Sleep Doctor Opiniões 117

Resposta da Sleep Doctor

Há 2 dias

Hi, We’re truly sorry to hear about your experience and understand your frustration. However, we do want to clarify that we have made multiple attempts to assist and have asked for additional details regarding the specific issues you’re experiencing. Unfortunately, without that information, we’re unable to properly troubleshoot or resolve the concerns raised.

As part of our efforts to support you, we’ve already gone beyond our standard policy by offering an exchange on a previously used machine, which is typically non-returnable. We also provided a refund for the price difference between devices as a courtesy to help find a workable solution. At this time, we are unable to provide additional exceptions outside of our return policy.

Regarding your concerns with mask quality, the products we provide are sourced directly from leading manufacturers such as ResMed, Fisher & Paykel, and Philips, and we are an authorized dealer. While we understand your feedback, these are not Sleep Doctor–manufactured items, and all products meet the manufacturers’ quality standards. Mask fit and comfort can vary by individual, which is why we’ve offered multiple options and continued support. The masks provided are universal to the machine, so connectivity should not be an issue.

In terms of machine settings, these are prescribed and managed by a licensed provider based on clinical needs. If your concern is related to pressure or therapy settings, we are absolutely able to assist and facilitate adjustments remotely—we just need more specific information to do so.

We also want to note that effective troubleshooting depends on consistent use of the equipment along with clear feedback on what is not working. Without that, it becomes difficult to accurately identify or resolve the issue.

While we understand that adjusting to therapy can take time, our primary concern remains on your health. Consistent therapy can make a meaningful difference in overall well-being, including energy levels, mood, and long-term health. We remain committed to supporting you where possible and would welcome the opportunity to continue working toward a solution.

Resposta da Sleep Doctor

2/04/2026

Thank you for sharing your experience! We’re glad we could help provide a solution that better suited your needs. Finding the right CPAP mask can sometimes be a process, and we’re happy we were able to offer a credit so you could switch to a more comfortable option. We truly appreciate your feedback and hope your new mask is working well for you.

Resposta da Sleep Doctor

30/03/2026

Hi, Thank you for your feedback!

Resposta da Sleep Doctor

30/03/2026

Thank you for your feedback! We're happy our team was able to assist and provide you a positive experience.

Resposta da Sleep Doctor

20/02/2026

Thank you for sharing your feedback. We completely understand how frustrating this process can be, and we’re truly sorry for the inconvenience. On Tuesday, 2/17, we spoke with you and provided all necessary instructions for sending your machine back for warranty evaluation, including the return label.

As we explained, under ResMed’s warranty process, the machine must first be received and processed to determine the issue and whether it can be repaired or replaced. Each situation is different, which is why timelines can vary. The four-week period is a standard guideline from ResMed — it is not a guaranteed repair or delivery time, but an estimate.

We are eager to assist you as soon as your machine is received and processed. We truly understand how important your CPAP device is, and we remain committed to supporting you throughout this warranty process.

Resposta da Sleep Doctor

20/02/2026

Thank you for your thoughtful review — we truly appreciate you taking the time to share your experience.

We’re glad we could quickly get a replacement out to you and that you found your sleep study review thorough and helpful. Our clinical team works hard to provide clear, supportive guidance throughout the process.

Thank you again for your recommendation. We’re grateful for your trust and are always here if you need anything.

Resposta da Sleep Doctor

20/02/2026

We’re glad to hear you found everything helpful and informative, and that you had a great experience with our customer service team. That’s exactly what we strive for. We appreciate you taking the time to share your experience and are always here if you need anything.

Resposta da Sleep Doctor

Actualizada a 20/02/2026

Thank you for sharing your experience! We’re glad our prompt responses and helpful information made your experience a positive one. We appreciate you choosing Sleep Doctor!

Resposta da Sleep Doctor

30/03/2026

Happy we were able to help you, Bill. Thank you for your feedback!

Resposta da Sleep Doctor

20/02/2026

We’re so sorry about that — our AI assistant was definitely a bit over-eager, and we understand how frustrating that must have been.

The system is still learning, and we’ve since addressed the issue to prevent continued calls. That said, we truly apologize for the inconvenience and appreciate you bringing it to our attention.

Thank you for your patience as we continue improving the experience.

Resposta da Sleep Doctor

20/02/2026

Thank you for your detailed feedback! We’re so glad to hear our customer service team was helpful, friendly, and knowledgeable — we’ll be sure to share your kind words with them.

We also sincerely apologize for the repeated calls from our AI assistant, Ashley. She was a bit over-eager while learning, and we’ve taken steps to ensure this doesn’t shouldn't happen again. We truly appreciate your patience and understanding!

Resposta da Sleep Doctor

20/02/2026

Thank you for sharing your experience! We’re glad our team was able to assist you, even during the busy holiday season. We’re always happy to help and appreciate your trust in Sleep Doctor!

Resposta da Sleep Doctor

20/02/2026

Thank you so much for your thoughtful review! We’re glad you had a positive experience and that our team could provide prompt and helpful answers. We appreciate your trust and hope others find the same value in Sleep Doctor — we’re always here to support anyone on their journey to better sleep!

Resposta da Sleep Doctor

20/02/2026

Thank you so much for sharing your experience.

We’re truly glad you decided to take that first step — waking up gasping for air can be scary, and we’re honored you trusted us to be part of your journey toward better sleep. It’s wonderful to hear that the process felt smooth, from fast shipping to clear instructions and a thorough physician consult.

Our team works hard to make sure results are easy to understand and that every patient feels supported and at ease, so your feedback means a great deal to us.

We’re excited to continue supporting you as you begin treatment, and we’re grateful for your recommendation — and for trusting us with your husband’s care as well. Thank you again for your kind words and confidence in our team.

Resposta da Sleep Doctor

20/02/2026

Thank you for your kind words! We’re so glad we could help and can’t wait for you to start your journey to better sleep. Thanks for choosing Sleep Doctor and we’re here for you every step of the way!

Resposta da Sleep Doctor

20/02/2026

Thank you for sharing your experience! We’re glad to hear the test and scheduling process were smooth, and that our recommendations were helpful. We’re always here to make the process as easy as possible!

Resposta da Sleep Doctor

15/12/2025

We’re so happy we could help! Thank you for sharing your experience, and we’re thrilled you found our guidance and products useful for your trip. Wishing you safe travels and restful sleep on your journey!

Resposta da Sleep Doctor

15/12/2025

Thank you so much for sharing your experience! We’re thrilled to hear your new mouthpiece was comfortable right away and made such a noticeable difference for both your sleep and snoring. Your recommendation means a lot—restful sleep really is life-changing, and it’s great to hear firsthand from a retired doctor.