Smartbazaar Limited Opiniões 

644
•
TrustScore: 3.5 em 5

3,6

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

These folks don't seem to work on feedback. They just take loyal customers for granted. Ordered flowers and each garland is of different length. As usual even after asking multiple times they don't a... Ver mais

Classificada 5 em 5 estrelas

I recently had a wonderful experience with SmartBazzar that I felt compelled to share. I was in urgent need of idly dosa batter to feed my kids, and even though they didn’t have a driver available for... Ver mais

Classificada 1 em 5 estrelas

I have been a regular customer of Smart Bazaar and generally prefer ordering my groceries due to same day delivery they offer. However, I’m disappointed with the way quality issues and customer... Ver mais

Classificada 5 em 5 estrelas

Customer friendly is the highlight for me. In my recent order I had missed to order something important I needed.After order placed I contacted them on what’s app contact mentioned on the website and... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Mercearia indiana
  2. também em
  3. Mercado de fruta e vegetais
  4. Serviço de entrega de alimentos ao domicílio
  5. Supermercado asiático

Escrito pela empresa

Online Asian supermarket with great variety of products from all major brands and fresh fruits and vegetables delivered to your doorstep.


Informações de contacto

3,6

Aceitável

TrustScore: 3.5 em 5

644 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,6

Todas as opiniões

(644)

4 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Poor Quality Produce and unsatisfactory customer support

I have been a regular customer of Smart Bazaar and generally prefer ordering my groceries due to same day delivery they offer. However, I’m disappointed with the way quality issues and customer feedback are being handled.
In my recent order, several fresh items were not fit for use:
● The bottle gourd (doodhi) was damaged.
● The cluster beans had black mould on them.
● The coconut was spoiled.
I submitted photos of the damaged items . I was informed that I would be reimbursed for the cluster beans, but that has still not happened. There has also been no resolution for the other spoiled items.
Fresh produce should be quality-checked before dispatch. Customers should not receive items that have to be thrown away, and when genuine issues are reported with photographic evidence, they should be resolved promptly.
I hope Smart Bazaar improves both its quality control and its customer service, as these experiences discourage regular customers from continuing to order.

10 de julho de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

These folks don't seem to work on…

These folks don't seem to work on feedback. They just take loyal customers for granted. Ordered flowers and each garland is of different length. As usual even after asking multiple times they don't authenticate for the freshness. If they did this we could look for alternatives. :(
Took bananas for offering to God, and got raw plantains! May be this is how they offer in their own.

7 de agosto de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Exceptional Service: Went Above and Beyond to Help Me!

I recently had a wonderful experience with SmartBazzar that I felt compelled to share. I was in urgent need of idly dosa batter to feed my kids, and even though they didn’t have a driver available for delivery at that moment, their customer service was incredibly thoughtful. After messaging them about my situation, they went out of their way to ensure that my order was delivered promptly. I really appreciated their kindness and effort, as they took extra steps to help me out when I was feeling desperate. Great service, and I’ll definitely be shopping here again. I’d highly recommend them to my friends!

5 de fevereiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great Business

Great products, good value! I did have a small issue trying to fill in the billing adress, but managed eventually. I messaged support on WhatsApp and they were very kind and helpful! Also next day delivery!!

17 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Quality is amazing!

I have been shopping with Smartbazaar for more than a year and I have always had a great experience! Their customer service is excellent. The way they carefully wrap the banana leaves to retain the freshness needs special mention! Their quality check is great and I hope they maintain the same level of service and quality.

16 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent support

The support executive was quick to respond. As the product 200g was not available, 100g was sent which we are not happy. Immediately we were refunded the amount. Thanks for the quick response and support.

10 de junho de 2024
Classificada 5 em 5 estrelas

Customer friendly is the highlight for…

Customer friendly is the highlight for me.
In my recent order I had missed to order something important I needed.After order placed I contacted them on what’s app contact mentioned on the website and requested my missed item to be added. All was sorted so smoothly. I cannot imagine how happy I was. Great customer service and great products are my highlights.

5 de junho de 2024
logótipo da Smartbazaar Limited

Resposta da Smartbazaar Limited

Dear Divya,

Thank you so much for your kind feedback. We are delighted to hear that you continue enjoy our service and the support you received from our customer services team. We truly appreciate your continued support to our business.

Best Regards,
Smartbazaar Team

Classificada 4 em 5 estrelas

Good quality

Got delivered late but quality of product (Tender coconut) is good. I am going to order Tender coconut again.

26 de maio de 2024
logótipo da Smartbazaar Limited

Resposta da Smartbazaar Limited

Dear Pankaj,

Thanks for your kind feedback. We are glad to hear that you liked the quality of our Tender coconuts. Our sincere apologies for the delay in sending your order. Unfortunately, tender coconuts are not regularly delivered, we have to place orders specifically for them hence the delay in sending your order.

Best Regards,
Smartbazaar Team

Classificada 2 em 5 estrelas

Some of the mangoes were rotten

Some of the mangoes were rotten. Didn't expect this quality. Very disappointed. Given 2 stars for the rest of the items and delivering on time.

26 de maio de 2024
logótipo da Smartbazaar Limited

Resposta da Smartbazaar Limited

Dear Moni,

Thanks for your kind feedback. We are sorry to hear that some of the mangoes you recieved were not in good condition. We always check every mango before packing the order, so we are not sure how this could have happened. Could you please send us some pictures to customerservices@smartbazaar.co.uk and we will happy to investigate and take appropriate action. Our sincere apologies for the inconvenience caused.

Best Regards,
Smartbazaar Team

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