Sleep Country Canada Opiniões 

I purchased a mattress from Sleep Country Canada in Ottawa. My primary concern was that a memory foam
mattress would be too hot but was assured it was a “hybrid model” with springs that would not run hot. After a month of waking up nightly multiple times tide to over heating I called the store and asked about an exchange. I waited two weeks for a response and the salesman told me to come in for an exchange, that I could exchange for another mattress. After spending 30 min to choose a new mattress, the salesman sprung a “50% restocking fee” on me. I could exchange the mattress for a $800 restocking fee. This was never mentioned before over the phone. I left without exchange the mattress and will never go back

I am 81 years old and June 30 2026 I purchased a adjustable base and new mattress. The mattress doesn't stay on the bed frame it seems to move off center every night and last night a metal bar fell off of the foot of the bed. I phoned the store of purchase and he told me to use some velcro to hold the mattress down and I was told to call customer service. Their answer was get a friend or family member to fix. DO NO EXPECT ANY HELP AFTER THE PURCHASE;OBVIOUSLY THIS IS CO THAT REALLY DOSEN'T CARE!

Markus Dinter at Oakville location is the best! He was super helpful and knowledgeable! We recommend that location to anyone looking for a mattress.

Markus Dinter at Oaville Sleep Country is the best and helped us get the perfect mattress! Highly recommend this store!

I went to the store with my husband today, cause we are looking to replace our old mattress. We had a very excellent salesman his name was Josh E. and he tried to help us in very exemplary attitude. He showed us the one that we’re looking for and we decided to purchase it on the spot. I would highly recommend him to anyone who wants to purchase a brand new mattress!!!
Darlene

Hi went to sleep country in Cornwall we met a salesman that was very helpful and caring you don’t see that to often today. His name was Josh E. He made us feel good and relaxed no pressure. I was a Real Estate agent for 10 years so I know a good salesman when I see one,If I owned a company I would hire Josh in a heartbeat. Go in and ask for him you won’t regret it. By the way I’m not a relative.
Lloyd

This was the WORST retail experience of my life.......... I purchase a pillow, the next day they called me and told me that I did not pay for it, and that if I did not come back they were sending it to the collections. I told the person who called me, that I did pay for it, and it had come out of my bank account. She did not believe me. I recieved a voice message, three days later from the same person stating that she was sending it to the collections department.... I ended up calling her supervisor, the area manager, and there system is sooooo stupid that he asked if I could send copies of my banking so he could see the payment, .....CRAZY... So I ended up sending him a screen shot of the payment only out of my bank account, also a copy of the message from the lady who wanted to take me to collections, and a copy of the reciept... (that they should have)....NEVER EVER will I go there again..... And all of this for a pillow for 89.00 Seriously.... Apparently they do no have a POS system, and sometime cannot see the payments right away.... NOT my problem... Instead they call me and tell me that basically I am a thief, and that I need to come back to pay for something that I had ALREADY paid for.... Totally UNACCEPTABLE.............. After several times back and forth I JUST GAVE UP... I will eat the 89.00 and give the pillow away... They will NEVER get my debit card again OR NEVER any business from me...

Very strong smell, got the mattress for my daughter and I am thinking to throw it away. They refused to exchange it. Doesn't have the basic health safety. The whole room smells bad and I'm coughing right now. My daughter was excited to try it but for safety reasons she is sleeping on our room. We are ventilating the room constantly and the smell is really strong still afer 3 weeks that we got it.....

We can't say enough good things about our experience at Sleep Country! We have shopped there several times, and every visit has been exceptional.
The staff are knowledgeable, professional, polite, and genuinely respectful. At no point did we ever feel pressured to make a purchase. Instead, they answered all of our questions, gave us honest advice, and allowed us the time we needed to make the right decision for us.
A special thank you to Charissa, Alain, Danny, and Farl. They are an amazing team! It was wonderful to see how they support one another and work together so seamlessly to make sure every customer receives outstanding service. Also a special thank you to the delivery men Guy and Juan.
One thing that really stood out to us was how quickly every customer who walked through the door was greeted and assisted. During all of our visits, we never saw anyone left waiting. That level of teamwork and attention to customers is rare these days.
Thank you for making every visit such a positive experience. We highly recommend Sleep Country to anyone looking for excellent products and truly exceptional customer service!

Dia Mattheos-Romain

The guarantee is completely bogus. My experience - after one year my mattress popped a spring. I called them to honour their guarantee. It cost me $ 50 to have an expert come to assess. Because my mattress had a stain on it I was denied HERE'S THE STAIN - I had marked in pencil an "H" for "head" before I flipped the mattress over. THAT WAS THE STAIN. How are they even in business??!!

They lie and they cheat.

I am quoting policy.

引 Pre-owned or "Certified Renewed" mattresses sold at Sleep Country generally range from just a few weeks to a maximum of 100 nights (about 3.5 months) old. This is because they are sourced exclusively from customer exchanges made within the company's 100-Night
Comfort Guarantee trial period.
® Sleep Country +1 Before being resold, these returned mattresses go through a deep sanitization process using high-grade disinfectants and are certified to meet the company's hygiene and quality standards. They are then sold at a discount (up to 40% off) and typically come with a full
manufacturer's warranty.

In fact I was sold a mattress that according to the label was over 3 years old. Only realized this after my $8000 Kluft mattress was delivered. It should have been no surprise to anyone that the mattress was defective with depressions throughout the surface. This is what happens when you try to pass off a 3.5 y year old mattress as quasi new.

At the end of the day, I had it replaced at a cost to me of thousands of dollars and much time wasted, and a bad back to boot.

Stay away from this vendor.

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Absolutely horrible. I dealt with them 15 years ago and they were great, but now that they've been taken over by a new company, they are trash. Their Bloom box bed base completely crumbled apart in less than a year. As soon as I received it and saw the materials, I knew it wouldn't last, but they refused to refund me and told me it had a good warranty. But I'm not going through the hassle of warranty claims every year! The Kingsdown mattress is now falling apart on the side, after just over a year. Customer service has repeatedly led me around in circles, calling the store, tracking down management, being referred back to their customer service line, only to be told I had to go to the store again. Insanity! I will never shop here again.

Shoutout to to Kitty Prang at the Kitchener Vanier location, and Dominic Hamel at customer service, who worked together to actually help me. They seem to be the only 2 people in the company who actually care about people and try to help them.

I am extremely disappointed with my experience with Sleep Country/Silk & Snow.

During the delivery of our new bed frame, the delivery driver recklessly drove directly onto my front lawn, despite the fact that we had just experienced a record amount of rainfall in June. The ground was completely saturated, and the truck caused significant damage to our property that could have easily been avoided.

I contacted Sleep Country customer service and was directed to their damage claims department. They instructed me to obtain two repair quotes from lawn care companies. After contacting two separate companies, both advised that the minimum cost to properly repair the damage would be approximately $5,000.

I was upfront and honest with the claims representative. I specifically said, “I’m not trying to scam your company out of $5,000.” Instead, I offered what I believed was a fair compromise: if Sleep Country covered the cost of the materials, I would complete the labour myself to save everyone money.

Rather than working toward a reasonable solution, I was told they would not pay for any labour because they are “a publicly traded company.” That explanation made no sense to me. If your company damages a customer’s property, you should take responsibility for restoring it properly.

Ironically, I was trying to save Sleep Country thousands of dollars by doing the work myself. Instead, they refused to meet me halfway, leaving me with no option but to submit the full repair quotes they originally requested.

Mistakes happen, but it’s how a company responds that defines its customer service. In my experience, Sleep Country failed to take responsibility in a fair and reasonable manner. I expected much better from a company of this size, and based on this experience, I cannot recommend purchasing from Sleep Country or Silk & Snow.

Avoid Sleep Country Bloom products, they are poorly made. The vertical screws that hold the bed frame foot to the frame bends easily and is poorly designed. I contacted customer services to see if I could buy replacement feet, they responded they were no long covered under warranty, (I wasn't asking about the warranty, was asking about if it was possible to get new feet). The part I need to replace is a molded plastic bed frame foot, probably costs $2-5 to manufacture, they should be handing out replacement parts, or offering them at a reasonable price. I've personally spent over $10K on mattresses and bases in the last 7 years. So guess I'll no longer be shopping at Sleep Country, all over a $2 replacement part. That being said, we've had no other issues with the products we've purchased.

Its been a long time I am wanting to write a review for the sales tactics that gave me a bad experience.
I went to Sleep country Kanata for a buying a comfortable mattress. i already had bloom Earth that i bought online and was the best every mattress. this time i went to buy a better one under the assumption that the sales associate would suggest. Unfortunately the sales person clearly suggested a poor mattress that costed me 2x the cost of my existing mattress.
this one was Bloom SOL which is the poor mattress and uncomfortable.
I reported the uncomfortableness after 90days but the process of complain wasnt clearly handled as they had a specific set of process to evaluate the quality, but the quality is not at fault but the comforability.
please suggest better mattress to customer rather than selling your target. the agent sold me that this mattress was costly and she is giving a warehouse offer and thanksgiving offer and sold it to me that it would be the best.
this is poor sales tactics, till date I am not able to use the mattress as its very uncomfortable and creates more body ache. Please correct your sales tactics

I went to several Sleep Country stores in the Ottawa area. I was not happy with the customer experience, until I visited the Kanata location, where we met Charissa. She was absolutely amazing! I have a very bad back after a car accident, and she took the time to understand me needs, and helped me chose a bed that would suit my current needs. She is knowledgeable, kind, helpful, and has an engaging personality. She works at the Orleans location also. I totally recommend you asking for her by name when you visit Sleep Country! Going forward, I will only ask for Charissa.

Abysmal. I waited 2 and a half months for my refund, went in store to ask about it several times, called several times, and in the end they told me they couldn’t give me the refund they promised me.

We purchased an adjustable bed frame for our mother with a chronic health condition, hoping to help her with adjusting the head and the foot of the bed, to get out of the bed easier. They delivered the product at the charge of 99$ on June 14 2026. Thankfully our mother was in Kelowna to visit my sister. So, we took advantage of that timing to clean and prepare her bedroom, with the brand new mattress ( by Costco) and the adjustable bed frame by Sleep Country. The first night we got the frame, I slept on the bed, as I got up in middle of the night to use the bathroom, when I returned to bed, the head of the adjustable bed frame was up; as I mildly adjusted it, the head of the bed dropped, the mattress shifted to the opposite side of where I was sleeping, and my tailbone hit the metal portion. I was in extreme level of pain, we thought I might have fractured my hip, we ended up going to Emergency Dept. We were there for more than 10hrs, to do the X-ray and MD's examination. Thankfully I hadn't fractured, but if this happened to my mother, she would have had a hip fracture 100%. The next day, I contacted the Customer Service of Sleep Country; they were so unfriendly, rude, and showed no empathy. They kept refusing to return the product and to refund our money which is not a cheap item, it's almost 1700$ including the delivery. They took me into circles, from one customer service agent to the next, then to their manager, then after refusing and denying all my complaints about this product, and the fact that I got large black blue bruises with pictures on my buttock and hip area, they still refused and told me to call and speak to the salesperson who sold the product to me. When I called the sales person, I explained to him everything that happened to us; he promised after sending an examiner / inspector team, if defective , they would refund us. I accepted for their team to inspect the product; they found a defective burnt wire; I called the salesperson back; and he passed the buck again to the customer service and stated that he will not be able to refund me despite the defective merchandise; he totally denied everything that had initially said and promised. I called back again to the customer service, and still they have not refunded us to this date June 25 2026, and they have not picked up the defective item from the middle of our living room. Do not purchase anything from Sleep Country; they have no empty, no work ethics, with all empty promises. They are just there waiting to get your money, their products are not a high , not even an average quality as they claim.

Nader Simo, the manager of the Sleep Country store on Wicksteed Avenue (Toronto), was excellent in helping us in the process of finding a new bed. It was a major purchase for us and with his undivided attention and excellent product knowledge, he answered all our questions to help us pick out the best mattress and bed style for our needs.
The one week wait for delivery was worth it, and that day went very well too with the 2 courteous and hard-working men that took away our old mattress and box springs, and set up the new pieces.
Overall, making our new purchase from Sleep Country was a positive experience. Yes...it was expensive, but so far my husband's and my (elderly) bodies are very pleased with our choice and have peace of mind with the great warrantees that are an extra back-up.

Getting help with warranty is nearly impossible

I would not recommend buying a mattress from Sleep Country Canada based on my recent experience.

My partner and I decided to purchase locally and support a Canadian company rather than buying online, as we had done in the past. In February 2026 we visited our local Sleep Country store, tested several mattresses, and purchased one that seemed comfortable in-store. Unfortunately, after sleeping on it for a few nights, it became clear that it was not a good fit. The mattress was much softer than expected, felt lumpy, retained heat despite being marketed as having very good cooling features, and left me waking up with back pain and numb arms.

Since we had invested a significant amount of money, we decided to use the Comfort Exchange program. What should have been a straightforward process turned into weeks of back-and-forth phone calls. At one point, we were even told that our exchange period had expired, despite the fact that we had initiated the process well within the required timeframe and were simply waiting for Sleep Country to respond.

Eventually, we were approved for the exchange and returned to the store to explore alternatives. The salesperson identified only three mattresses that fit our needs. Two of them were priced at approximately $4,000 and $5,000 roughly double what we had originally spent—and the third was immediately uncomfortable. In other words, there were effectively no suitable exchange options available at a comparable price point.

When I raised this concern, I was directed to Customer Relations. Customer Relations then directed me back to the store. After multiple calls, I was told my case would be escalated to a manager, who would contact me within 24–72 hours. No one ever called. Six days later, I followed up myself and was informed that a manager had reviewed the file and denied my request. No explanation was provided, and no one felt it necessary to communicate that decision directly to me.
What has been most disappointing is not the mattress itself—comfort is subjective—but the lack of accountability and customer service throughout the process. Sleep Country heavily promotes its Comfort Exchange program, but my experience has been that if there are no reasonable replacement options within your price range, the program offers very little value.

After spending thousands of dollars, I am now in the position of either keeping a mattress that causes discomfort or paying thousands more for a replacement. That is not what I expected when purchasing from a company that promotes customer satisfaction and sleep comfort as core values.

I regret not purchasing online, where many retailers offer more flexible return policies and a significantly better customer experience. Unfortunately, based on this experience, I will not be purchasing from Sleep Country again.