Sky New Zealand Opiniões 144

12 Sep: Used their app to pay my bill ($395). App crashed. Checked my bank. No money off. Checked app. Money still owing. Paid again. Crashed again. Logged into website. Account in credit by $395!
13 Sep: Called to ask for refund. Extremely rude and patronising person at helpdesk. Was told it will take 10-14 workdays to get my money back (when I missed a previous payment, after a single day, they added an $11 penalty to my acc!).
Was told to fill in an online form to request a refund. Did that and got an automatic reply that they will get back to me in 5 business days... been 11 business day now, and no follow-up, no reply, NOTHING!
Called again and explained that I need the money urgently. Was told that they never said 14 days, but it'll be a max of 10 work days. Got aggitated and demanded to speak to a senior staff member. Was told someone will call me before 5.
14 Sep: My bank asked for an email that states that I'll get the money back, then they'll help me out. Asked Sky for this. Nope. Can't be done.
16 Sep: Got a call from a woman who claimed to be a "senior agent" (what the ??? - FBI?). Refused to send me an email. Said that she'll call my bank and talk to them. I asked who she was going to talk to. She got agitated and said "we know what we're doing. we know who to talk to".
Again was told that I am lying, that no-one would say it will take 14 working days - it will only be 10.
20 Sep: Called my bank. Was told no-one called - it would have shown on my file if they did.
28 Sep: (11 working days - no refund). Called sky. Was told by "Maria" (she refused to give her last name, after I told her I'm recording the call) that it will take up to 14 working days to get my refund!!!
I cancelled all my sky subscriptions (basic, entertainment, sport, movies and high-speed fibre internet). BUT you have to give 30 days notice!!!!!
I shall NEVER use them for ANYTHING again!!!!!

Don’t get the new white sky box it is absolutely rubbish, very very slow, doesn’t record all the time and when it does record it only does it for 5 minutes at a time, Stick with the old box until they get their stuff sorted which will probably be years away as Sky is hopeless

Sky disgusts me and they should be fined for their monopolistic extortion of the NZ market!!! They have a monopoly of the V8 Supercars (V8S) in NZ. V8S online streaming option 'Superview' is blocked in NZ. Our only option is to watch V8S on Sky, but in order to do that we are forced to buy their other content packages that we don't want or need. This is anti-competitive and EXTORTIONATE!!! To put it another way, imagine there is only one store in NZ that sells pants, however theres a twist, this shop will only sell you a pair of pants if you also buy a shirt. This is exactly what SKY and V8S are doing to the NZ market. We are being screw*d. Although I have a subscription, I can't watch Sky at my bach unless I pay more. Sky's content is old and forever on repeat...over and over. If you want to watch a decent/recent movie you have to pay again at box office. Sky deleted National Geo a few months ago but no reduction in fees for that package??? When customers signed up to pay a certain amount for certain content, then they remove some content, then customers are not getting what they paid for = rip off!!! Sky was sold to NZ as add-free content but now there are more adds on Sky than regular TV??? I can subscribe to Netflix, Prime Video, and Neon for less than $40 per month, the content is so much better, aand I can watch from home or the bach without having to pay again. Bye bye Sky, you're quite pathetic and well behind the times. Cancelled both subscriptions and you will never see another dollar from me. Only a matter of time before the rest of your customer base wakes up to you rip-off approach to the NZ market!!!