Avoid this casino. When it comes time to withdraw your winnings, expect delays, repeated requests, and endless excuses. My withdrawal has been rejected multiple times despite following their instructi... Ver mais
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Worst platform I have ever come across. All the bonuses on their website won't work. Spoke to someone about it on their live chat. She said because i had a duplicate account. Like how the he'll would... Ver mais
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solid casino with a quick and easy registration process. The game design and graphics are really appealing, making the experience enjoyable right from the start. There’s a wide range of games, and eve... Ver mais
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This used to be my favourite online casino but lately withdrawals take a long time to be processed and since I have VIP status they are supposed to be even faster, they were always paid within an hour... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Skycrown Capital Management is a Swiss-based open public fund. We offer our members the opportunity to participate in a private equity investment pool in real time, directly through our online platform.
Informações de contacto
Curaçao
- skycrown.com
1,6
Muito mau
347 opiniões
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
STAY AWAY FROM THESE SCAMMERS....these…
STAY AWAY FROM THESE SCAMMERS....these people are scammers. please stay away from them. I have filled an ongoing investigation on this casino as i am typing this REVIEW as funds had dissapearred from my account amounting to $1500 without my approval. from some al hoora account which is apparently registered to skycrown.
10 de julho de 2024
Opinião espontânea
Resposta da Skycrown Casino
Dear Anica,
We are deeply concerned to hear about your recent experience and apologize for any distress this has caused you. Ensuring the security and satisfaction of our customers is our top priority.
We would like to inform you that it is not possible to withdraw funds to other addresses, etc., as we can only withdraw funds based on the information you provided to confirm your account.
Please, contact us via the following email: support@skycrown.com or via live chat, to resolve your issue.
Thank you for bringing this matter to our attention. We look forward to resolving it to your satisfaction.
Best regards,
SkyCrown Casino Team
This casino will not stop taking…
This casino will not stop taking unauthorized withdrawals from my account in increments of $1.97.Sometimes its to the value of $5 and other times it could be as high as $19.What amazes me is they manage to take my debit card into debit when there is no money in there and I can not even do that.I have brought the issue up with them several times yet it keeps happening.
NOT HAPPY JAN
16 de julho de 2024
Opinião espontânea
Resposta da Skycrown Casino
Dear Troy,
Thank you for bringing this matter to our attention. We are genuinely sorry to hear about your experience and understand your frustration.
We want to assure you that unauthorized transactions are taken very seriously at our casino. We have stringent security measures in place to protect our customers' accounts and financial information.
To resolve your issue, we kindly recommended contact us via the following email: support@skycrown.com or via live chat.
Thank you for your understanding and patience.
Best regards,
SkyCrown Casino Team
The worst casino - untrustworthy
The worst casino! I have been trying to withdraw my winnings for 12 days and every withdrawal method I have tried the withdrawal has been cancelled by Sky crown saying it is because of technical issues. They never have technical issues when you make a deposit but every method of withdrawal hasn't worked. Support@skycrown has been useless! I don't think I will ever be able to withdraw my winnings.
13 de julho de 2024
Opinião espontânea
Resposta da Skycrown Casino
Dear Paula,
We sincerely apologize for any negative experience you had with our casino. We greatly appreciate your feedback as it helps us improve our services.
The technical issues you encountered are caused by problems on the payment provider's side, and unfortunately, this is out of our casino's influence.
We recommend trying alternative withdrawal methods available to you:
- Skrill.
- Mifinity.
Please note that the verification process before withdrawal is mandatory to ensure that funds are sent to the correct recipient. Also, all requirements for the requested documents must be strictly observed.
To resolve your issue, we kindly recommended contact us via the following email: support@skycrown.com or via live chat.
Thank you for your understanding and patience.
Best regards,
SkyCrown Casino Team
Scam they wouldn't let me withdrawal my…
They wouldn't let me withdrawal my money, they rang me to offer a 300 spin bonus and then denied it.
My account was verified I'd withdrawn in the past.
Putrid customer service. Told me to transfer to a scam app mifinity. Then told me to deposit $300 to withdrawl from them into my bank. Con artist site.
30 de junho de 2024
Opinião espontânea
Resposta da Skycrown Casino
Dear Graham,
Thank you for taking the time to provide your feedback. Your comments are invaluable to us as we continually strive to improve our services. We sincerely apologize for any negative experiences you may have had at our casino.
We would like to inform you that our casino does not make phone calls with bonus offers. All promotional offers are sent from our official email address and can be accessed through the provided links or by using the specified bonus codes.
Unfortunately, when a particular payment method is unavailable for withdrawals due to technical reasons, we are unable to influence this directly. In such cases, we recommend making a minimal deposit using an alternative payment method and verifying it. Please be assured that all payment providers available on our site are reputable and widely used.
Also, our verification process adheres to industry standards and is designed to protect both the casino and the player, ensuring that funds are sent to the correct recipient. This process is crucial for maintaining the security and integrity of our transactions.
If you still have questions or suggestions, please do not hesitate to contact us again. We are always happy to assist you and resolve any issues you may have.
Best regards,
SkyCrown Casino Team
I signed up,made a deposit,they took my…
I signed up,made a deposit,they took my money and disabled my account!,didn't get to play any games!! Already reported it to my bank,they're launching an investigation as I write this review.
27 de junho de 2024
Opinião espontânea
Resposta da Skycrown Casino
Dear Tania Kaa,
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and distress caused by your account being disabled after making a deposit. This is not the experience we want for our players.
Account security and compliance are paramount to us, and occasionally accounts may be disabled if you asked support team to do it or if it happens without your request it could be for verification or security reasons. We understand how frustrating this situation is, and we want to resolve it promptly.
Please contact our support team at support@skycrown.com with your account details so we can investigate and address this issue as soon as possible.
We appreciate your patience and understanding.
Best regards, SkyCrown Casino Team
Chat is automated you go around in…
Chat is automated you go around in circles for basic info.then they say use whatsup to contact vip manager.last time I deposited kept going through a Chinese site for deposits??? 7 months to verify now today 10 o/o Cashback... can't even load casino
1 de junho de 2024
Opinião espontânea
Resposta da Skycrown Casino
Dear Maureen Low,
Thank you for taking the time to share your feedback. We apologize for the negative experience you have had with our chat support and deposit process. We understand how frustrating it can be when you encounter these issues.
Our goal is to provide efficient and effective support, and we regret that our automated chat did not meet your expectations. We will look into improving this service to better assist our players. Additionally, we understand your concerns regarding the deposit process and are working to streamline and secure all transactions.
Regarding your verification delay and the recent cashback issue, we want to resolve these problems promptly. Please contact our support team at support@skycrown.com with your account details, and we will investigate these matters urgently.
Your feedback is invaluable in helping us improve our services. Thank you for your patience and understanding.
Best regards,
The SkyCrown Team
Very disappointed
Very disappointed, have a lot of great games but when it comes to withdrawing it’s horrible, I have withdrawed 900 and they say it will take 24 hours for the funds to appear in my account, it has now been 3 days and no where to be been, they have said that they are awaiting on my bank to approve the money but I call the bank and they can’t see anything about it? Not sure what the go it but something seems fishy.
20 de junho de 2024
Opinião espontânea
Resposta da Skycrown Casino
Dear Kyle Giovanniello,
Thank you for sharing your experience. We sincerely apologize for the frustration and inconvenience you have encountered with your withdrawal process.
Please note that verification is an important step to ensure the security of all transactions. It's crucial to complete the verification process correctly before withdrawing funds. Additionally, while we aim to process withdrawals within 24 hours, there can sometimes be delays due to the bank’s processing time, which is beyond our control.
We would like to assist you in resolving this issue as quickly as possible. Please contact our support team at support@skycrown.com with your account details, and we will look into this matter urgently.
Thank you for your patience and understanding.
Best regards, SkyCrown Casino Team
No support, deposit not credited to my account
Edited to add* The team cancelled my deposit and didn't reply to my request about where my money went then a day later my deposit was credited to my account. So I've upgraded from 1* the experience has been very unpleasant and I doubt I'll play with them again
I made a deposit but they did not credit it to my account. Have contacted support 6 times with no response. It was my first deposit with the site.
7 de junho de 2024
Opinião espontânea
Resposta da Skycrown Casino
Dear Nic A,
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced with your deposit and the lack of support response. We understand how frustrating this situation must have been for you, especially as a first-time user.
We are glad to hear that your deposit has finally been credited, but we regret that it took longer than expected and that you did not receive timely communication from our support team. Your feedback is invaluable, and we are taking steps to ensure this does not happen again.
To resolve any further issues or to provide additional assistance, please contact our support team at support@skycrown.com. We are here to help and want to ensure a smoother experience for you in the future.
Thank you for your patience and understanding.
Best regards, The SkyCrown Team
Too much information needed for…
Too much information needed for verification. Which I think is too risky.
24 de maio de 2024
Opinião espontânea
Resposta da Skycrown Casino
Dear Fernando abanto,
Thank you for your feedback. We apologize for any inconvenience you experienced during the verification process.
At Skycrown Casino, we prioritize the security and safety of our players. The information requested during verification is essential to comply with regulatory requirements and to ensure a safe and secure environment for all users. We understand that this may seem cumbersome, but these measures are in place to protect your account and personal information.
If you have any specific concerns or need further assistance, please do not hesitate to reach out to our support team at support@skycrown.com. We are here to help and ensure that your experience with Skycrown Casino is a positive one.
Thank you for your understanding and cooperation.
Best Regards, Skycrown Casino Team.
Withdrawal Nightmare, Communicatiom nightmare, Skycrown the worse online casino ever
Much like the last person's review, I too have had nothing short of a painstaking process to withdraw money I won fair and square. It's evident my so called VIP'Manager wants to do anything but help the process. They continue to ask for further documentation for another verification process but, they then ask you for transactions that were made on say, 2pm of the 11 you fjmind fb e they asked for the xe try to get crafty by asking tou for s when i too had a few easy withdrawals earlier this year, my VIP manager was very communicative amd prompt with her Whatsapp replies but, ever since I have made attempts at withdrawing this money it takes up to 14 hours and more just to get a condascending response. She is very short with information when she does finally reply also. I confessed to her my mental illness of chronic PTSD that i'm suffering mental anguish from all this with-holding procedure and she expressed a minor feelingof remorse for me but then proceeded to ask me outright what had i experienced to have contracted the illness which is a very personal to ask anyone. They keep prolonging the procedure because they want me to put the money back through... I can tell you this for certain I will NEVER EVER put a cent through Skycrowns casino EVER AGAIN. If you want to play an online Casino and withdraw money when you've earned it or it belongs to you, then play anywhere and STAY RIGHT AWAY FROM SKYCROWN
15 de maio de 2024
Opinião espontânea
Resposta da Skycrown Casino
Dear Rhett Hawksford,
Thank you for sharing your feedback with us. We sincerely apologize for the difficulties you've experienced with your withdrawal process and communication with our team. Your experience does not reflect the standard of service we strive to provide at Skycrown Casino.
We understand how frustrating and distressing these delays and communication issues can be. Please know that your concerns are taken very seriously, and we are committed to resolving this matter as quickly as possible.
We want to ensure that all necessary documentation and verification processes are handled efficiently to prevent any unnecessary delays. Our goal is to make your gaming experience enjoyable and hassle-free. We apologize if our communication has fallen short of your expectations and for any insensitive questions that may have been asked during your interaction with us.
To address your specific case and expedite the resolution process, we kindly request you to contact our support team directly at support@skycrown.com. Please provide them with all relevant details of your issue, and we will prioritize your request to ensure a swift resolution.
Again, we apologize for any inconvenience this situation has caused and appreciate your patience as we work to improve our services. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.
Sincerely, The Skycrown Casino Team
Im glad I saw the comments before I…
Im glad I saw the comments before I signed up. Sitting here everyone's reviews because I'm bored and I definitely believe the people over the company. Looking all the replied as well is mainly copy and paste I assume it's just A.I replying to everyone. But seeing these comments of what people are saying one of the reasons why governments ban them in countries.. So glad I never signed up. If your an Aussie, Lukki is pretty good, they don't beat around the bush when it comes to verification and withdrawals. And they actually have decent reviews
7 de maio de 2024
Opinião espontânea
Resposta da Skycrown Casino
Dear Kyle,
Thank you for taking the time to share your thoughts, even though we regret that your experience with us has not been positive.
We understand that online reviews are an important resource for potential players, and we take all feedback seriously. While we are disappointed to hear that you have chosen not to sign up based on the comments you've seen, we respect your decision and appreciate your honesty.
Regarding your concerns about our responses being automated, we want to assure you that each message from our support team is personalized and crafted to address the specific needs of our players. However, we acknowledge that there may be room for improvement in our communication, and we will take your feedback into consideration as we strive to enhance our customer service experience.
If you ever reconsider joining our platform or if you have any further questions or concerns, please don't hesitate to reach out to our support team at support@skycrown.com. We are here to assist you in any way we can and to provide you with the information you need to make an informed decision.
Thank you again for your feedback, and we wish you the best of luck in your online gaming endeavors.
Best Regards, SkyCrown Casino Team.
Absolute thieves
Absolute thieves!
Deposits appear as rejected on the platform however are still withdrawn from my account.
Going around in circles with customer support to rectify the problem. It's clear they have no intention on ever fixing the issue.
DON'T USE. CRIMINALS
6 de maio de 2024
Opinião espontânea
Resposta da Skycrown Casino
Dear Adam,
We are deeply sorry to hear about the issues you have encountered with our platform. Your feedback is invaluable to us, and we take your concerns very seriously.
First and foremost, we want to assure you that we prioritize the security and integrity of our platform above all else. Any discrepancies in deposit transactions are thoroughly investigated, and we are committed to rectifying any errors promptly.
We apologize for any inconvenience you may have experienced with our customer support. Rest assured, we are dedicated to providing timely and effective assistance to all our users. We understand the frustration caused by unresolved issues and are determined to address them swiftly.
We kindly request that you reach out to our support team at support@skycrown.com with detailed information about your situation. Our team will investigate the matter thoroughly and work diligently to find a satisfactory resolution for you.
Once again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention. Your satisfaction is our top priority, and we are committed to ensuring that your experience with us is nothing short of excellent.
Best Regards, SkyCrown Casino Team.
Misleading
I'd like to state that on skycrowns FAQ it claims that "ALL" withdrawals will be processed within an hour most within 15 mins as of now mine is well over that thus is misleading information and should not be advertised by the casino if it cannot adhere to the time frames that they themselves state
Edit . Stay away from this casino as stated many times in reviews withdrawal is a nightmare even after being full verified run you round in circles saying technical error on there end unable to withdraw with the same method you deposit with then ask for more documents to verify new withdraw method they make you use. Very dodgy business
3 de maio de 2024
Opinião espontânea
Resposta da Skycrown Casino
Dear Brett Gilly,
Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience you've experienced regarding the processing time of your withdrawal.
We understand the frustration caused by discrepancies between the advertised withdrawal time frames and the actual processing times. While we strive to process all withdrawals promptly and within the time frames stated in our FAQ, there may be instances where delays occur due to various factors, such as verification processes or technical issues.
We acknowledge that the information provided in our FAQ should accurately reflect our services, and we apologize if this has not been the case in your experience. Rest assured, we are continuously working to improve our processes and ensure that our services meet the expectations of our players.
To address your specific concerns and assist you with your withdrawal, we kindly ask you to contact our support team at support@skycrown.com. Our dedicated team will investigate your case and provide you with the necessary assistance to resolve the issue as quickly as possible.
Once again, we apologize for any inconvenience this may have caused, and we appreciate your patience and understanding as we work to rectify the situation.
Best Regards, SkyCrown Casino Team.
Good games only issue is the loyalty program.
I've just closed my account with this casino. Be careful, they have a loyalty program to which your rewards ususally automatically gets credited to. But not this casino, they expect you to spend a sh#tload of money and whatever rewards you are entitled to, they will not give it to you until you have completed the wagers of any other bonus and you won't get those rewards until you tell them to which is a total rip off. They do not have an automated process which means you can forget about any bonuses owing to you unless you inquiry. Glad to see the back of this casino.
EDIT: Thank you Skycrown Casino for your reply and apology. I really appreciate it. That's the only issue I have and I have changed the rating to 4 stars as the games were really good. Thanks again.
30 de abril de 2024
Opinião espontânea
Resposta da Skycrown Casino
Dear Syriamber,
Thank you for bringing your concerns to our attention, and we're sorry to hear about your dissatisfaction with your experience at our casino.
We take feedback seriously as it helps us improve our services, and we apologize for any inconvenience caused. Regarding the issues you've mentioned with our loyalty program and bonus rewards, we strive to provide transparency and fairness to all our players.
We understand your frustration, and we'd like to clarify that while some rewards are automatically credited, there are certain bonus terms and conditions, including wagering requirements, that must be met before the rewards can be redeemed. We apologize if this process was not made clear to you, and we're continuously working to improve our communication with our players.
In order to assist you further and address any outstanding concerns, we encourage you to reach out to our support team at support@skycrown.com. Our dedicated team is available to assist you with any inquiries or issues you may have regarding bonuses or rewards.
Once again, we apologize for any inconvenience you've experienced and appreciate your feedback as it helps us enhance our services for all our players.
Best Regards, SkyCrown Casino Team.
Avoid at all costs
Avoid at all costs.
You would honestly presume this entire business model is a scam from the ground up. As other reviewers have mentioned withdrawing funds is ridiculous. It's nowhere near as straightforward as you would expect and I was even told that despite depositing cash with my debit card, that withdrawing would be unavailable and that I would have to deposit even more money my actual bank account and jump through more hoops to get THAT payment method verified.
It's an absolute sham.
23 de abril de 2024
Opinião espontânea
Resposta da Skycrown Casino
Dear Ricardo Manning,
We are deeply sorry to hear about your negative experience with our platform. Ensuring a smooth and transparent process for our players is of utmost importance to us, and we apologize if we fell short of your expectations.
Regarding the withdrawal process, we understand your frustration and would like to assure you that we take all feedback seriously. Our verification procedures are in place to maintain the security and integrity of our platform, but we understand that they may be perceived as cumbersome at times. We are continually working to streamline these processes to provide a better experience for our users.
If you are encountering any specific issues or require assistance, we encourage you to reach out to our support team at support@skycrown.com. We are committed to resolving any concerns you may have and ensuring that your experience with us is a positive one.
Thank you for bringing these issues to our attention, and we hope to have the opportunity to regain your trust in the future.
Best Regards, SkyCrown Casino Team.
DO NOT USE SKYCROWN
DO NOT USE SKYCROWN. They do not allow you to withdraw your deposits. I’ve used multiple withdrawal methods and every single one gets rejected even though all the verification information has been supplied and verified. IT IS A SCAM.
4 de abril de 2024
Opinião espontânea
Resposta da Skycrown Casino
Dear Jordan Oellermann,
Thank you for reaching out and sharing your concerns regarding your experience with SkyCrown Casino. We apologize for any inconvenience you've encountered in your withdrawal attempts.
We'd like to clarify that our withdrawal policy requires players to meet a wagering requirement of x3 on their deposited amount before initiating a withdrawal. This means that players need to play through their deposit amount three times before being eligible to withdraw funds. This policy is in place to prevent abuse of our withdrawal system and ensure fair play for all our users.
Additionally, if there are any issues or aspects of our platform that you find unsatisfactory, we encourage you to reach out to our customer support team and request a refund, stating the reason for your request. It's important to note that if a refund request is made, it's advisable not to use the funds in question while the request is being processed.
Our dedicated support team is available to assist you with any queries or concerns you may have. Please feel free to contact them at support@skycrown.com, and they will be more than happy to assist you further.
Once again, we apologize for any inconvenience caused and appreciate your understanding of our policies. We value your feedback and are committed to providing a positive gaming experience for all our users.
Best Regards, SkyCrown Casino Team.
Withdrawing funds is a nightmare
I had a very bad experience with SkyCrown before and after some months tried them again using Skrill as deposit method and when it came to making my withdrawal, it was quick after they verified my Skrill account. Now, a month later I decided to use SkyCrown again thinking they now have their act together. Deposit made by Skrill and withdrawal to Skrill again. I deeply regret going back to SkyCrown because my withdrawal has been pending for more than 48 hours. No explanation, nothing from SkyCrown.
I contacted them via LiveChat and a very unhelpful Ashley told me their finance department verifies each cashout and that my cashout is in the queue and i should wait 'a bit longer' which I found very offensive and unprofessional. What is a 'bit longer' What frustrates me is that other websites are transparent and quick with withdrawals. To those who've had successful withdrawals with SkyCrown, they suck you in with 2 or 3 successful withdrawals and then after that they just screw you over and will either cancel your withdrawals demanding further verification or will leave your withdrawal pending hoping you'll cancel it and use the money in their casino.
I want them to respond to me in public why my withdrawal for a couple of hundred dollars is still pending with no explanation almost 72 hours later. Its not like I deposited thousands and I'm trying to withdraw thousands. SkyCrown claim cashouts are processed in order and depending on work load on their finance department. Why are you operating a casino if you can't deal with processing payments on time!! I was assigned a VIP host called "Sam". How convenient that I can't contact "Sam" now.
They will screw you over for a few hundred dollars even if you've been their customer for a while. I've learnt my lesson and after my withdrwal is hopefully processed by SkyCrown, i will stick to more trustworthy sites such as Wildz and Jackpotcity.
29 de março de 2024
Opinião espontânea
Resposta da Skycrown Casino
Dear Maggie Gee,
Thank you for sharing your experience with SkyCrown Casino. We sincerely apologize for the inconvenience and frustration you have encountered regarding your recent withdrawal.
We understand the importance of timely withdrawals and strive to provide our customers with efficient service. We regret to hear that your withdrawal process did not meet your expectations on this occasion.
Our finance department does indeed verify each withdrawal request to ensure security and compliance with our policies. However, we acknowledge that the delay in processing your withdrawal and the lack of communication regarding its status were unacceptable.
We have taken your feedback seriously and are actively working to improve our processes to prevent similar issues from occurring in the future. Transparency and professionalism are core values at SkyCrown, and we are committed to upholding these standards in all interactions with our customers.
We kindly ask for your patience as we investigate the specifics of your case and expedite the processing of your withdrawal. In the meantime, if you require any further assistance or clarification, please do not hesitate to contact our support team at support@skycrown.com. We are here to help resolve any outstanding issues promptly.
Once again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention. We value your patronage and hope to regain your trust in SkyCrown Casino.
Best Regards, SkyCrown Casino Team.
Withdrawal
Trying to withdraw funds is harder than pulling teeth.
I've uploaded all my verification as required.
But still its not acceptable.
My licence, my billing address, my bank account. My card ID. And did I say, they ask for a full statement page of the bank account, stating full name address and bank account number, all with the bank logo. Told to supply all four corners of the statement page in a pdf including proof of deposit ! seriously, My details are already recorded! and there's a record of the deposit. Why can I not withdraw ? my winnings.
But their happy to take my money. But not happy to let the winner withdraw it. I spoke with a team member of the casino called Ashley. She was rude
& not helpful 😒.
How many forms of ID does one need to withdraw winning.
When a player needs next to none for them to take the money.
Worse verification process I've ever dealt with. Not even the tax department is this uncooperative. I wonder if it has anything to do with the sum of money that was won. Commonsense would tell most ppl to withdraw the $$. Did I write an email to the manager yes I did. Did I get a suitable answer? no I didnt. lol. My question was, Can I send the four corners? minis my bank balance. Can this be blacked out? I received an email back stating all the rules. And reminded they have the power to close the account. I checked to see if I was able to close the account? Nope, one has to contact the management. All I want is to black out my balance more than anything else. A full page of statement gives them more than what's required and what's not their concern.
22 de março de 2024
Opinião espontânea
Resposta da Skycrown Casino
Dear Rose Holland,
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience or frustration you experienced regarding your withdrawal process at SkyCrown Casino.
We understand that withdrawal procedures are crucial for our players, and we strive to make this process as seamless as possible. We're sorry to hear that you encountered difficulties in withdrawing your funds despite providing all the necessary verification documents. Rest assured, we take such matters seriously and are committed to improving our services based on your valuable input.
Regarding your interaction with our team member, Ashley, we extend our apologies for any rudeness or lack of assistance you perceived. We aim to provide courteous and helpful customer support at all times, and we will address this matter internally to ensure better service in the future.
In terms of the verification process, we prioritize the security and integrity of our platform, which may require certain documentation to be provided for withdrawals. However, we acknowledge your concerns and will review our procedures to see where improvements can be made to streamline the process without compromising security.
We encourage you to reach out to our support team directly at "support@skycrown.com" so that we can assist you further with your withdrawal and address any outstanding issues promptly.
Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding as we work to enhance your experience at SkyCrown Casino.
Best Regards, SkyCrown Casino Team
Excellent Casino
I've seen bad reviews about this casino but honestly cannot fault it one bit, I signed up yesterday, had a nice win today, verification took about an hour and funds were in my account within the next hour, The lay out is fantastic, when you exit a game you go back to where that game was so you don't have to scroll down again and again to get past that game unlike other casinos which make you go all the way back to the top which is very annoying to me, Excellent live chat support also, you won't be disappointed, its definitely worth a try 👍
17 de março de 2024
Opinião espontânea
Resposta da Skycrown Casino
Dear Patrick McDonnell,
Thank you so much for taking the time to share your positive experience with Skycrown Casino!
We're thrilled to hear that you found our casino to be excellent in every aspect. Providing a seamless and enjoyable gaming experience for our players is our top priority, and we're delighted that you appreciated features like the quick verification process, efficient fund transfers, and user-friendly layout.
It's wonderful to know that you found our live chat support to be excellent as well. We strive to offer prompt and helpful assistance to all our players whenever they need it.
Your recommendation means a lot to us, and we're grateful for your trust and confidence in Skycrown Casino. We're committed to maintaining the highest standards of service and ensuring that every player has a positive and rewarding experience with us.
If you ever have any questions, concerns, or feedback, please don't hesitate to reach out to our support team at support@skycrown.com. We're here to assist you in any way we can.
Thank you again for choosing Skycrown Casino. We look forward to serving you and providing you with more enjoyable moments in the future.
Best Regards, SkyCrown Casino Team.
Verification is nightmare that don't end
Experience the game fabolous however you will never be able to withdraw your money.
I've give every documents needed so far but they still don't want to validate my account.
Every time I give a document they are asking for another document which make me think about the legitimacy of this casino online.
I've given a lot of personal information which could be corrupted now.
If this a legit casino please validate my account otherwise it's means that it's a scam and I will give everything to make you shut down.
12 de março de 2024
Opinião espontânea
Resposta da Skycrown Casino
Dear Jutsu Drip,
Thank you for bringing this matter to our attention. We're sorry to hear about the inconvenience you've experienced with the verification process.
We understand the frustration caused by delays in verifying accounts. However, please rest assured that our verification procedures are in place to ensure the security and integrity of our platform and to comply with regulatory requirements.
We apologize for any inconvenience caused by the repeated requests for additional documentation. We strive to make this process as smooth as possible for our users, and we will review our procedures to ensure they are efficient and effective.
We value your trust and take the security of your personal information seriously. Rest assured that all information provided is handled with the utmost confidentiality and is only used for verification purposes.
For further assistance with your account verification, we recommend contacting our support team via email at support@skycrown.com. Our dedicated team will be more than happy to assist you and address any concerns you may have.
Thank you for your understanding and patience.
Best Regards, SkyCrown Casino Team.
A Experiência Trustpilot
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