I did not make the payment in time to secure the smart box booking however, i needed this box do or die & I called & explained my urgency & staff accommodated & approved my contract. I requested x 3... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Helpful with info on best sized box to order. Answered all questions I had about their service well. Very prompt with delivery & pick-up. Can't comment more as have only just started 6 months contra... Ver mais
A empresa respondeu
From the first phone call everyone was extremely informative and helpful. Phone calls and queries were answered quickly. The delivery and pick up process was efficient and timely. Great care was... Ver mais
A empresa respondeu
Smartbox were a quick solution when I had no option but to move out of my apartment at late notice. Their fees were super reasonable (way cheaper than Taxi Box), staff were friendly and helpful and th... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Smartbox - Melbourne
Informação fornecida por diversas fontes externas
Smartbox is one of the best storage ideas around. Easy and convenient, Smartbox comes right to the door of your home or office, no matter where you are in Melbourne or Sydney . You have one day (24 hours) to pack your Smartbox unit yourself and then we come and collect it. Your Smartbox is then stored in our secure storage facility.
Informações de contacto
9 Asley Street, 3012, West Footscray, Victoria, Austrália
- 1300880800
4,8
Excelente
78 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Smartbox - Melbourne
Thank you Ann for your 5 star review! We are so glad you chose Smartbox as your preferred storage provider. We will pass on your fantastic feedback to the team!
Thanks again,
Smartbox Customer Service.
Exceptional service
The guys who came to help me were extremely efficient. They handled my fragile items with care and packed the smart box in a logical order. The were knowledgeable about the additional services Smart Box have and I would highly recommend them to anyone moving anywhere… Fabulous service!
18 de janeiro de 2024
Resposta da Smartbox - Melbourne
Thank you Nicole for your 5 star review! We are so glad you choose Smartbox as your preferred storage provider. We will pass on your fantastic feedback to our hard working team!
Thanks again,
Smartbox Customer Service.
Excellent!!! Highly recommended
Guys were punctual, polite and helpful.
Everyone involved from booking/dropoff/pickup/accounts was very personable and intent on assisting.
Fabulous! Would not hesitate to recommend and use in future.
7 de dezembro de 2023
Resposta da Smartbox - Melbourne
Thank you Evie for your 5 star review! We are so glad you choose Smartbox as your preferred storage provider. We will pass on your fantastic feedback to our hard working team!
Thanks again,
Smartbox Customer Service.
Helpful and knowledgeable
George in operations is extremely helpful and provided me options to make the transition as easy as possible. Mike at the storage facility is extremely helpful with solutions and very accomodating on containers being delivered.
25 de novembro de 2023
Resposta da Smartbox - Melbourne
Thank you Laurice for your 5 star review! We are so glad you choose Smartbox as your preferred storage provider. We will pass on your fantastic feedback to our hard working team!
Thanks again,
Smartbox Customer Service.
So easy to order online
So easy to order online, other places don't have price on website, that why I chose this company.
17 de novembro de 2023
Resposta da Smartbox - Melbourne
Dear Jenna,
We’re so glad you enjoyed your experience with Smartbox. Thank you for your excellent feedback, we’ll pass on your kind words to our hard working Smartbox team!
Kind regards,
Smartbox Customer Service.
As a family we have used the Smartbox…
As a family we have used the Smartbox for many years and found it to be very handy and all the staff involved to be friendly and helpful.
I would use the service again if I needed to and recommend it to friends too.
11 de setembro de 2023
Resposta da Smartbox - Melbourne
Thank you Kevin for your 5 star review and your ongoing support! We are so glad you choose Smartbox as your preferred storage provider. We will pass on your fantastic feedback to the team!
Thanks again,
Smartbox Customer Service.
Reliable
Reliable , on time, the person delivering the box demonstrated how everything worked and was very polite and helpful. They picked the box up the next day in time
1 de setembro de 2023
Resposta da Smartbox - Melbourne
Dear Robyn,
We’re so glad you enjoyed your experience with Smartbox. Thank you for your great feedback, we’ll pass on your kind words to our Smartbox team!
Kind regards,
Smartbox Customer Service.
Very happy with the service provided
Very happy with the service provided, especially as I was abroad when setting up up the contract for the storage. The whole process has been very smooth and efficient at every point.
13 de julho de 2023
Resposta da Smartbox - Melbourne
Thank you Ranjan for your 5 star review! We are so glad you chose Smartbox as your preferred storage provider. We will pass on your fantastic feedback to the team!
Thanks again,
Smartbox Customer Service.
Absolutely amazing
Absolutely amazing, if you are looking for an amazing storage company Smart Box are the ones, from the moment I spoke to Richard and booked to the smart box arriving to then leaving absolutely stress free, and the price is fantastic. Thank you so much for a stress free experience AAAt will only use Smartbox.
12 de junho de 2023
Resposta da Smartbox - Melbourne
Dear Vanessa,
We’re so glad you enjoyed your experience with Smartbox. Thank you for your great feedback, we’ll pass on your kind words to our Smartbox team!
Kind regards,
Smartbox Customer Service.
Helpful with info on best sized box to…
Helpful with info on best sized box to order. Answered all questions I had about their service well. Very prompt with delivery & pick-up. Can't comment more as have only just started 6 months contract. Only thing I could mention is, if loading bigger items like washing machine or diningroom table yourself, make sure have enough muscle power to push trolley up ramps into the box. Also
to pull down top of outside cover to shut box up for removal. Took two of us to pull the string/rope together to activate the mechanism.
14 de maio de 2023
Resposta da Smartbox - Melbourne
Dear Corinne,
We’re so glad you enjoyed your experience with Smartbox. Thank you for your feedback, we’ll pass on your kind words to our Smartbox team!
Kind regards,
Smartbox Customer Service.
Great company to work with
They did everything they said they would, no hidden gotchyas. All staff I dealt with along the way from there sales guys and SmartBox driver were real helpful and down to earth people. Kudos to the team at SmartBox
9 de maio de 2023
Resposta da Smartbox - Melbourne
Dear Robin,
We’re so glad you enjoyed your experience with Smartbox. Thank you for your great feedback, we’ll pass on your kind words to our Smartbox team!
Kind regards,
Smartbox Customer Service.
Very satisfied
Service excellent. George has been very helpful over the years. Pick up and delivery professional and friendly each time .
2 de maio de 2023
Resposta da Smartbox - Melbourne
Dear Marie,
We’re so glad you enjoyed your experience with Smartbox. Thank you for your great feedback, we’ll pass on your kind words to our Smartbox team!
Kind regards,
Smartbox Customer Service.
Dam that dude knows how to reverse a…
Dam that dude knows how to reverse a trailer, I would of put it through the fence!
30 de abril de 2023
Resposta da Smartbox - Melbourne
Dear Chris,
We’re so glad you enjoyed your experience with Smartbox and YES our drivers are the best in the biz! Thank you for your feedback, we’ll pass on your kind words to our Smartbox team!
Kind regards,
Smartbox Customer Service.
Amazing service
22 de abril de 2023
Resposta da Smartbox - Melbourne
Dear Elizabeth,
We’re so glad you enjoyed your experience with Smartbox. Thank you for your feedback, we’ll pass on your kind words to our Smartbox team!
Kind regards,
Smartbox Customer Service.
Smartbox is a personalised &…
Smartbox is a personalised & professional service. They are true to their word. Richard who organised my Smartbox and Frank who delivered it were kind and helpful. My family were having health issues and nothing was an issue. Thank you
15 de março de 2023
Resposta da Smartbox - Melbourne
Thank you Eliza for your 5 star review! We are so glad you chose Smartbox as your preferred storage provider. We will pass on your fantastic feedback to the team!
Thanks again,
Smartbox Customer Service.
Resposta da Smartbox - Melbourne
Dear Kate,
We’re so glad you enjoyed your experience with Smartbox. Thank you for your great feedback, we’ll pass on your kind words to our Smartbox team!
Kind regards,
Smartbox Customer Service.
The customer service from the start was…
The customer service from the start was outstanding and very professional, the team communicated every step from start to finish, arrived on time and were very courteous.
More than happy to use them again.
19 de janeiro de 2023
Resposta da Smartbox - Melbourne
Dear John,
We’re so glad you enjoyed your experience with Smartbox. Thank you for your great feedback, we’ll pass on your kind words to our Smartbox team!
Kind regards,
Smartbox Customer Service.
I would highly recommend Smartbox
I would highly recommend Smartbox.
Well run company and excellent customer service.
6 de janeiro de 2023
Resposta da Smartbox - Melbourne
Dear Simone,
We’re so glad you enjoyed your experience with Smartbox. Thank you for your great feedback, we’ll pass on your kind words to our Smartbox team!
Kind regards,
Smartbox Customer Service.
Resposta da Smartbox - Melbourne
Dear Marina,
We’re so glad you enjoyed your experience with Smartbox. Thank you for your great feedback, we’ll pass on your kind words to our Smartbox team!
Kind regards,
Smartbox Customer Service.
The service was exceptional
15 de outubro de 2022
Resposta da Smartbox - Melbourne
Dear Jane,
We’re so glad you enjoyed your experience with Smartbox. Thank you for your great feedback, we’ll pass on your kind words to our Smartbox team!
Kind regards,
Smartbox Customer Service.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.