Sky America Opiniões 

Resposta da Sky America

16/06/2024

Dear Chioma,

Thank you for taking the time to share your positive experience with us. We are delighted to hear that Nathan provided you with excellent customer service.

At Sky America, we strive to ensure our customers receive the highest level of care and support. It’s wonderful to know that Nathan was patient, detailed, and dedicated to finding the best options for you.

Your feedback is greatly appreciated, and we will make sure to pass on your kind words to Nathan and the rest of our team. We look forward to serving you again in the future.

Best regards,
Customer Care
Sky America

Resposta da Sky America

20/03/2024

Dear Alicia,

Thank you for taking the time to share your feedback with us. We're delighted to hear that Alvin provided you with helpful assistance and ensured you secured a good deal for your ticket. Providing exceptional service is our top priority, and we're pleased to know that Alvin lived up to your expectations.

We sincerely apologise for any inconvenience you experienced with our email system. Rest assured, we take your concerns seriously and are actively working to address any issues to ensure a seamless booking experience for all our customers. Your feedback helps us improve, and we appreciate your understanding in this matter.

Thank you for choosing Sky America, and we look forward to serving you again in the future.

Best regards,
Manager
Sky America

Resposta da Sky America

20/03/2024

Dear Robin,

Thank you for taking the time to share your experience with us. We're delighted to hear that Alvin provided you with exceptional assistance in finding the best deals for your flights to America, as well as for internal flights within America.

At Sky America, we strive to ensure that our customers receive top-notch service and the best possible deals for their travel needs. It's wonderful to know that Alvin went above and beyond to meet your expectations.

Thank you for choosing Sky America for your travel needs. We look forward to serving you again soon.

Best regards,
Manager
Sky America

Resposta da Sky America

20/03/2024

Dear Kirsty Railway,

Thank you for your kind words! We're delighted to hear that you had a positive experience with our service. Providing excellent customer service is our top priority at Sky America.

If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're here to ensure your travel plans go smoothly and are always happy to help.

Thank you for choosing Sky America, and we look forward to serving you again in the future.

Best regards,
Manager
Sky America

Resposta da Sky America

Actualizada a 29/03/2024

Dear Mike,

At Sky America, our top priorities are our customers' safety and satisfaction.

Rest assured, as a member of CAA and with our ATOL license since 2018, along with our affiliation with the Travel Trust Association, we are a reputable and trustworthy travel agency.

Your concerns regarding the security of online transactions are valid, and we appreciate you highlighting the importance of using reputable and trustworthy travel agents. We assure you that we adhere to industry standards and regulations to protect our customers' information and provide a safe booking experience.

If you have any further questions or would like to discuss this matter in more detail, please don't hesitate to contact us directly. We are committed to addressing any concerns and ensuring the integrity of our services.

Thank you for bringing this to our attention, and we apologise for any confusion or inconvenience caused.

Best regards,

Manager - Customer Care Department
Sky America

Resposta da Sky America

20/03/2024

Dear Mel,

Thank you for sharing your recent experience with us. We're delighted to hear that Nathan was able to assist you in renewing your confidence in travel companies and providing you with exceptional service.

Ensuring our customers feel supported and confident in their travel arrangements is of utmost importance to us at Sky America. It's heartening to know that Nathan's helpfulness, kindness, and patience made such a positive impact on your booking experience.

We're delighted to hear that Nathan was able to assist you in finding the right dates and airlines for your upcoming trip to the USA to visit your children and granddaughter. If you have any further questions or need assistance, please don't hesitate to reach out to us. We're here to make your travel plans as smooth and stress-free as possible.

Thank you for choosing Sky America, and we look forward to welcoming you on board for your trip later this year.

Best regards,

Manager
Sky America

Resposta da Sky America

14/09/2023

Dear Mariama,

Thank you so much for taking the time to share your wonderful 5-star review of Sky America!

Delivering exceptional customer service and maintaining open and effective communication are among our top priorities, and it's fantastic to hear that you found them to be outstanding. Your satisfaction is of utmost importance to us, and we're delighted that we could meet your expectations.

If you have any further feedback or if there's anything else we can assist you with in the future, please do not hesitate to reach out. We are here to make your travel experiences as seamless and enjoyable as possible.

Once again, thank you for choosing Sky America, and we look forward to serving you on your future travel adventures.

Warm regards,
Customer Care Manager
Sky America

Resposta da Sky America

13/07/2023

Dear John,

Thank you for taking the time to provide your feedback regarding your experience with Sky America. We sincerely apologise for any inconvenience caused.

We would like to clarify that our website is currently not live and bookable. The prices displayed on the website are subject to availability, and we understand that the difference in price you encountered was disappointing. We apologise for any confusion or frustration this may have caused.

When proceeding to the next page by clicking on 'Continue,' important information is provided regarding seat availability and the booking process. We recommend contacting us directly to check availability and make a booking for the selected flight and fare. Due to the limited number of seats available for a specific fare on particular dates, it is possible that higher fares may be offered when the seats become sold out for those flights and dates. Alternatively, we may provide you with alternate flight options or dates based on the availability status of the flights.

If there's anything else we can assist you with please don't hesitate to contact us directly. We value your feedback and the opportunity to address your concerns.

Once again, we apologise for any inconvenience caused, and we appreciate your understanding.

We hope to have the opportunity to serve you better in the future.

Best regards,
Customer Care
Sky America

Resposta da Sky America

29/06/2023

Dear Josev,

Thank you so much for your wonderful review! We're pleased to hear that you had a pleasant experience with SkyAmerica, especially with the assistance of Rachel. Providing exceptional customer service is at the heart of what we do, and we're delighted to know that Rachel went above and beyond to make your enquiries and booking process enjoyable.

Your gratitude means a lot to us, and we're grateful for the opportunity to serve you. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again soon.

Best regards,
Team SA

Resposta da Sky America

29/06/2023

Dear Fiona,

Thank you for taking the time to share your experience with Marvin and Bella!

We're sorry to hear about your previous bad experience elsewhere, but we're thrilled that Marvin and Bella were able to turn things around for you. Providing great service and ensuring customer satisfaction are our top priorities, and we're glad they went the extra mile to assist you until everything was sorted.

We appreciate your kind words and are delighted to know that you had a positive experience. We look forward to serving you again in the future.

Best regards,
Team SA

Resposta da Sky America

29/06/2023

Dear Paul,

Thank you for your kind words about Austin!

We're delighted to hear that he provided you with excellent assistance and made the flight booking process easy for you. We pride ourselves on having a helpful and knowledgeable team that goes above and beyond to ensure our customers have a seamless experience. If there's anything else we can assist you with or if you have any further questions, please don't hesitate to let us know.

We appreciate your feedback and hope to serve you again in the future.

Best regards,
Team SA