perfect but my skin was improving and I decided maybe medical grade skincare is it for me. I message their skin expert who prescribed two new addition for me, Alumier retinol 0.5 and skin science eventone cream both of them was up to £250. I bought them as a struggling student cause I want a good skin. I noticed this little bump for a while but I assume retinol will break your skin to repair your skin, only for me to wake up one day it’s everywhere, I mean my skin is so rough, I didn’t get the even skin I paid for and I’m leaving more damaged than ever. I never came with perfect skin, my skin problem, was hyperpigmentation, uneven skin , and oily skin that’s it. No acne, no rough bump but now they have left me damage.
P.S Don’t ever contact their skin expert for skincare advice, the ZO I was using was recommended by another Aesthetician and since skin pharmacy was cheaper, I decided to leave her and follow their recommendations.

18 de junho de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

SCAMMERS

SCAMMERS. SKIN PHARMACY STOLE MY MONEY , LIED AND SAID IT WAS DELIVERED WHEN IT WASNT. AND SAID THERE WAS PROOF OF DELIVERY. WHEN I CONTACTED THEM THEY AVOIDED ANSWERING AND GOT SCARED AND REFUNDED THE WHOLE AMOUNT BACK. DO NOT BUY FROM HERE. THE WEBSITE IS A SCAM.

27 de março de 2024
Opinião espontânea
logótipo da Skin Pharmacy

Resposta da Skin Pharmacy

Dear Atika,

I checked your notes and can see that your order was successfully delivered with proof of delivery and GPS co-ordinates confirming drop off location.

Please note, TrustPilot is NOT authorised by Skin Pharmacy so some of the reviews are not verified and website not routinely checked. Please email the team at hello@skinpharmacy.com if you have any questions

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