skyslope.com Opiniões 

Skyslope was great six years ago, but now they are the worst of the bunch for transaction management. Service is flat out nonexistent unless you are adding a product and billing might as well rename themselves the robbery dept. Take my advice and thank me later or give these crooks your money and suffer later, your choice.

I hired a TC from SkyTC, they have a non-refundable onboarding fee of $150. The TC they have assigned to me is unresponsive and I have transaction that require diligence and quick response and here I need to chase them and the management. The management has no intention to resolve such issues and they say I signed the non refundable agreement and hence I can't do anything. Stay away from this company

Ive been an agent with my current co for about 5 years, Until last 2024 ( I believe), Digisign was included in my brokerages monthly dues. Since them we have been required to pay. I paid for 24 and 25 with a debit card and there was no mention of ACH or re accruing payment. I believe my first year was $35 , then in 2025 it was increased to $65. Out of no where they billed my ( believe it or not ) expired debit card $75 for the new year. I NEVER authorized this. I immediately reached out to customer service saying that I am no longer in need of the service and please refund the $75 ASAP. Their claim is that they send a heads up email about a week before - ended up in spam, and that they dont issue refunds. After numerous emails and leaving them very assertive voicemails (they simply never pick up) they offered me a 1/2 refund. I replied with "why would I settle for 1/2 ?" via email. I said that if they can send me a paper trail of me agreeing to the charge, I would look it paying. Hysterically they sent me of their page with my name and nothing selected. I responded with " you just proved my point". I have reached out to my bank and after 2 calls into their customer service and an hour and a half of my time, the bank gave me back the $75 and is now hunting down SkySlope for the money. My next stop is the BBB. I know it's only $75 but this is theft. It's criminal.

No Man or woman or anything makes me angry or frustrated as this price of crap. They refuse to engage a customer and ask what they want?

Work flow:: Sucks and its like a pile of tangled wires , even spaghettis untangles if you twist the fork to bring the spaghettis ball to mouth.

The product is good, but customer service is absolutely horrible. They have a slogan on their website that says they will pick up in 2nd ring. I have sat on hold every single time I call the support staff for over 20 minutes, and most of the time they do not answer, and then I have to chat with a support agent. They typically do not respond for 5 minutes, and then if you don't respond within 1 minute, they end the chat. The process is absolutely terrible. I would never recommend this company.

The worst ever. I cannot believe in a world of AI this piece of garbage still exists. Makes you enter unnecessary information such as lead paint form when the property is built in 2025, and lender information for a cash deal. And it fails to recognize my user name even after repeated successful login. If a brokerage uses this platform run for the hills.

By far the absolute worst UX/UI interface. Everything is manual and time consuming. Nothing about this is an enjoyable experience. I would never recommend this over dotloop.

Watch me hold my breath while I wait for a call back from a supervisor. I am a relatively new user to Skyslope (about 6 months). I used Skyslope to send an amendment to a client. In the text of the email, I conveyed very important information to that client, along the lines of "I'm disclosing all these things to you to ensure that you understand the risks before you sign". My intention was to save a copy of this email to my file once it was sent, for future reference to show that I sufficiently disclosed. I also selected the option to CC myself on the email. Long story short, the CC'ed email never got sent to me, and apparently Skyslope doesn't allow you to access full copies of sent envelopes that include the text body of the email. I contacted customer service and, after sitting in a chat for 30 minutes, was told they couldn't help me and that a supervisor would give me a call. So even Skyslope does not have copies of sent emails in their system? I reached out within minutes of sending the email and realizing that the CC didn't go through. And now, 3 days later, I'm still waiting for that call...

Don't do business with Skyslope especially digisign and don't ever let them have your credit card numbers. They will continue take your money after cancelation and hold your credit card hostage. Poor products and no customer service or support. They will go silent and continue to take your money.

This platform has been a nightmare. It is consistently glitchy and customer service is lacking. Not so good to have to wait (2) days to get into your skyslope when you have clients needing their docs by a deadline. Unfortunately, our MLS is using this instead of Dotloop- which was on point on all aspects! I am hoping we revert back to Dotloop, or at least a different paperless platform than skyslope!
Year: 2023-2025

I wish I could give a zero!! Started New Transaction - entered ALL INFO /name/phone numbers/emails/etc for All parties. Followed prompts togo to next screen. By third screen, system says "Send Email to Escrow". I did not ask. Two choices are 1. Send Email 2. Cancel.
Cannot bypass this, so I hit Cancel. Well, of course it Canceled EVERYTHING I just spent 1 hr completing and saving screen by screen.
Customer Service is Useless!! CS: Well, you told the system to Cancel the transaction. Me: No, I told it to cancel sending the email. What I DID tell the sysytem was to save each screen I input. Did it do that? CS: No. That's only a partial save....
I wish my Broker did NOT require us to use this horrible interface.

🚨BEWARE of the business practices of SkySlope. I signed up and their sales did a great job. However, after getting in and using it it's NOT as smooth as promised. I found multiple glitches and they have heard the same thoughts and said.... make a "suggestion". Here's the BIGGIE though.... they don't have bulk exports.... so your data is held hostage. You better be manually exporting everything on a weekly basis. Instead of trying to reason at all, let us out of a year long contract, they are taking their money and running. SORRY.... don't like it? You're loss. So.... beware of jumping in with them... NOT smooth, NOT great and they don't care about their clients money.

We've had an incredibly frustrating experience with SkySlope and wanted to share our story to warn others. SkySlope seems to go out of their way to hide reviews on social media, which is a red flag in itself. Here are some of the issues we've faced:

**Cancellation Requests**: We requested to cancel our contract in June through email support. They pulled up a contract that provided us our 1st 2 months free and says our contract ends 3 months past our execution date. They must need the $300 a month more than we do.

We are literally closing our firm down and pivoting, and don't need this service, but want to hold us to 3 more months of a contract knowing our firm is going inactive at the end of June.

SkySlope’s shady practices and lack of transparency have made them an unreliable and frustrating company to work with. Think twice before choosing them for your business needs. Save yourself the headache and look for a more trustworthy service provider!

The tech support or csr, a lady by name Sonya came on line & I was setting up the platform that my board offers as a part of member service. THe lady horrible, lot of attitude & rude. Previously, Authentisign was the default app tied into webform ( I am from Ontario, Canada ) was top class service. Ever snce Skyslope was awarded this member service as from the Board, Authentisign was turned into paid service. I have been paying for their service for last 3 yrs. Recently wanted to save the service fee charged by Authentisign & looked into Skyslope...made a U turn after experiencing horrible service. Beware!

I quit a real estate company that used them on October 4th 2024. Typical of leaving a real estate company, the Real Estate firm deactivated my email. Thus, I received no auto-renewal notice from Skyslope WHICH IS TWICE THE AMOUNT IT WAS LAST YEAR! $35 to $65. I called/emailed and explained I cannot not access this Skyslope account. I did not want this renewal and they are refusing a refund. Now I have to be issued a new credit card to get rid of them because I have no way to go in and cancel my subscription. BEWARE!!!! AWFUL customer.

Left exp realty and no longer have access to email on Skyslope account. Auto renewal of $65 called the same day to then be given t the run around for 3 days. They'll lie to you about someone getting back to you until they finally tell you they won't be giving you a refund. Not only that they won't give you access to the account and I can imagine that it is in hopes you can't remove your credit card information from the account. Shady business practices hope fully they pay the price. Weak customer service.

With my previous Brokerage we had to use Skyslope for processing our transactional deals and digital signatures. Once I left the Brokerage, I no longer had access to Skyslope. I was charged and then an auto renewal fee for $64.99 hit my account. I have requested a refund and the customer support "Caroline E." would NOT refund the fee. I have asked for access to Skyslope since I cannot get a refund. I have not received access to a service I had no choice in using. Poor customer service.

Horrible customer service. Faulty and poor services. They do not look to resolve any problems. Bigger headache then anything. WASTE OF MONEY

My real estate agent sent me something to fill out through this app/website and it sucks. Keeps freezing and won't let me scroll up to change things and there are no save options. I have to start all over again everytime.

Do not use them as a brokerage for your agents. The system is very difficult to use. The forms they use are CA based, but they tell you the checklists are for your state. We have not been able to use our accounts since 9/26/23 in the full intended and promised service use. We have had to use other methods. When we requested to cancel under our right they argue and fight us - they do not seek to find resolutions. Customer support is non-existent unless you are adding on more services and giving them more money. They do not setup your accounts properly.