Ive been buying skincare from Skinsider for years and they never fail. Theres a wide selection of products at great prices and they always send samples and minis too which is greatly appreciated and i... Ver mais
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Leia as opiniões dos outros
I was looking for something specific, it's not an easy find, but skinsider came up trumps. I placed my order easily and within a day or two my products were delivered, complete with some lovely skin... Ver mais
Great selection of products, however I just want to highlight how good the customer service is. I've only had a couple of problems over the course of the few years I've shopped here. One being a lost... Ver mais
My favourite place to buy Korean skincare. They always deliver speedily and I feel reassured that they are authorised sellers of Korean brands. I love that they often have sales and give away free sam... Ver mais
Informações sobre a empresa
Sobre Skinsider
Escrito pela empresa
Discover beauty now with Skinsider.
Founded in London in 2017, SKINSIDER is now the UK's and EU's No.1 destination for Korean skincare with warehouses in the UK and European Union!
We are proud to be an exclusive and official distributor of some of the cult Korean brands. In our portfolio, you will find K-beauty from global brands like COSRX, Rovectin, Klairs, By Wishtrend, Purito, Beauty of Joseon and also rising stars from vegan or less known beauty houses.
Enjoy student discounts, graduates discounts & special offers plus free gifts.
Karolina and Skinsider Team
Informações de contacto
London, Reino Unido
- hello@skinsider.co.uk
- skinsider.co.uk
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great customer service
Great customer service - my parcel was marked as delivered but actually left outside my building on the street and (probably) stolen. My order was replaced within 2 days and a few nice freebies added in. Thank you Nick!
You could say something You could say something like, "The experience was great because the product arrived on time, it was exactly as described, and the customer service was really helpful."
You could say something like, "The experience was great because the product arrived on time, it was exactly as described, and the customer service was really helpful."
Amazing customer service and products
Amazing customer service and products! I needed help with my skincare routine, and they were able to recommend the best products for me.
Thank you so much again!
The brands they carry are fantastic
The brands they carry are fantastic. Shipping is wonderfully fast! Thank you so much for offering such good service and for having a loyalty programme as well.
Will use them again for sure
Never used skinsider before but correspondence, speedy delivery and customer service were very professional. I had a query with a serum i had purchased but they responded the next day and were very helpful. I will be ordering from them again
Such excellent customer service
Such excellent customer service! My absolute favourite place to get skincare!
Great service
Had a damaged item but was dealt with promptly and professionally. Thank you.
Really like this website x
Always know I have genuine products. Can get some good Deals and usually always have little sample packs. Which are really useful and actually help me choose my next products.
Good products but let down by delivery
used to have deliveries within 48hrs but my last two experiences haven’t been great, missing parcel for weeks and very damaged package hanging on by a thread. I appreciate the help through customer service though.
This company has great products for an…
This company has great products for an affordable price they also have phenomenal customer service skills they attended my concerns and provide help very quickly. I definitely recommend.
Quick deliveries
Quick deliveries, great selection of products. Customer service helpful and reply quickly
Great customer service!
I have ordered twice from this company, first time everything went smoothly and loved the products and prices were great. Second time, tracking was not updating so I contacted the support team and Nick informed me my order was lost and organised a replacement parcel for me including a small gift and £5 store credit for the inconvenience. Great customer service, thank you!
Great customer service
Nick dealt with a non delivery issue promptly and courteously, even changing the delivery company after the replacement order had been created due to issues with a certain company in our area. Really grateful to him. Much appreciated thank you. Refreshing to receive such good customer service.
After Evri managed to deliver my parcel…
After Evri managed to deliver my parcel in the wrong place, I contacted Skinsider and Nick was very helpful. He managed to sent me a replacement the next day. Amazing customer service.
Order lost in transition/not being shipped
I can't say anything good about this company. Where to even start with? Ordered on the 22nd, had to challenge them for not shipping the order by the 26th of November. Then I waited until the 29th - usually Evri is pretty quick with delivering orders, never once they lost a package. I contacted Evri- they said they did not receive the package yet, that it is still with the sender. So I emailed Skinsider and they investigated and advised the parcel was lost. Who knows what the truth is? They refunded me immediately, however the fact stands that I did not have a positive experience with this company.

Resposta da Skinsider
Skinsider provides excellent customer…
Skinsider provides excellent customer service. They reply promptly and make sure any questions are sorted out quickly. I've had a great experience every time. Nick, in particular, has been amazing 🤩
I had an issue with one of the products…
I had an issue with one of the products I purchased and Nick at Skinsider never once made me feel like I was a problem. The issue was dealt with so quickly and I’m 💯 purchasing from them again because their customer care is insanely good l. Thank you Nick 🥰
Pipette on one of my products was…
Pipette on one of my products was damaged during transit. Excellent customer service, spoke to Nick via email. Was given a new product free of charge with no hassle.
Thank you so much! Will definitely be ordering again
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