SkinWraps Opiniões 

Resposta da SkinWraps

Há 3 dias

Thank you so much for your lovely review and recommendation, Joseph -- it's been a pleasure to help you with this custom print.

We’re so pleased to hear the print quality, fit and overall result exceeded your expectations.

Thanks again for choosing SkinWraps -- hope to see you again soon!

Resposta da SkinWraps

Há 6 dias

As a small family business, we take product quality seriously, so we are genuinely sorry this review was the first we heard that you were unhappy with your order, TW.

SkinWraps orders are produced in our Brisbane studio using premium 3M wrapping films and professional print equipment. We understand that sometimes the chosen design does not look or feel quite the way you expected once it arrives.

We wish you had reached out to us before leaving this review so that we could offer assistance.

Resposta da SkinWraps

Há 6 dias

Thank you so much, Hannah — we really appreciate your thoughtful review and your kind words.

We always try to check anything that looks unusual before production, especially with custom measurements, so it’s lovely to know that extra care was appreciated. It’s also great to hear the trackpad skin is working well for you.

Thank you again for choosing SkinWraps — we’d be very happy to help you again in the future.

Resposta da SkinWraps

Há 6 dias

Thank you, Wade — we really appreciate you choosing SkinWraps again and taking the time to leave such a detailed review.

We’re especially pleased to hear the application process felt forgiving, as ease of alignment is one of the reasons we use premium wrapping film. It’s wonderful to know your previous wrap protected the laptop so well too.

Thank you again for your continued support and recommendation.

Resposta da SkinWraps

Há 6 dias

Thank you so much, JP — we truly appreciate your thoughtful review and your continued support.

We know how important a polished, consistent brand presentation is for small businesses, so it means a lot to hear that your wraps have helped achieve that across your devices. Thank you again for trusting SkinWraps with your business branding — we’re grateful for the recommendation.

Resposta da SkinWraps

Há 6 dias

Thank you, Kat — we really appreciate you coming back to SkinWraps. It’s lovely to hear your skins have lasted well and that you love your custom skin. Thanks again for your support!

Resposta da SkinWraps

Há 6 dias

Thank you for your feedback. We’d like to clarify the order timeline, as some important context is missing from this review.

Your order was placed on 30 October using the standard post option. All SkinWraps orders are printed to order, and our displayed production time at the time of purchase was 3–6 business days. Handling time and estimated delivery times are noted in our store and again in the shipping confirmation email.

The MacBook skin was printed within the stated handling time and posted using the standard post service you selected, which had an estimated delivery time of 7–14 business days after dispatch.

When you contacted us on 13 November to request a refund, tracking showed your parcel was in transit with Australia Post and within the estimated delivery timeframe. We could not issue a full refund for an order that had already been printed, posted and was still travelling within the AusPost system.

While we could not refund the order mid-transit, we did offer the option for you to refuse the parcel so it could be returned to us at no postage cost to you. We also waived our usual change-of-mind restocking fee and confirmed we could issue a product refund once the order was returned.

As it turned out, the order was delivered within the estimated delivery time and our return/refund offer was not taken up.

We understand it can be frustrating when an order doesn’t arrive as quickly as hoped, which is why we offered to help with a fair option while the parcel was still on its way.

Resposta da SkinWraps

Há 6 dias

Great suggestions, Danielle — thank you for taking the time to leave a review.

We recommend that laptop skins sit slightly inside the edges of the lid to help minimise the chance of catching or lifting with prolonged use, so your point about considering the laptop colour when choosing a design is a helpful one.

SkinWraps skins are made from premium wrapping film, chosen for its flexibility, conformability and clean-removing adhesive. The air-release adhesive is designed to help air escape during application, allowing the skin to be gently positioned before firm pressure is applied to bond it to the laptop surface.

Because the film is flexible by design, it does need to be applied carefully to avoid stretching. We agree that taking your time with alignment makes a big difference to the final result.

That said, we would have welcomed direct contact before you left us a 2-star review. It matters to us when something hasn’t gone to plan, and we’ll always do our best to help where we can.

Resposta da SkinWraps

Há 6 dias

Thank you so much, Kel — we really appreciate your kind words and your continued support. It means a lot to know you’ve had such a positive experience with SkinWraps, and we’re grateful for the recommendation.

Resposta da SkinWraps

Há 6 dias

Hi Sam, we’re sorry the conversation came across that way, as it was never our intention to scold or dismiss your concern. Nick was trying to reassure you that the order was not missing pieces and that the skin supplied matched the back-only coverage purchased.

The Pixel 7 Pro skin was noted as a back skin only in the coverage section of the product page. We understand this may not have been the coverage you expected, which is why we provided a partial refund after you shared your concern.

We take customer feedback onboard and we made a conscious effort to review our phone skin templates, adding more coverage where possible for future models that we added to our store.