Slugs & Snails Opiniões 

238
TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Amazing service as always, excellent quality products. Super helpful, you can tell this is a small family run business as the attention to detail is unreal. Will be back for more.

Classificada 2 em 5 estrelas

Lovely garments. But communication was really tricky, just didn’t hear back from emails when trying to exchange /return. Ended up posting back when was in republic, with handwritten note re exchang... Ver mais

Classificada 5 em 5 estrelas

The quality of these tights is well worth the money and the time (coming from Ireland to the USA) is well worth it!! Customer service was wonderful when I emailed some questions. Thank You Kat!

Classificada 5 em 5 estrelas

My son absolutely adores your waffle pajamas. He was so excited to receive new pairs after outgrowing his old set (that received 2.5 years of live and affection and still look fabulous). He immediatel... Ver mais

Informações sobre a empresa

  1. Loja de moda infantil
  2. Loja de roupas para bebé
  3. Fabricante de roupas e tecidos
  4. Grossista de roupas e tecidos
  5. Loja de moda masculina
  6. Loja de moda feminina

Escrito pela empresa

Slugs & Snails is a multi award winning eco clothing brand that specialises in children's cotton tights, socks and loungewear. All our products are unisex and GOTS certified organic cotton. We also have a large adult collection with mirrors our kidswear, so you can get grown up versions of our tights, socks and waffle cotton sets. Designed with love in the West of Ireland, Slugs & Snails offers luxury ethical basics for all the family.


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

238 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,4

Todas as opiniões

(238)

57 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Great company and manufacturer of fun tights

Lovely company and owners behind it. Fantastic support and genuinely nice in every way. Their product range is great though I've only bought adult tights for myself yet which are superb. Fun designs and comfortable! The adult tights are also generous in sizing (fits me 186cm tall) way more than enough. Shaped feet (seams like socks, as it should be) and comfort panel/gusset is perfection. Hope one day the patterns will go all the way up like the kids' variants do! I've bought more than once from them but not every time through their webshop (since there is a local retailer for them here).

21 de maio de 2025
Opinião espontânea
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Resposta da Slugs & Snails

Thank you Daniel, it was a pleasure to serve you, we will be doing our best to get those designs further to the gusset on the adult tights, it’s technically not possible on the current machines but they told us that about our embroidery and anti slip soles and we pushed until they made them for us so we know we will get there eventually 🤣

Classificada 5 em 5 estrelas

Superb quality

Great products at a great price, even when factoring in postage to Australia! Quality is superb as is their ethics. I've been buying Slugs n Snails for about 6 years, this was the first time direct. Highly recommend.

30 de maio de 2025
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Resposta da Slugs & Snails

Thank you Megan! Post to Australia is now €30 to €60 per order and lots of independent brands have cut Australia off because of it, we can’t do it to you 🤣 we just can’t leave our Aussie friends in the cold!

Classificada 5 em 5 estrelas

Amazing customer service!

This is a wonderful little brand, in an age where everything is mass produced and AI lead I really love how they are always available to their customers even out of shopping hours and help. I contacted them recently to ask for a change in my order and it was done instantly at that was at 11pm!!! Their quality is amazing and I loved the free little iron on patches that came with the waffle sets.

1 de junho de 2025
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Resposta da Slugs & Snails

Thank you Ana, it means so much to see our customers happy we do our best to be available when our customers need us and you are always a pleasure to deal with.

Classificada 1 em 5 estrelas

I'm amazed this company is still going.

*Edit: the response from the company seems deranged. Another name? A £300 prize?! Just, wow. That tells me all I need to know.

I'm amazed this company is still going. I'm still, even years later, baffled by the way they treated me (and I can see from other reviews they are still awful with customer service). They were getting in some new products, and I ordered them via pre-order. They asked their customers via their page that everyone please be patient, that it may take a number of months to get it from whatever suppliers they were using and we would get the items eventually. I'd been a loyal customer for years, so out of respect for what seemed to be a stressful time for them, I left it a while, 6 months I think, before finally getting in contact to ask whether the items had yet been shipped. I was told they should've been with me ages ago. So of course I said I hadn't received anything, there was no post, no emails, no information at all. They basically claimed I was lying, or that it was lost in post and not their problem. They didn't refund me, they didn't look into it, the owner was very rude and unkind and made me feel bad for 'waiting too long' to ask about it, even though she'd literally asked her customers to do so. I always remember it as one of the weirdest interactions I've ever had with a company. Definitely wouldn't recommend!

5 de junho de 2025
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Resposta da Slugs & Snails

Ah we remember you Sarah but your name seems to have changed? It’s been many years but you definitely stand out as we did give you a prize from a competition worth over €300 and you were thrilled. In all the places over the last four years you have appeared to review us you never include that detail. We shipped your waffle order when it came in with our stock and it was dispatched (you received a order completed shipping email) and delivered to your registered address some almost seven months before you reached out and told us you never received it. This was a Sunday night and we went to the office for you to get you the tracking information and show you the delivery slip and we when we emailed back and provided that to you to you then complained we contacted you on a weekend, on your birthday and you were a single mother and felt we had ruined your birthday by replying to your messages which you forced us to deal with on a weekend because you said you would “ruin” us and smear our name all over social media if we didn’t send you replacements right away as compensation. We always send replacement items if our mail goes missing, but yours was delivered six months before you contacted us and so it was simply past the point of missing and you essentially tried to blackmail us into sending you more products which we just won’t tolerate. As a small business we work basically on call for our customers because we value them and want to be of assistance but we have to ensure we have some feasible policies in place and telling a company you didn’t receive an order half a year after it was delivered wouldn’t be covered by any brand even us, even under the threat that you would ruin our name on social media.

Classificada 5 em 5 estrelas

I don’t receive it in France (hornik)

“I ordered a pair of tights to be delivered to France, but the parcel was lost by the French postal service.
Fortunately, Customer Support assisted me in receiving a replacement.
Thank you for your help!”

9 de maio de 2025
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Resposta da Slugs & Snails

Hello Hornik, we shipped to your new address in France on the 7th May as requested we could do with checking your new address with you again but your email bounces so please will you pop us a chat message and we will see if we can track it for you.

Classificada 5 em 5 estrelas

Excellent service

I ordered some patches and they arrived quickly. The patches were excellent and a lovely bright design.
Very happy

17 de abril de 2025
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Resposta da Slugs & Snails

Thank you Lisa, we are so glad you liked them.

Classificada 5 em 5 estrelas

Adult Dino tights M/L

This was my first purchase here but I had found the site much earlier, at that time the Dino tights were only available in S/M and I was a little sad that I had not found the site earlier, so I was very happy when I read that there should be a restock and bought the tights immediately in M/L after restock, the shipping was very fast, the design and the color look great. The tights also fit me quite well although I have longer legs, I just hope that the tights will not shrink too much after washing but in any case I am happy to finally have tights with great motifs and not always only the boring solid colors, for the future I would find it great if the dragons or one of the two space theme tights would also get in adult size but either way the next order is already made

3 de maio de 2025
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Resposta da Slugs & Snails

Thank you Frank, we are ordering some new adult ones this week, we will keep you updated!

Classificada 4 em 5 estrelas

Great product but tiring experience

The product is great but they sent me the wrong size, I contacted them, they replied very quickly telling me they will send me a return label then...nothing...
3 email sent afterward, no responses in 3 weeks.

Update: after this message the company contacted me and was the start of an awfull experience to return the product (not the slugs and snails fault, just the incompetence of fedex to send a package from EU country to another EU country).
It took more than 15 days to reach slugs and snails, then it took 1 week to them to "notice" the return -_-.
And at this time they didn't have my size in stock anymore.

So they asked a shop based in UK to send me the last set in stock they had, but as UK is not in europe anymore, I had to pay 2 euro of VAT, and 7 euro of fees from chronopost...

Finally I received my package and slugs and snail made me a voucher of 10 euros.
it took more than one month and a half and I think it was a bad experience for both me and the company...

14 de março de 2025
Opinião espontânea
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Resposta da Slugs & Snails

Hello, we are so sorry we shipped you the wrong size and it was quite an epic adventure to swap between France, Ireland and the UK right in the middle of Easter, but we were so glad we made up for it by finding you the very last pair of our limited edition colour in the UK and we hope that the extra credit to make up for brexit will help next time you need to order!

Classificada 5 em 5 estrelas

Great quality

Great quality. Shipping quick. Very happy I ordered! Saw kids clothes in store, also great quality! Thank you Slugs & Snails I love your clothes and name!

25 de fevereiro de 2025
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Resposta da Slugs & Snails

Thank you so much Amanda.

Classificada 5 em 5 estrelas

I absolutely love this brand

I absolutely love this brand! I've been buying their PJs and tights for years—not just for my own family but as gifts for friends and loved ones too. Their range is simply amazing—super comfy, breathable (no overheating!), and they wash beautifully. A must-have for all ages!

What makes them even more special is the personal touch they bring to every order. It’s so refreshing to deal with real people who genuinely care, and you can feel that warmth the moment you open their signature sparkly silver packaging.

Treat yourself and those you love—you won’t regret it! We’re big fans of Slugs & Snails. 💛

Grá mór,
Órla & Co, Sligo

25 de fevereiro de 2025
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Resposta da Slugs & Snails

Orla!!! Thank you for being such a wonderful customer, you have been with us for a long time xx

Classificada 5 em 5 estrelas

Perfect

Fast delivery of what we ordered and the comfiest socks I’ve had in a long time. Perfect with walking boots for ling walks with the dog. Great colours and patterns that haven’t faded in the wash yet. Also no bobbling which is great for neurodivergent household sensory needs

21 de fevereiro de 2025
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Resposta da Slugs & Snails

Thank you so much for taking the time to leave us a genuine review, we are chuffed you found our socks!

Classificada 5 em 5 estrelas

Gorgeous socks

Received some gorgeous socks from slugs and snails , great quality and they arrived quickly, really lovely thanks.

6 de janeiro de 2025
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Resposta da Slugs & Snails

Thank you Joan!

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