Slater Menswear Opiniões 25 975

TrustScore: 4.5 em 5

4,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Another visit to Newcastle Upon Tyne branch and again a great experience, attentive so helpful, top notch selection for all, a gem in this glorious city, with staff in suits and hire a pleasure to be... Ver mais

Classificada 5 em 5 estrelas

Busy store but plenty of staff. So many beautiful suits to choose from. We were attended too quite quickly by friendly, professional & helpful member of staff Tried the suit on in store but we were un... Ver mais

Classificada 5 em 5 estrelas

Having now experienced both online and in-store experiences I can say these are the best value for money. Online ordering was simple, straightforward and handled well. In-store (Swansea) loo... Ver mais

Classificada 3 em 5 estrelas

The shirt I got was great. However, using DPD for delivery in 2026 is absurd. They were terrible at finding my address, and couldn't seem to grasp the concept of putting a letterbox sized item through... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de moda masculina
  2. Aluguer de vestidos de cerimónia e smokings
  3. Loja de compra e aluguer de kilts
  4. Loja de smokings

Escrito pela empresa

Slater Menswear have been suit and tailoring specialists for over 40 years. Still within the Slater family, now in its 3rd generation, we pride ourselves on our continuous commitment to customer service with 27 stores nationwide. We take pride in the quality of goods & services we offer, seeking to inspire anyone who walks through our doors or lands on our website. Offering a FREE alterations service on tailoring purchases made in-store or online. With no appointments needed, simply drop in to any store to browse our range of retail suits or styles for hire. Made To Measure suits are exclusive to our Flagship Glasgow store, with Bespoke Highlandwear available in all 27 stores.

Slater Menswear

Escrito pela empresa

Our Customers Come First
At Slater Menswear we pride ourselves on the personal service and choice that we offer to our customers. At the heart of everything we do is an ethos that consistently places our customers’ needs first.
FREE Delivery on all orders over £150
We offer all of our customers FREE delivery on all orders over £150.
28 Day Money Back Guarantee
If you are not 100% happy with your purchase simply return in its orginial condition, within 28 days of receipt for a full refund or exchange.
FREE Alterations on all suits
We have been tailoring specialists for over 40 years so we understand the importance of a well fitting suit. That is why we offer free alterations on all of our suits across our 27 stores nationwide, simply take your Slater Menswear suit into any one of our stores and we will have it altered to your specifications.

Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

26 mil opiniões

5 estrelas
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3 estrelas
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1 estrela

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 3 em 5 estrelas

Bad Delivery Experience, good resolution

I recently received a delivery from Slaters and found that the box was damaged. While I appreciate that issues can occur during transit, paying £6.95 for next-day delivery sets a reasonable expectation that the parcel will at least arrive in acceptable condition. In this case, that standard was not met.

My experience with Customer Services was particularly disappointing. The call repeatedly cut out every five minutes, and I was continually redirected to the switchboard. The ladies at the switchboard were not helpful and did not appear to listen to my concerns, which made an already frustrating situation worse.

That being said, Robert from Customer Services was the exception. He handled the situation calmly and professionally, and ultimately offered a full refund, which I appreciate and made the whole experience somewhat better.

22 de março de 2026
logótipo da Slater Menswear

Resposta da Slater Menswear

Good afternoon,

Thank you for taking the time to leave a review.

Please accept our apologies for your experience not matching our usual high standards.

If a parcel is damaged in transit, DPD are supposed to return the parcel to us, in order for us to resolve the matter before it is received by our customer.

I can see that the refund for your order has now been processed back to your original payment method, and should show in your statement within 3-5 working days.

I will also speak to our IT team to relay your concerns about our phone system to ensure this doesn't occur again in the future.

Once again, please accept our sincere apologies for the inconvenience caused.

Kind Regards,
Mark
Slater Menswear Customer Services.

Classificada 5 em 5 estrelas

Great customer service and suit design

Had an online order slightly beyond my size, so took the two piece suit back to the office. It was taken and a new date scheduled for me to pick the new suit up. Went on the rescheduled date and a fitting one was available.

Great customer service and suit design 👍🏻

27 de março de 2026
Classificada 3 em 5 estrelas

The pants were too big

The pants were too big, and the only solution they offered was to fix them. The problem is that the trip from my house to where they are takes 1 hour and 30 minutes, and their response was that nothing more could be done.

26 de março de 2026
logótipo da Slater Menswear

Resposta da Slater Menswear

Good morning Sergio,

Thank you for taking the time to leave your feedback.

All of our suits are sold with the waist being the standard 6" less than the chest size selected. We do not carry spare trousers to swap over the sizes, however we do offer the free alteration service within all of our stores.

Apologies as to take advantage of our free alterations service it requires a visit to the store to have the suit fitted.

Selling our suits with the standard 6" drop and offering the free alteration service, helps keep our prices competitive and saves material wastage.

https://www.slaters.co.uk/free-alterations

Apologies once again that we are unable to supply the exact sizes required.

Kind regards,

Robert

Slater Menswear

Classificada 5 em 5 estrelas

Attended slaters today

Attended slaters today, needed some suits urgently for a wedding and Del Roth sorted us right out, managed to locate the suit from a different store and get it boxed off and ordered here with us as soon as possible, top service top guy and would definitely recommend him

9 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic Prom suit shopping experience…

Fantastic Prom suit shopping experience with my son today. Personal, attentive, knowledgable & experienced staff member John B made my son feel comfortable, confident & valued. Suits, shoes & accessories very competatively priced. Clean, bright surroundings. Lots of choice. No appointment needed. Would highly recommend this store.
Thanks so much John ❤️

9 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Slaters Preston

Slaters Preston
5⭐️
Came with our son for a tuxedo for a ball .
The man that served us went above and beyond . Even alterations were done within the hour . It’s not often you receive this kind of service . Even the staff on the tills were kind .

4 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Speedy delivery well packaged top…

Speedy delivery well packaged top quality items at a great price. What more can I say? I love your Leeds store where the customer service is superb but your online shop is perfect for things that don't need adjusting.

20 de março de 2026
Classificada 5 em 5 estrelas

Great selection & price

Great selection, many in my size, support team were really responsive, delivery was very quick.

All items fitted as expected, good quality and price was very competitive.

Will be back.

25 de março de 2026

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