THANK YOU so much to the customer service team at Skin Pharmacy!! I missed a delivery of my favourite Skin Ceuticals products that I really needed. You could not have been more helpful in making sur... Ver mais
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Leia as opiniões dos outros
Do not order from this company I ordered a product over £100 did not arrive tried several times to track item supposedly sent by Royal Mail left messages no one actually called me back then when I di... Ver mais
I had quite an unusual request with a tight turnaround time which the Skin Pharmacy were able to help with and execute perfectly. Thanks so much for your help and being able to facilitate my order - v... Ver mais
My first order with skin pharmacy came well packaged. Customer service was great. I requested same day delivery which Mo made happen! Lovely free gifts were added. Second order was slow but resolved q... Ver mais
Informações sobre a empresa
Escrito pela empresa
Authorised Stockist of Medical-Grade Skincare from Trusted Brands.
Informações de contacto
32 Devonshire Place, W1G 6JL, London, Reino Unido
- 020 3070 3833
- hello@skinpharmacy.com
- skinpharmacy.co.uk
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Never again
I shop a lot online but it's been so far my worst experience with a customer service.
Let's just say that this was my last order with them.
swift delivery and free samples which…
swift delivery and free samples which is always a great way to test expensive products before buying!
Brilliant service 👏
Damaged product delivered, no refund after return
My product arrived unsealed and leaked into the box as if it was tampered with. I was told i will be sent a new replacement in three days when i returned it. Its been two weeks without any updates. I told them i will be happy with a refund if a fresh package is not available. I have tried messaging them on whatsapp multiple times, called them and emailed them and waited days for a response. They have evaded all attempts for contact.
This kind of behaviour is highly unprofessional and unethical. The product although from a reputed brand seemed to have been tampered with. The product quality was bad but forgivable however their service is absolutely horrendous. I am entirely unhappy with my experience with skin pharmacy. 100% do not recommend.

Resposta da Skin Pharmacy
Straightforward purchase
Straightforward purchase, received in good time.
Item looks to be new and authentic.
Thanks!
All products are very good 👍 I’m happy…
All products are very good 👍 I’m happy to find them
I love these products !
Great service
Prompt delivery and beautifully packaged. Free sample too which was a nice surprise! Thank you Skin Pharmacy. I’ll be purchasing again.
Skin Pharmacy has transformed my skin
Skin Pharmacy has transformed my skin! Thank you!
Lovely
I have only bought some really lovely face cream. I can't write about how brilliant my experience was I placed and order it arrived I like it. Everybody want's a review I seem to spend half my life writing reviews please stop sending me these emails.
Order from skin pharmacy!!
I’ve ordered a number of products on my first order with Skin Pharmacy; I received the product within 2 days of ordering. It was very well packaged, and the customer service was excellent when I rang up with a query.
I will definitely be ordering again!
Excellent service
Fast delivery and staff are very…
Fast delivery and staff are very knowledgeable thank you!
Happy customer 10/10 service
Amazing products!! Excellent service, fast delivery! Highly recommend 10/10
Very efficient
Communication is 100% any time you need…
Communication is 100% any time you need support on any products you can what’s app message and you get a response straight away. Delivery is very good , and their prices are the best out of all companies I have registered interest.
Great site, speedy delivery
Great service
This is my second order of Zo skincare products. The pharmacy contacted me to say they needed to split the delivery in two parts and the comms was absolutely 10/10 throughout. Hand delivered at the door speaks for amazing service for their customers.
And just a word about the Zo skin products: I strongly recommend! If you are scared of the radical night repair (Retinol) then try the Complexion renewal pads and the hydrating cleanser, you will see improvement imminent!
All the products were open ended and…
All the products were open ended and leaking. No. Longer safe to use
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