Sleep Country Canada Opiniões 

I recently bought a mattress and base from the Oakville, ON store. Claire, the salesperson was so helpful! And, I was thrilled that she found a mattress for my 91 year old mother that just had her hip replaced the day before, and, that it would be delivered on the Thursday. Also her bed (the hospital bed) and futon/mattress would be picked up and taken away, and you even said the hospital bed would be donated.

I was under incredible stress, and this was going to be so easy.

I have to tell you the deliver/pick up ... "the Green Glove service" was a nightmare. They delivered the mattress package as requested, but refused to take the hospital bed and futon/mattress. They left the bed in the building hallway outside her apartment (fire hazard, so it had to be moved right away) and the futon/mattress inside her apartment wedged between her mobility scooter and the wall. I immediately called the store and spoke to the staff member and the manager. I am 3 hours away and she lives by herself. He was trying to make excuses, asking what colour the mattress bag was, saying the bed had some rust so it couldn't go in the truck etc etc. My Mother was upset because she didn't want to get in trouble from the Superintendent for leaving the bed in the hallway, but there was nothing she could do...she had surgery just 4 days before. Eventually, several hours later the bed was picked up by a "Got Junk" company, but they refused to pick up the futon/mattress. My brother arrived and had to drag it outside, I'm not sure what happened to it, but it was never picked up.

As you can imagine it has been very stressful dealing with my Mother's health. I chose you because you offered an easy, stress free, one stop shopping/removal. That certainly is not what I got.

I contacted Claire, because I felt at the least, I should have the Green Glove service reimbursed, she spoke to her manager and he refused stating he had to pay to have the items removed (how is that my problem?). You certainly didn't deliver what you promise. It was a very stressful experience at a very tough time for us.

After our very expensive and adjustable beds arrived from Sleep Country on Monday July 21, 2025 within an hour a leg fell off. Looked like the threads have been sheared off. The delivery men were rushed and we're not very helpful when showing us the mechanisms.

All day Monday, after numerous calls to Customer Service, being placed on hold, hung up on and given the run around, we were told emails had been sent. No one could speak to anyone, no one I could speak to other than a multiple number of customer service reps. A different representative every time!
Finally service men came today Wednesday July 23, without any tools or new leg as requested
They had to borrow our hammer. Told it was unrepairable and I WOULD HAVE TO CALL STORE & CUSTOMER SERVICE AGAIN! When I called store n CS was told yet another email was sent. No report from service guys until TONIGHT. I am now waiting for yet another CS to call. Also told they do not refund. We're stuck again with another sleepless night!!

I have had the worst experience. Within weeks, the mattress had a huge body contour where I slept. Sleep country was not helpful. I have done all the photo taking. I even had one of their representatives to my house. Do NOT do this if you are alone. Have someone with you! I put a board under the mattress as suggested. the handles to turn the mattress have ripped off. I slide out of the bed. I had surgery and had to put pillow either side of me to prevent me rolling out.I spent a lot of money on the mattress. At my age, I thought it would be my last one.

I have been trying for months to get someone from Sleep Country to assess my mattress, which has clearly sunk in the middle. After taking multiple photos, going back and forth with customer service, and finally having someone look at it in person, I was told it could not be replaced under warranty. The reason given was a small stain on the top corner of the mattress.

This has nothing to do with the actual issue, which is the sagging. It feels like they are using a technicality to avoid honoring their warranty. I am extremely disappointed with the lack of accountability and support. I trusted this company for quality and service and they have completely let me down.

I went to the painful process of having to replace my adjustable mattress with a new mattress. They refused my requests because of a small stains and it was unusable to the breakdown of the mattress.
I now can fully understand why the owner admitted to having a Crack Cocaine address, because the entire company is Cracked up as well!

Ordered field crest pillows on June 14. Was to be delivered on June 17. No show. Called on 18 and was told order would be shipped that day. Did not arrive on 18 so called on 19. Was assured I would get them by 24th and would receive an email with a tracking #. Did not get the tracking number so I called today (23). And now was told after being on hold for 5 minutes that there is NO STOCK ON THE PILLOWS!!!🤬 The worst customer service ever.

Had bought this "special chiropractic design" mattress on the advice of the salesman. It supposedly had a ten year warranty.

Within 2 years a ridge formed and has been getting worse.

Customer service at Sleep Country is appalling. There is a call centre that responds and not the warranty team and they have little or no power to affect anything. I feel like I was scammed.

I have taken countless photographs for the warranty requirements and each time they are not good enough and ask for more. They don't understand what I am saying and are aggressive and unhelpful

I placed an order for pillows online. I paid with visa and got an order number. They claim they cannot find the order. They are now sold out of these particular pillows. When I asked for a refund, I was told I can’t get one because they can’t find the order. I asked for a supervisor and they refused that as well. I have disputed the charge with Visa and they are taking care of it for me. This company has terrible customer service.

Contacting customer service is a painful process. First call, I was referred to the manual, which was fine. I asked a friend to crawl under the bed to disconnect the power three times as we attempted to pair the remote, the process failed three times. On the second call, I reported this to customer service, only to be told to crawl under the bed and try to pair it again. When I told him that I was 86 and couldn't do that. I was told to call someone. When I reiterated that I had already had someone pair the remote three times and did not see the need, he first told me that their policy was to have the customer do it again. Then, after a short discussion, he reluctantly agreed to contact the manufacturer. He said that I should hear from them in several businesses days. The "customer service" strategy appears to be to frustrate the customer to the point where they give up. Customer service could improve by actually providing service as opposed to this circus. If Sleep Country doesn’t provide any service, they should say so up front and provide the address of someone who does!

We bought what we thought was a quality mattress. After just one year, the body impressions were over 4 cm deep — and I weigh under 120 lbs!

We were told that any stain voids the warranty, which we understood, but the inspection was ridiculous!!!

They placed the mattress in direct sunlight and examined it inch by inch for ANY sign of discoloration.
I called customer service and, yep, even slight changes in fabric tone from normal use or exposure to light can disqualify you!!!

So basically, unless your mattress is kept in a vacuum-sealed bag, don’t expect the warranty to apply after a few years.
They should just admit the warranty is meaningless.

Do not buy a mattress at Sleep Country! My mattress sags and I almost roll off of it. I am only 120 lbs so i don’t understand why it is failing on either side but they say that this is “normal wear”. I have had to place a blanket along the top sides to support it so I do not roll off! I will never ever purchase from them again! The worst warranty customer service ever! Very unfortunate for such a large company!

Don't ever buy from them. Quality is garbage and when you try to claim warranty they just keep going back and fourth making you jump through hoops so as to not fulfill the warranty. I had sharp 3" springs protruding through my mattress side wall. Mattress was not used in spare room and still couldn't get a warranty claim pushed through. I eventually gave up and will never buy any products from there ever. Terrible quality, terrible waranty, terrible customer service

I purchased a Kingsdown Acton mattress a year and a half ago. 6 months into ownership, I noticed sagging and less support. My back started hurting and called into sleep country to make a claim on my "10 year warranty" the impression is about 1" deep, I provide all the pictures and it is deemed "not a defect" as they believe the impression is not 1". fast forward to now, a year later. The impression is now well over 2" deep and I cannot sleep without back pain. I made a claim and wait 2 days, they reply with "we need an additional picture of the top of the mattress". I provide that and 2 days later, the claim is denied as there is "no defect" due to the frame. I used the same images of the frame for the last claim which the issue was that the impression was not deep enough. They now make me wait an extra 2 days and finally let me know after I call them that the frame is inadequate. The slats are 3" inches apart... the woman on the phone tells me nothing can be done and it will not be warrantied. Now, I'm out of a mattress after a year and will need to buy a high end mattresses. They lost my business for life.

Additionally, every sleep expert and in-store salesman I talked to assured me that my warranty would go through and to just buy the mattress now and they will apply the credit once the warranty is approved. All they want to do is sell and provide as little customer service possible. Bunch of crooks.

I was actually planning to buy 3 more mattresses for my new house and priced them out to about $11,000 which they just lost out on.

Never buy from Sleep Country.

My friend purchased a down duvet from the Richmond Hill location -110000 Yonge St. Unfortunately, after some time, it became defected. We returned it back to Alex (store manager).
Alex quickly honoured the company warranty and not only replaced it, but also matched the discount when the item was purchased on a Black Friday sale.
Excellent Service and much appreciated!

An absolutely, incredible, frustrating system that they have for online warranty claims. Sleep country will, according to the email sent to me: "The manufacturer's warranty WILL COVER IMPRESSIONS OVER 0.75". Twice, I have had to file for an online claim for the same King Size, Bloom, mattress that is only three years old Not only does it have a 1" impression, but it is very lumpy and uncomfortable to sleep on. Both times, I clearly followed their instructions for measuring and I clearly showed an impression of 1". They said both times that "The measurement shown in the picture reflects a normal body impression that occurs with use! How, and who, decides that 1" is less than 0.75", TWICE?? Who hired the person that tried to solve this simple math problem? Now, the only recourse is to have to order an in-home inspection and pay $50 plus tax for them to take the same measurement. Now get this, the fee is non-refundable if Sleep Country has made a mistake and the mattress should be covered under warranty!
The entire process has been so frustrating! Taking more and more pictures that they demand of the same problem, stripping down the bed over and over, having to lift the mattress, prove that the tags are still on the bed, taking pictures of the frame.
My advice to anyone reading this... DO NOT buy from Sleep Country. I am giving 1 star because I can't leave less than one star or a negative star. Save yourself the hassle, go somewhere else.

Update: On May 29th, Sleep Country charged me for the In-home Inspection, $50 plus taxes, non-refundable. Today is June 13th. No one has called to book the inspection with me. I had to call and ask what was happening. It seems that a separate company does the inspections, and they will contact me. We'll see how long that takes...... it took SIX WEEKS. The inspector, using a different method of measuring, determined that the depression was 1.5", 1/2" more than I had measured. However, my measurement was still in the threshold of warranting that the mattress needed to be replaced.

I was told by BeBe at Customer Service today (July 29th), that it WOULD definitely be replaced. What an incredible nine weeks this has been. It would have been better to get a mattress somewhere with a better return policy. However, we must exchange the mattress, as there is no refund.

Simple remote failure
Not covered by warranty OK
Will arrange for the purchase of a remote Great
6 months later 15 emails of apology 2 emails requesting positive feedback
To many placating LIES and PROMISES to count
CHRISTINE McGEE you should be ashamed of going on TV and bragging about Sleep Country and fire these morons unless of course you condone this behaviour
SHAME SHAME SHAME

I dropped into Sleep Country on West Broadway in Vancouver to replace a Temperpedic mattress protector.
I was assisted by Chaz. I inquired about the warranty on it - he was very helpful and instrumental in honouring the warranty.
Thank you Chaz! You made the experience pleasant and seamless!

One star is in order to write this review, otherwise it is minus or simply zero
Worst of the worst customer service on following up on claims, customers should forget service, forget getting any help from this company, there will be NONE !!
Take your business elsewhere and don’t buy anything from them, they should be shutdown years ago.

My wife and I wish to thank you for a very positive experience at Sleep Country, Nepean. Sales person Miguel was very helpful to us in choosing the right mattress and box spring. We didn't feel rushed. Much appreciated.
Jannie & Wayne Ash

One of the Worst Customer Service Experiences – Avoid if You Can

I had an extremely frustrating experience with Sleep Country and would not recommend them to anyone expecting even basic customer service.

I placed an order for a mattress and received an order confirmation email with a delivery date, but then... nothing. No tracking number, no updates — absolutely zero communication from their end. I had to call customer care multiple times throughout the day just to get any kind of update.

Eventually, I received an email from the shipping company with tracking info — only to have it later cancelled without explanation.

When I called customer care again, the agent had no clue where my order was. After some digging, they told me that the shipping company didn’t even pick up the mattress, which is why it was cancelled. Even worse, the agent couldn't tell me when it might be shipped again. On top of that, their tone was completely unprofessional and dismissive — not what you'd expect when you’re trying to resolve a failed delivery.

The whole process was disorganized, stressful, and completely lacking in accountability. For a company that markets itself on good service and sleep expertise, this was a total let down.

Sleep Country — if you care about your customers, you need to seriously fix your logistics and how your support team communicates. Until then, I’m warning others: buy elsewhere.