Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I spent all this time filling out every section of the review, got green check marks across the board, and still couldn’t submit it. No error message, no explanation — just nothing. Total waste of t... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

On 14th of Jan I wrote a review on sitejabber. They notified that review will be posted within 48 hrs but this timeline had already been completed and I haven't received any confirmation for my revie... Ver mais

A empresa respondeu

Classificada 3 em 5 estrelas

so I might expand on this later.... but basically 2 things: 1) the view count on SJ is false. it's wrong. the view count will increase before your review goes live, and will also increase wh... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Sitejabber is a broken platform. My profile has been stuck at 60% for weeks. I tried to upload information, add content, and complete my setup, but every time I click “Add”, the site crashes or shows... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Site de opiniões online

Escrito pela empresa

Founded in 2006, SmartCustomer is a mission-driven organization with a proven commitment to bringing honesty and transparency to any online purchase. We’ve helped over 200M buyers make smarter purchasing decisions. SmartCustomer amplifies real voices so everyone can find and share feedback on businesses and their products online. SmartCustomer is the only review platform to be both funded by the US government’s National Science Foundation and an official Google review partner.


Informações de contacto

1,6

Muito mau

TrustScore: 1.5 em 5

305 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 61% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Your Go-To Source for Honest Business Reviews

Excellent website that helps consumers make informed decisions about the businesses they interact with. It's a user-friendly platform where people can share their experiences and opinions about companies. Sitejabber's review system is fair, transparent, and easy to use. They verify all reviews to ensure that they're genuine and unbiased.

Sitejabber also provides a unique feature that allows users to report scams and fraudulent activity. This feature is incredibly helpful for anyone who wants to avoid falling victim to online scams. Moreover, Sitejabber's customer service team is responsive and helpful, making it easier for users to address any issues they may encounter.

Overall, Sitejabber is a highly valuable resource for anyone looking to make informed decisions about the businesses they interact with. It's an easy-to-use platform with a fair review system, a scam reporting feature, and a helpful customer service team. I would highly recommend Sitejabber to anyone who wants to ensure they're dealing with trustworthy businesses.

22 de dezembro de 2022
Opinião espontânea
logótipo da SmartCustomer

Resposta da SmartCustomer

Thank you so much for your review Sharif! We're so glad you found our website helpful 🙂

Classificada 5 em 5 estrelas

SiteJabber is very interesting site

SiteJabber is very interesting site. I have used this site a few months, my experience is very good. They help me to my online shopping experience. They are doing a good job.

17 de abril de 2023
Opinião espontânea
logótipo da SmartCustomer

Resposta da SmartCustomer

Hey Jon, thanks for taking the time to leave us a review. We’re glad we’ve been able to help your shopping experience.

Classificada 1 em 5 estrelas

No idea why/how I received an email…

No idea why/how I received an email asking to leave a review. No thanks, unsubscribed of course. Few days later a reminder to leave a review... Unsubscribed for a second time. Spammers.

12 de abril de 2023
Opinião espontânea
logótipo da SmartCustomer

Resposta da SmartCustomer

Hey there, we apologize for any inconvenience. Our intentions are never to spam anyone, we’re sorry this has been your experience.

Classificada 1 em 5 estrelas

VVA USELESS !

VVA USELESS ! I have trying since November of 2022 to get a REPLACEMENT LIFETIME MEMBERSHIP CARD. I HAVE CALLED, TEXTED, LEFT VOICE MAILS, CALLED AGAIN AND AGAIN. IT'S STILL APRIL 11TH OF 2023. STILL NO MEMBERSHIP CARD.

6 de abril de 2023
Opinião espontânea
logótipo da SmartCustomer

Resposta da SmartCustomer

Hey, Roy! Can you send us more details at sayhello@sitejabber.com? We’d like to learn more about your experience. Thank you.

Classificada 1 em 5 estrelas

Total scam

Total scam they leave bad reviews to businesses so they can get paid to remove it.

3 de abril de 2023
Opinião espontânea
logótipo da SmartCustomer

Resposta da SmartCustomer

Hey Philip, we appreciate the opportunity to address this. To allow for full transparency, we don't prevent reviewers from leaving negative feedback. Sitejabber doesn’t spotlight negative reviews over positive ones either. Additionally, we also don’t leave reviews ourselves. Every business has the ability to monitor and dispute reviews using our review management platform (for free). If you need any assistance, please reach out to us at sayhello@sitejabber.com

Classificada 3 em 5 estrelas

Ein Bewertungsplattform ähnlich wie…

Ein Bewertungsplattform ähnlich wie Trustpilot. Der Aufbau einer Bewertungsseite ähnelt dem Aufbau der Truspilot-Webseite. Auf der Bewertungsseite wird auch das Rating von anderen Bewertungsportalen für das bewertete Unternehmen angezeigt, unteranderem auch wie das Rating auf Trustpilot ist. Hier kann man die Bewertungen ebenfalls wie bei Trustpilot filtern, doch leider funktioniert diese Filterung öfters nicht.

PS: Es ist keine Verkaufsplattform wie hier eine andere Bewerterin schreibt!

12 de março de 2023
Opinião espontânea
logótipo da SmartCustomer

Resposta da SmartCustomer

Hi, Nicole. Thanks for the review. We’re passing down your feedback regarding filtering to our development team.

Classificada 1 em 5 estrelas

Can't even log in to leave a review

Tried to leave a review on SiteJabber... I have a login there and have filed reviews in the past, but all the links on their page related to login functionality were dead.

Expected to write my review, and then log in in the process of filing it. Then I tried logging in before starting to write up my review. But in each case the site was effectively inaccessible to me. Had a proof of purchase photo and everything.

Seems like SiteJabber is not interested in community reviews any more. I won't waste my time with them in future.

9 de março de 2023
Opinião espontânea
logótipo da SmartCustomer

Resposta da SmartCustomer

Hi there, we deeply apologize for any inconvenience. Could you please reach out to us at sayhello@sitejabber.com? We’d like to further investigate what could’ve gone wrong here. Thank you.

Classificada 2 em 5 estrelas

Beware

They will not and do not appreciate 100% open honest real website/business reviews.They didn't even suspend or close my account they just made it so I cant click on anything on their website(I checked on three different browsers)except customer support.I contacted them and told them what is going on with their website and they responded with "oh we can't duplicate the problem" and then never responded or replyed to me again but yet the keep sending me automated emails about other things.Responding by asking me to contact them is simply unprofessional since I have already contacted them and they didn't respond,they didn't care to "look deeper" because if they wanted to find out if something were wrong with their website(which there is) they would have done it when I contacted them.I DID previously contact them with all the details several times.Their response to my review is just insulting and proves my point.Also another reviewer has reported the same thing is happening to them so this backs up what I am saying as truth.What is also true is I have never been contacted by site jabber after leaving a positive review and asked by them to change it to a negative review.All my reviews I have left are of my own accord/volition.

3 de março de 2023
Opinião espontânea
logótipo da SmartCustomer

Resposta da SmartCustomer

Hey there, we apologize for any frustration this may have caused. Could you please send us an email at sayhello@sitejabber.com with specific details? We’d like to take a deeper look into your account and see what went wrong here. We appreciate the opportunity to make things right and look forward to hearing from you.

Classificada 1 em 5 estrelas

SiteJabber is a complete scam. They want money for our customers positive reviews to be published. …

Our customers have been leaving positive reviews on SiteJabber but SiteJabber refuses to publish positive reviews unless we pay for their service. This company is a complete scam and claim to be the good guys but truthfully they are what’s wrong with review business in general.

5 de março de 2023
Opinião espontânea
logótipo da SmartCustomer

Resposta da SmartCustomer

Hey Mayer, thank you for sharing your concern. We appreciate the opportunity to address this. To allow for full transparency, we don't prevent reviewers from leaving any kind of relevant feedback. We also don’t in any way charge businesses to take down reviews or have reviews published. Reviews are generally posted within 48 hours, but some may be flagged for further review which can take up to 30 days. If you continue to have issues seeing reviews, please contact us at sayhello@sitejabber.com.

Classificada 1 em 5 estrelas

As others have said they post negative…

As others have said they post negative reviews and not positive reviews. This is clearly to "encourage" you to pay for the premium membership to address this. We have many customers that have told us they have initiated a positive review and have a confirmation email yet the review never posts. We have reached out to Sitejabber about this and get a canned response that is a cut and paste. Ironic that there is a scam site about being scammed.

27 de fevereiro de 2023
Opinião espontânea
logótipo da SmartCustomer

Resposta da SmartCustomer

Hey Charlie, we apologize for the frustration this must’ve caused. We’re glad to look into the missing reviews for you. Can you please reach out to us at sayhello@sitejabber.com?

Honest, authentic reviews on Sitejabber are at the heart of what we do – both the positive and negative ones. We don't prevent reviewers from leaving negative feedback, nor do we spotlight negative reviews over positive ones. We also don’t charge businesses to take down reviews, and reviews are only removed if they violate our Terms of Service – see https://www.sitejabber.com/faq#fake.

Classificada 5 em 5 estrelas

Site is Alive Finally!

With my below statement, Sitejabber promptly came up with the solution and I am so glad to change the decision. Thank you Sitejabber for your help.

[Old Statement] Its a site where no one responds back and they write your company negative reviews so you can create an account on their site.
No one replies back, review sites must validate the reviews before they post but this site is a real spammer.

1 de fevereiro de 2023
Opinião espontânea
logótipo da SmartCustomer

Resposta da SmartCustomer

Hi there. In the spirit of transparency, company profiles are automatically created whenever a customer or user reviews a site. Companies can then claim their own profile for free and begin managing reviews. We’re happy to look into your account and get any invalid reviews resolved. Can you please reach out to us at sayhello@sitejabber.com? We look forward to making things right.

Classificada 1 em 5 estrelas

Sitejabber colludes with scam websites.

I wrote a negative review on about a dating website. I'm not sure it got saved due to me being too quick fingered. I tried to sign back into site jabber and forgot my password. I requested an email three times to reset my password. I'm still waiting for their email. I'd say they are a scam and could be tied to shady scam sites to protect them. The reason I say that, is the company I wrote the truthful negative review on, contacted me wanting me to agree to not say anything negative about them. Only then would they take my profile off line. Looks like info sharing to me. Sitejabber will take money however it comes.

14 de fevereiro de 2023
Opinião espontânea
logótipo da SmartCustomer

Resposta da SmartCustomer

Hey Robert, sorry for any inconvenience this must’ve caused. There’s a possibility that you may have reached the wrong email. Can you please contact us at sayhello@sitejabber.com? We’re happy to look into this and reset your password for you.
Btw, we’re not directly affiliated with any of the companies listed on Sitejabber – we’re a reviews website where buyers like you can leave feedback on businesses and their products. We also do not share sensitive reviewer data or ban/remove profiles.

Classificada 1 em 5 estrelas

What a joke

They allow fake spam reviews to be published on your company profile. 1 star obviously FAKE reviews that they say they need 5-10 business days to take down. Looks like they have zero human moderation over there. Crypto spam reviews are being published on legitimate business profiles and they will not take it down in any expedient manner. Pitched me their paid services when I requested that obvious spam reviews be removed.

EDIT: Responding to their comment, no, not every review platform is dealing with this. Some review platforms employ human moderators to verify the identity of every reviewer before publishing. There is no reason a review company should not be moderating every review using a human moderator.

2 de fevereiro de 2023
Opinião espontânea
logótipo da SmartCustomer

Resposta da SmartCustomer

Logan, we understand that fake reviews are a huge concern. In fact, the more popular the review platform, the more it attracts fraudulent reviews – and sadly, every prominent review platform is dealing with this. Sitejabber uses sophisticated algorithms to detect patterns of fake reviews, and we rely on our community to flag suspicious content. We also have a dedicated, live moderation team that assesses reported reviews – this manual process means it can take 5-10 business days to process removal requests. If you're still seeing fraudulent reviews on your business profile, please reach out to us at helpdesk@sitejabber.com so we can help.

Classificada 1 em 5 estrelas

SCAM

SCAM. Auto renews, even with written cancelation from prior YEAR. Will not respond to repeated inquiries. AVOID THIS COMPANY.

8 de fevereiro de 2023
Opinião espontânea
logótipo da SmartCustomer

Resposta da SmartCustomer

Hi Laura, we sincerely apologize for the mix-up and frustration this must have caused. The charge was immediately refunded as soon as we became aware of our mistake.

Classificada 1 em 5 estrelas

Finger weg

Alles! Läuft! Nicht!
Ware kommt viel zu spät. Retournieren auf eigene Kosten-ok. Bin ich mit einverstanden. Man bekommt aber kein Retourenlabel.
Ware für 150€, die ich nicht mehr brauche, da sie für einen Anlass war, der erledigt ist. Geht jetzt an einen Anwalt

12 de janeiro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Nice experience.strong site with good…

Nice experience.strong site with good vision to enable viewers know how reliable a site can be

29 de dezembro de 2022
Opinião espontânea
logótipo da SmartCustomer

Resposta da SmartCustomer

Hey James, thanks for the feedback. We’re glad you’re having a good experience.

Classificada 4 em 5 estrelas

nice services just need to improve the…

nice services just need to improve the rate you publish your reviews

23 de julho de 2022
Opinião espontânea
logótipo da SmartCustomer

Resposta da SmartCustomer

Hey Luke, thanks for the review. Can you email us at sayhello@sitejabber.com? We’d like to learn more about how we can improve our services. We look forward to hearing from you. Thanks.

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.

Saiba mais sobre outros tipos de opiniões.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais