I spent all this time filling out every section of the review, got green check marks across the board, and still couldn’t submit it. No error message, no explanation — just nothing. Total waste of t... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
On 14th of Jan I wrote a review on sitejabber. They notified that review will be posted within 48 hrs but this timeline had already been completed and I haven't received any confirmation for my revie... Ver mais
A empresa respondeu
so I might expand on this later.... but basically 2 things: 1) the view count on SJ is false. it's wrong. the view count will increase before your review goes live, and will also increase wh... Ver mais
A empresa respondeu
Sitejabber is a broken platform. My profile has been stuck at 60% for weeks. I tried to upload information, add content, and complete my setup, but every time I click “Add”, the site crashes or shows... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Founded in 2006, SmartCustomer is a mission-driven organization with a proven commitment to bringing honesty and transparency to any online purchase. We’ve helped over 200M buyers make smarter purchasing decisions. SmartCustomer amplifies real voices so everyone can find and share feedback on businesses and their products online. SmartCustomer is the only review platform to be both funded by the US government’s National Science Foundation and an official Google review partner.
Informações de contacto
700 El Camino Real Suite 120, 94025, Menlo Park, Estados Unidos da América
- sayhello@smartcustomer.com
- smartcustomer.com
1,6
Muito mau
305 opiniões
Respondeu a 61% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Unethical company
Dodgy company! Writes negative reviews about your company and then expects you to pay to respond to those reviews? No chance I'm paying for this crap.
13 de janeiro de 2024
Opinião espontânea
Resposta da SmartCustomer
Hey Mike, we appreciate you sharing your concerns with us. Paid accounts are not required for managing reviews – any business can register for free. You can find more information about this in our FAQ section: https://www.sitejabber.com/faq#fake. Feel free to reach out to us directly at sayhello@sitejabber.com if you have any further concerns or questions.
Very nice information for this site and…
Very nice information for this site and best site experience for me and very useful guide lines provided us thanks.
10 de julho de 2024
Opinião espontânea
Resposta da SmartCustomer
Thank you for leaving us a review, Bonita! We're glad you find Sitejabber helpful!
Do not create your company account on sitejabber, they will screw your buisness
I am extremely disappointed with Sitejabber’s services. Despite paying a substantial amount for their premium offerings, I have found that they consistently fail to publish positive reviews while negative reviews are posted almost immediately. This has led to a skewed and unfair representation of businesses. The lack of transparency and biased handling of reviews is frustrating and has severely affected my trust in their platform. I expected more from a service I invested in, but Sitejabber has unfortunately not lived up to its promises. I would not recommend their services to anyone looking for a fair and balanced review platform.
14 de junho de 2024
Opinião espontânea
Resposta da SmartCustomer
Hey Rahul,
We sincerely apologize for the dissatisfaction you have experienced with our premium services. We understand your frustrations regarding the disparity in the timing of positive reviews in contrast to negative feedback.
Please be assured that reviews submitted by verified customers using our platform are promptly processed and made public.
For further investigation into this issue, we kindly request you to contact us via email at helpdesk@sitejabber.com, including any pertinent details. Furnishing us with additional information will facilitate a more efficient resolution of your concerns.
Spam
I received multiple emails from sitejabber with links to "confirm that my order was received," then the link takes me to the store's review page on trustpilot. Not sure if the store wrote the emails themselves or if they paid sitejabber for reviews. Either way sitejabber at least facilities the spam and it comes from their domain.
1 de junho de 2024
Opinião espontânea
Resposta da SmartCustomer
Hello. We apologize for the spam emails you received. Sitejabber doesn't facilitate review solicitation. Could you please reach out to sayhello@sitejabber.com with your details so we can address this further? We will investigate to ensure all future emails are clear and transparent.
Unethical and scummy company just like 'Distrust Pilot'
Sitejabber don't give a single feck about customers, nor do they care about small business owners/small businesses.
Best to boycott ShiteJabber and post your reviews on reddit or other websites instead! Please refrain from giving them any web traffic or money!
If you can, please report ShiteJabber to authorities for breach of free speech. Sites like DistrustPilot and ShiteJabber care allegedly only care about money and power.
That's why they pay each other and receive money from other large companies, so as to stifle completely valid criticism from consumers.
This isn't the first time that I've been "banned" or censored by ShiteJabber or Distrust Pilot, but I refuse to give up, because free speech and accountability does matter!!!
Just because large companies or powerful people can "buy" power and fame, it doesn't mean they have power over us!
We the people are the most powerful ones! As long as we're united we're the strongest!!
And, DistrustPilot: Please shut your fecking piehole about "inappropriate" language!! Feck off, will ya?!
22 de maio de 2024
Opinião espontânea
Resposta da SmartCustomer
Thank you for sharing your experience Charlotte. We apologize for the frustration this has caused. Can you send us more details at sayhello@sitejabber.com? We’d love the opportunity to make things right and will be waiting for your email.
sitejabber is bad is a scam because…
sitejabber is bad is a scam because they ask money from companies to react. if there is a review a company also needs to be able to react.
29 de abril de 2024
Opinião espontânea
Resposta da SmartCustomer
Hey Patrick, we appreciate you sharing your concerns with us.
Paid accounts are not required for managing reviews – any business can register for free. You can find more information about this in our FAQ section: https://www.sitejabber.com/faq#fake.
Feel free to reach out to us directly at sayhello@sitejabber.com if you have any further concerns or questions.
Apparently because I opened a new…
Apparently because I opened a new account, my review for a company wasn't good enough? I'm not a bot. I just wanted to try the site out and start using it more often and it's bugged somehow and not loading the login screen. So here's my review of your review site. It's HORRIBLE AND FULL OF BUGS. Do better. Fire and hire people that can fix it. See trustpilot? They get 5 shiny stars. They know what they're doing.
8 de abril de 2024
Opinião espontânea
Resposta da SmartCustomer
Thank you for sharing your concern and bringing the log-in issue to our attention. Our dev team is currently looking into it.
Also, our site’s filter may occasionally place a hold on reviews written by new accounts. This is due to a prevalence of bot accounts popping up for the sole purpose of leaving false reviews, whether positive or negative. We do apologize for this inconvenience and hope you understand.
Site jabber has removed any positive…
Site jabber has removed any positive reviews left for my business, leaving only the negative reviews.
Every time a customer leaves me a positive review, they remove it and email me, asking me to sign up to their program so they can 'manage' my reputation.
For the low price of $7200, they promise to fix the exact problems that they create and perpetuate.
They talk about helping small business, but really it's pretty obvious that they are a scarcity driven companybwhonopperated in the fear and shame space.
What a gross and shameful business model.
13 de março de 2024
Opinião espontânea
Resposta da SmartCustomer
Hey Anthony, thank you for sharing your concern with us. We appreciate the opportunity to address this. To allow for full transparency, we don't prevent reviewers from leaving negative feedback. Sitejabber doesn’t spotlight negative reviews over positive ones either.
It is important to note that businesses are not required to have paid accounts in order to manage reviews. Any business can register for free. We would also like to clarify that we do not charge businesses to remove reviews. Negative reviews can only be taken down if the reviewer violates our Terms of Service. For more information, please refer to our FAQ section: https://www.sitejabber.com/faq#fake.
There is a possibility that your reviews have not been removed but have been filtered. Our review filter uses an algorithm that attempts to display only the most relevant content by screening certain reviews. One of the possible triggers for this is when a review comes from a brand-new account. This is due to a prevalence of bot accounts popping up for the sole purpose of leaving false reviews, whether positive or negative.
To assist you further and resolve the issue, could you please send us an email at reviews@sitejabber.com with the details of your business? This will enable us to conduct a thorough investigation. Thank you.
They are faking reviews
They are faking reviews. I tried giving my honest 2 star review to hostgator and they don't let me do that and show an error message "We were unable to process the review. Please try again or contact support @ sitejabber.com if you still have problems."
10 de março de 2024
Opinião espontânea
Resposta da SmartCustomer
Hello Prince, we sincerely apologize for any inconvenience caused. At Sitejabber, we value both positive and negative reviews that are honest and genuine. You can find more information about our review verification process at https://www.sitejabber.com/faq#fake.
Could you please provide us with more details about your Sitejabber account? This will allow us to investigate the matter further and ensure that your review is published.
If you have additional concerns, please reach out to sayhello@sitejabber.com. We’re happy to help.
What a joke
What a joke
If you think this is legit then your probably an employee of this website
5 de março de 2024
Opinião espontânea
Resposta da SmartCustomer
Hi there. Sitejabber is a legitimate organization that has been in operation since 2007, funded by the US government's National Science Foundation, and an official Google review partner. If you have any specific concerns, please let us know at sayhello@sitejabber.com. We'd appreciate the opportunity to learn more about your experience and improve.
Please don't fall for this
SiteJabber offered to "Improve Our Rating" for $7,200. That amount is a $ 600-a-month fee paid in one annual lump sum.
I am not going to pay. Giving money to an operation like this will only help it spread. They are taking advantage of desperate small businesses.
In a phone call on March 4th, 2024, they first tried to sell me the $7,200 solution. When I refused, he offered me a $200 monthly plan with a $2,000 initiation fee. He explained that without payment, it would be virtually impossible to collect positive reviews.
He said they were a Google partner. Yet none of our Google reviews are on SiteJabber, and none of the SiteJabber reviews are on Google.
The reviews on this site are fake for the most part. Many promote other businesses, while others make ridiculous and untrue statements. Some appear to be written by primitive AI and dated a decade or more ago.
Do not fall for this. No consumer will take a review site with a name like that seriously. They know the reviews on Google are legit. Once Google figures out what they are doing, they will vanish from the search results overnight. And if you fall victim to Site Jabber, your money will have been completely wasted.
This is not an original scam. Does anyone remember PissedConumer?
5 de março de 2024
Opinião espontânea
Resposta da SmartCustomer
Thanks for taking the time to share your concerns, Rick. Our goal at Sitejabber is to help businesses build trust and attract customers through genuine online reviews. We offer a variety of plans to fit different budgets, and we encourage businesses to carefully evaluate their needs and choose the solutions that best suit them.
As for your point about Google reviews – Sitejabber reviews aren’t syndicated to Google unless this option is activated on a selected plan. It’s also important to note that consumers who leave reviews directly via Google will have those reviews show under the Google Business Profile, but they won’t be duplicated on Sitejabber. This way, reviews can be representative of unique customers and not artificially inflated cross-platforms.
Review authenticity is of paramount interest to us, and we have multiple layers in place to avoid any unauthentic reviews. Sometimes such reviews may still come through but they are thoroughly investigated and resolved.
We value transparency and understand that reviews do vary in sentiment across platforms. Consumers value a diverse range of reviews, both positive and negative, from both past experiences and more recent ones. This allows them to make informed decisions based on real customer experiences. Hope this helps.
Very reliable reviews platform which…
Very reliable reviews platform which business don't like very much.
Unlike other review platforms, this platform does not remove genuine reviews, which means that their reviews truly reflect the feedback received from customers.
At last we possess a review platform that is absolutely neutral and independent and which we can trust.
11 de fevereiro de 2024
Opinião espontânea
Resposta da SmartCustomer
We really appreciate your feedback, Mouloud. We’re so glad you’ve found our site helpful!
Return Policy
After phone calls and numerous emails the company agreed to refund half my money. They did not want the 2 dresses back. I wrote a review giving one star last month and I am amending that review since they did issue a partial refund. Read about their return policy before you buy.
25 de janeiro de 2024
Opinião espontânea
Ce site est dangereux
Ce site est dangereux ! Il n'y a aucun contrôle réalisé sur les avis laissés !
En pratique : le site UBP26ONE qui est une énorme arnaque, a récolté 40 avis positifs complètement fake...
Résultat les gens se sentent en confiance et se font arnaquer !
28 de janeiro de 2024
Opinião espontânea
Resposta da SmartCustomer
Hi Axel, thank you for expressing your concerns with us.
Sitejabber has advanced algorithms to identify patterns of fake reviews, and community members can also report suspicious content. If you come across any reviews that you believe are fake on the UBP26One page, you can always flag them. Our dedicated moderation team manually reviews reported reviews one-by-one, and takes each report seriously. Please do note that this manual process may take some time to process removal requests, so please bear with us.
If you have any additional concerns about the reviews on UBP26One, please contact us at sayhello@sitejabber.com. We are here to assist you.
Got an e-mail from ‚Alice‘
Got an e-mail from ‚Alice‘, they wrote a fake 1 star review about my business and expect me to reply to it (I only use trustpilot for our reviews), shady tactic to get customer onto your website.
Nice try at least
22 de janeiro de 2024
Opinião espontânea
Resposta da SmartCustomer
Hey there, thank you for expressing your concerns and we apologize for any frustration. In the interest of buyer transparency, our platform allows any customer to review businesses. The email you received from Alice at Sitejabber is simply a review notification/alert and not written by us. If you suspect it is a fake review, you have the option of flagging it for review and removal after an investigation. Free accounts are able to do this – businesses have the option of upgrading for more robust control but this is in no way a requirement.
If you have additional concerns, please reach out to sayhello@sitejabber.com. We’re happy to help.
For my business bad reviews are posted…
For my business bad reviews are posted only; real positive reviews are not published. When trying to contact them, they dont reply. Later I get automated eMails that I shall open a paid account to manage publishing paid reviews. Arbitration proceedings in progress.
19 de janeiro de 2024
Opinião espontânea
Resposta da SmartCustomer
Hello Christian, we appreciate you sharing your concerns. In order to ensure complete transparency, we do not prevent reviewers from leaving negative feedback. It is important to note that Sitejabber does not prioritize negative reviews over positive ones.
Paid accounts are not required for managing reviews – any business can register for free. We also want to clarify that we do not charge businesses to remove reviews. Negative reviews can only be taken down if the reviewer violates our Terms of Service. You can find more information about this in our FAQ section: https://www.sitejabber.com/faq#fake.
Could you please send us an email at reviews@sitejabber.com with the details of your business? This will allow us to investigate further and resolve the issue for you. Thank you
BE AWARE sitejabber links to Zionist
BE AWARE sitejabber may have links Israeli Zionist regime, and could be providing our details to masters, so they can harm us economically or worse. Never trust sitejabber
12 de janeiro de 2024
Opinião espontânea
Resposta da SmartCustomer
Hi, Malcolm. We want to assure you that Sitejabber has no affiliation with any specific political regime. In addition, we value the privacy of our customers and have strict data security measures in place. If you'd like to discuss your concerns further, please feel free to contact us directly at sayhello@sitejabber.com.
Pathetic
Just got on their site to leave a very negative review of the USPS. I filled out their form completely which left a lot to be desired as far as options. I did not use any profanity or foul language. After spending close to an hour leaving a review for the USPS that stated my review of the postal service would not be allowed unless I filled out the Sitejabber form. Once I filled out the Sitejabber form and hit the submit button it said my review would not be accepted!
18 de dezembro de 2023
Opinião espontânea
Resposta da SmartCustomer
Hey there, we apologize for the inconvenience this has caused. While it's possible that this may have been a bug and has since then been resolved, we're happy to investigate. Could you provide us with your Sitejabber username or send us an email at sayhello@sitejabber.com? We'll look into this matter further for you. Thank you.
Forward2me not send my DHL shipment or tracking number
I use Forward2me to ship from Japan Since 27/11/2023 I don't received or shipmen Dhl tracking number for shipmen.
The customer support not send it until now , it’s 20 days .
27 de novembro de 2023
Opinião espontânea
Great review site.
Great review site. Comparable to TrustPilot.
18 de outubro de 2023
Opinião espontânea
Resposta da SmartCustomer
Thank you so much for taking the time to share your experience. Your feedback is greatly appreciated.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.